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September 2023 by Dr. Jeffery Ryans
I was very impressed with the service today for our commercial building. Bridgett did an excellent job with the installation. Save yourself some time and headache, call this professional! Quality service ALWAYS out last the price paid. Thank you Bridgett!
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September 2023 by Nisha
Terrible customer service and very unprofessional.The one star is coming from a very simple tenet in business: don't ignore your customers.The appointment I had was with an individual that was not very professional. I had an appointment for 10 AM on Saturday. I arrived promptly at 9:58 AM. Keep in mind that the text that they send out the day before says get there 15 minutes early. I purposely did NOT get there 15 minutes early because I read other reviews where customers had to wait. This was a good move on my part, because as expected, we had to wait even though I was there on time (slightly early actually). The garage where the shop is located was not even open. The craziest part is that the individual who was able to open the shop with sitting in his truck, the entire time sitting amongst cars that were pulling up, ready for their appointments. At around 10:02 AM he finally got out of his truck and opened his garage, I was very surprised that he was there the entire time actually parked in front of me and just waited in his car. He didn't even acknowledge the fact that there were people there for a 10 AM appointment and he hadn't even open the garage yet until after 10. Maybe he isn't aware that the instructions tell people to get there 15 min early, I don't know.Then he proceeded to service the customers that were there before us which is totally fine. But the reality is I did have a 10 AM appointment and I was on time and I was not acknowledged or spoken to the entire time, and they definitely saw me. On numerous occasions, they walked past me did not even say anything at all. Normal customer service is to say that they will be right with you or thank you for patience or something.There was absolutely NO acknowledgment whatsoever. He didn't stop to ask if we had an appointment or anything, he just walked past us and continued talking to the other customers. Also.. the bigger question is.. why did they double book? Assuming the other party also had a 10 AM appointment. If they didn't have an appt, this is even worse becuase they ignored the customers who actually made an appointment. Either way it is terrible customer service.So ultimately, I left. I refuse to give business to a company that does not respect my time, for them to see me and other customers, waiting and still stay in their truck and then on top of that for them to not even acknowledge me once they finally open, the shop is totally unacceptable. Also I was lingering around there for about 10-15 min hoping to be spoken to and then I thought to myself.. if they won't provide good customer service before getting my car, then they don't deserve to touch my car. I refuse to give them business.I will say that the person who scheduled my appointment Bridget was super nice when I spoke to her so maybe it would have been better if she was there but regardless they need to be held accountable for how appointments are on Saturdays.
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September 2023 by Kevin Li
2nd time coming here and had a fantastic experience again! The shop is tucked away in a car wash + express oil change building. There are only 2 bays so don’t expect a huge shop. Quality and service is top notch and it took about 3 hours for my Tesla Model 3 to be fully tinted.The waiting area leaves a lot to be desired so be prepared with snacks and entertainment if you are waiting. There is no public wifi. There is a Dunkin next door if you need coffee or donuts.
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August 2023 by Nisha B.
Terrible customer service and very unprofessional.The one star is coming from a very simple tenet in business: don't ignore your customers.The appointment I had was with an individual that was not very professional. I had an appointment for 10 AM on Saturday. I arrived promptly at 9:58 AM. Keep in mind that the text that they send out the day before says get there 15 minutes early. I purposely did NOT get there 15 minutes early because I read other reviews where customers had to wait. This was a good move on my part, because as expected, we had to wait even though I was there on time (slightly early actually). The garage where the shop is located was not even open. The craziest part is that the individual who was able to open the shop with sitting in his truck, the entire time sitting amongst cars that were pulling up, ready for their appointments. At around 10:02 AM he finally got out of his truck and opened his garage, I was very surprised that he was there the entire time actually parked in front of me and just waited in his car. He didn't even acknowledge the fact that there were people there for a 10 AM appointment and he hadn't even open the garage yet until after 10. Maybe he isn't aware that the instructions tell people to get there 15 min early, I don't know. Then he proceeded to service the customers that were there before us which is totally fine. But the reality is I did have a 10 AM appointment and I was on time and I was not acknowledged or spoken to the entire time, and they definitely saw me. On numerous occasions, they walked past me did not even say anything at all. Normal customer service is to say that they will be right with you or thank you for patience or something. There was absolutely NO acknowledgment whatsoever. He didn't stop to ask if we had an appointment or anything, he just walked past us and continued talking to the other customers. Also.. the bigger question is.. why did they double book? Assuming the other party also had a 10 AM appointment. If they didn't have an appt, this is even worse becuase they ignored the customers who actually made an appointment. Either way it is terrible customer service.So ultimately, I left. I refuse to give business to a company that does not respect my time, for them to see me and other customers, waiting and still stay in their truck and then on top of that for them to not even acknowledge me once they finally open, the shop is totally unacceptable. Also I was lingering around there for about 10-15 min hoping to be spoken to and then I thought to myself.. if they won't provide good customer service before getting my car, then they don't deserve to touch my car. I refuse to give them business.I will say that the person who scheduled my appointment Bridget was super nice when I spoke to her so maybe it would have been better if she was there but regardless they need to be held accountable for how appointments are on Saturdays.
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August 2023 by Tadd Zipperer
Just picked up my truck and couldn't be happier. This is the 4th vehicle I've had done here since 2017 and have had ZERO issues with quality of work or customer service from the staff. Pricing is on point as well. I highly recommend HOT SPOT and suggest giving them a shot next time you need tint installed.Service: Sun control window tinting
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June 2023 by Shari Ray
I want to begin this review by stating the service done for my car was great. I have no complaints there.For reference, I had the PPF - paint protection film (full front end) + tint on my front two windows to match the rest of the vehicle. My car is only two weeks old so naturally, I was nervous.I came to Hot Spot Tinting by referral/word of mouth and good reviews from my boyfriend. I was super excited because of his experience. Sadly, I didn't have exactly the same caliber of customer service, if you will.First, I was told to arrive 15 minutes early at 9:45 AM and showed up on time only to find a locked door. No one was there. About 2-3 mins after 10 AM, an employee arrived. I totally understand that life happens, but a call/text should have been made, and would have meant a lot to me as a paying customer. I am a working professional and needless to say I scheduled my morning meetings around this time slot. When I address the fact that she was late, she did apologize and just said she was running late, that was it. NO offer to make things right with a complimentary car wash, nada. The associate's name was Alif, for the record.After dropping off my car, I was called by the owner and informed that the quote I was given just moments prior was wrong and the price would be higher. At this point, I was already slightly perturbed by my experience already, so just accepted the higher price and went about my day.The next day I had to call and inquire if my car was ready - when I'd been told they'd call me. So, I called and of course was told my car was indeed sitting there, ready. So, if I'd not called, I'm unsure as to when I would have been notified that my car was ready for pick up.Ok finally some good news. Upon pick up, the car looked great and I have no complaints. The job is flawless :)Back to the bad news. I was a little dumbfounded when I had to ask the owner for paperwork. You would naturally assume that would be an automatic part of the process when having work done to your car. I'm still a little confused at that. Why wouldn’t paperwork be automatically provided to me when given my keys? Make it make sense.All in all, my experience was in no way horrible, I just expected much better service from this company especially since my boyfriend had utilized their services and had a completely different experience. I also want to point out the fact that their voicemail + website both state you're able to make an appointment online, when in fact you are not. Seems like at some point in the past you could, but definitely does not work currently.
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June 2023 by Ken Danter
2023- just tinted all glass on 2023 outback and it looks amazing. This place is the best around and I'll only take my vehicles to them.2019-I just had my Civic Type R tinted and I am extremely happy with the quality. The cut lines are so perfect. I am very satisfied with the work that was done.
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March 2023 by Alyssa M.
Ask for Nakari! He was so helpful! And my car no longer looks like a fishbowl! He took his time and did several walk throughs! I would recommend this place any day!
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February 2023 by David Hubbard
I have taken multiple vehicles here over the past 20 years since my first car as a teenager. I just took my new vehicle here and it was of course an outstanding job as usual. I will continue to bring my vehicles here in the future.
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February 2023 by dion kevin
Had to return for a one window on each of my vehicles. Both replaced quickly. They stand by the service.
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February 2023 by Synethia little
First come first serve system in place at this business.That can be to your advantage or not. The prices are very affordable. I'm very satisfied with the window tinting and the customer service.
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November 2022 by Sarang Patel
Great prices and service. Highly recommend them with all your cars. They offer the latest xpel products and work fast with easy appointments.Service: Vehicle window tinting
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October 2022 by Sarang P.
Highly recommend them for tinting. They offer the latest xpel products and are great in service and price.
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July 2022 by T
The guys here did a great job on my new SQ5. Brought it in with 20% factory tint on the back, and wanted the front to match. The had a consultation with me and informed me of the best options. Staff was very knowledgeable. Ended up with 15% all around to make sure all windows matched. Tint comes with lifetime warranty of the car. Professional and would recommend.Services: Heat control window films
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June 2022 by John Costoulas
I used Hot Spot to tint the windows of my RAM 2500. They did a good job however in backing out the truck they damaged the passenger side mirror. It took quite a while for them to replace the mirror given parts are difficult to secure, but they did. It's refreshing to find a business who admits to an issue and follows through to resolve. I'd use them again...Service: Vehicle window tinting