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January 2024 by Lily Stienis
Employees should go through basic customer service training. What an unpleasant experience it was shopping at this location. All other one star reviews are spot on.
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December 2023 by vc36228
Manager should get some customer service training. Pretty rude when returning an online curtain purchase via PayPal. They have to reach out to online customer service when refunds are via PayPal.Everyone else involved was apologizing for the wait and explained the process.The manager asked why I was returning and said they don’t sell curtains, did I measure first in a rude tone. She wasn’t even processing the return.Anyways I created an online return label and drop it at Walgreens to return via FedEx.
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December 2023 by anna sophia
Great store and I would love to shop here again however this is the second time I have been reprimanded by Monica. My girlfriend and I sat down on a couch to test it out to buy, and she yelled across the store to get off the furniture. If you’re wanting to buy furniture, don’t go here unless you want to buy by the look not how comfy (which their furniture is not) the furniture is. I dont know how she hasn’t gotten fired due to her costumer service skills or blatant racism toward a white couple considering how sweet she was toward the black couple within the store. Good luck Monica with your attitude problem, can’t wait to see you next time I sit on your furniture.
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October 2023 by Jack Britton
I always have a gut feeling something's wrong inside of a Kirkland's but they have good lamps and good mirrors and good plates and good candles
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October 2023 by monica jones
Best home store ever.
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December 2022 by Cyndi C.
Bare and boring. Decorating ideas need to be fun and vibrant like it used to be. I like neutral, but it's too neutral. Lacks character, personality.
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November 2022 by Gregory Masterson
Susan and Monica are awesome!! Great customer service and very friendly. We came in right around close and both women were so happy to help us. We didn’t feel rushed and they took their time and made sure everything was perfect for us. Smiles and GREAT PRICES abound!! Highly recommend!
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March 2022 by Kim T
Nice employees and good customer service. Nice array of home decor.
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January 2022 by Beth Lutostanski
LOVE Kirklands and this location did not disappoint! Great selection and fantastic and helpful employees!!! Shop here and you will be glad you did!!
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November 2021 by Carol Eubanks
Went in after dinner with my husband and we were not looking for anything in particular but Iletha was such a pleasure to speak with! She and a young man named Clayton was helpful by getting batteries in some trees so I could see them before purchasing them as well as the lighted snowman! His mom was very kind and friendly as well! Such a great time just going inside your store to look after 2 years of not shopping inside there. Of course we did buy several things! Need more people like those three working in public!
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November 2021 by Quan Nguyen
Great store for home decorations especially seasonal and holidays .. we picked these up this past weekend
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September 2021 by Susan Head
Great, helpful employees! Shelves are full, enjoy this place very much!
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September 2021 by Cheryl
Beautiful wish there was more Jewish decorations around the holidays
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June 2021 by Jatin Agrawal
Some of the very nice collection to make your home, a cozy one
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April 2021 by Natarsha Hale-Christian
Clean store but staff needs to be more friendly. Why get a job in customer service if your not a people person?.
