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April 2024 by Leah B
The automated system is horrible. After 20min of saying "speak to pharmacist! Speak to human! Help!" AND I kept getting "ok, we'll transfer you to someone, but first, lest see if I can help you first"It should not take 2weeks of multiple attempts to refill a medication only for it to get canceled.
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October 2023 by Sue S.
Prices are high, employees are rude. I went in today to pick up a few items and was forced to use self checkout because only one register was open and there were five customers (with full carts) in line waiting. I rarely use self checkout and was reading the instructions when an employee came up, roughly picked up an item from the little seat at the top of my cart, and scanned it. She was so rough she knocked my purse into the bottom part of the cart! She did not apologize and then threw my wallet (which had fallen out) back into my purse! I do not like people touching my wallet or my purse!!! I said STOP . This is why I usually do not use Kroger but switched to Publix two years ago - rude employees and crowded dirty store.!
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September 2023 by Lashanda Whitworth
I've used this Pharmacy for 15 years and I have always had great service. The staff is nice and if they have something they always try to get it as soon as possible. Keep up the great work!
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August 2023 by Soren Leblanc
When we first walked in they said that they had none of the medication I was literally just prescribed, and had just been sent in from my doctor. It was an antibiotic and a few other very very basic medication, how are like one of the most commonly prescribed antibiotics out? And then they sat there and scrolled for a bit and called a few places but kept saying they were out. And then decided they actually did have one of them, how awesome! The costumer service was awful, seems like these people get a kick out of telling people they don’t have their medication. And looking at all these other bad reviews I’m not too surprised
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August 2023 by Atticus Krebsbach
Claimed to be out ibuprofen. How is that even possible? Generally really bad service as well. The two girls who "helped" me laughed and mocked me. Better off going to Walmart.
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April 2023 by SF Molinelli (evlge2)
Their pharmacy is handy for getting my COVID-19 booster. It took very little time to perform and I have documentation that it's complete.
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February 2023 by Kelsey Gnau Lee
This pharmacy has ALWAYS taken care of me. They have been so kind and have worked hard to get medications filled as quickly as possible. Thank you to the staff!
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December 2022 by C G.
This is the most inconsistently stocked Kroger I've ever been to. I only buy a few staples yet they are only available about 50% of the time. As a result, I end up needing to come back multiple times a week often leaving empty handed. Publix is more expensive but I'll be switching to them as they at least keep the same items in stock regularly.
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December 2022 by Suzanne Evans
In process of changing to another Pharmacy long over due on my part. You get refills refilled 4 sometimes longer days! My daughter was leaving for college and her refill they told would be avail in 5 days. We told the pharmacist it won’t be ready. Really? Absurd. On top of that their customer service is horrible! They are condescending. Remember when you’d drop of your RX and it would be ready in 30 mins!? Now up to a week. I break out in hives when I call to get a refill. Today they said 3 days. I told her I’m out of my medication. She said other ppl are waiting too. When I asked her was that normal protocol if a patients runs out of medication they still have to wait for days. She rudely said she would not answer that question. Inexcusable.
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December 2022 by Kathy F
I just had my son to pick up my medication for me as I am in excruciating back pain. This was my HBP medicine. I can’t get out and called to pay for my prescriptions over the phone which I have done many times before! I have been going to this pharmacy for years. Not only did the pharmacist, I believe his name is Raoul or Rahoul, said they can’t take payments over the phone, but when I started questioning the price of my meds, he got annoyed and was very short with me. I was told another price yesterday and the day before by another staff member while I was negotiating with my insurance company. The previous pharmacist, Leslie was wonderful! The one that is there now, I believe his name is Joe is awesome! If this pharmacist Rahoul, becomes the permanent pharmacist there, after 10+ years at this pharmacy, I will change pharmacies! I had another question about pain medication for my back but in going back-and-forth with him about the price of my meds I did not ask because I wasn’t sure of the information he would give me!
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November 2022 by Jessica M.
i have shopped at this location since it was new. i was looking for a price and asked 5 people if they could help with price. i respect the hiring of people who are not fluent in English. 2 could not understand and walked away. 3 didn'T know and also left. i asked the closest cashier who didn't know and referred me to a floor manager and I couldn't find one. i just called for store manager who said he didn"T knowThe item was $98 and no one could help???? Really? Your pharmacy is great. Store is dirty I give a score of o
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November 2022 by Jenna and Jacob Matheny
Time for me to finally switch. Always soooooo slow- not the pharmacists fault but more management. Takes days to fill a prescription.Also... what the heck is up with y'alls hold music?!?!?
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October 2022 by Matthew Wood
Telling someone that they need to wait over 6 hours for a pain medicine that's needed immediately is absolutely awful. I have never had to wait more than 15 minutes anywhere else ever. I will never go to this pharmacy ever again. Shame on you Kroger for letting this carry on inside your store. Looking at the other reviews, it's obviously been an ongoing problem for years.
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October 2022 by Sean Campbell
Never on time. Closes 3 to 8 min earlier than they should. Not always friendly and always has some excuse...
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June 2022 by Marlow's 4 G.
4 Stars.... The top manager here rocks.... my go to guy when I need to find that product I need.... Well done Sir !!