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August 2023 by Gregory Malcom
I brought in my 17 Jeep GC for an engine tick firmly expecting not to get my car back for like a week. The shop went above and beyond, found the source of my ticking noise in a timely manner and gave me some options for what to do.Staff was super friendly, knowledgeable, and kept me in the loop.P.S. Don’t buy Jeeps people.Service: Auto engine diagnostic
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August 2023 by Jade Shuck
Everyone here was very nice and they were able to fix my car quickly. That being said - I feel the rates that were charged were higher than average. I was charged $130 just to tell me what was wrong with my car. All in all I paid a little over $600 to get new spark plugs and spark plug wires. If you are ok with paying a premium for good service and a quick turnaround then this place is fine, but if you are looking for the most affordable place I would certainly look elsewhere.
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August 2023 by Richard S.
I don't care how precise the report on how bad my electrical problem is! I care that the problem is FIXED!! When I spend $2000 and it's not, I'm not happy! Once again I am blamed for a failed job!!? It was MY fault the FIRST attempt didn't work because I supplied the parts!? Ok! What about the SECOND fail when a light fell out!? Nobody EVER told me not to bring in parts I purchased!! I even ASKED the Massey staff if they wanted to get my parts and was told it didn't matter so I got them myself!! If I had been told to let them order them I would have! I have WAY better things to do!! Massey is FAR better at excuses than doing their job!!
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July 2023 by Jessica Brown
I think I finally found my people! I first came here in February for a trip inspection and other routine things. The guy on the phone was very nice and welcoming and was the same way when I came in. I overheard the owner complimenting him on his phone skills as a result of some training they had. I also heard him talking to someone about their website, and I was like who is this guy?? lol I can't say I've ever encountered an auto repair shop owner who cared so much about their image and how their customers are being treated. It was so nice to witness. I also appreciated how well they explained the invoices, separating the urgent from the less urgent...and meaning it! This isn't unique to them, but many other places will find ways to make the less urgent more urgent. As a single women who doesn't know much about car maintenance, that is super important to me! I felt like I could trust these guys, and they will be the first ones I call when I need help. But I'll be back before then for the routine stuff lol.
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July 2023 by Kathryn Kelly
Came in a panic this morning because of my Mass Air Flow Sensor, which illuminates your check engine light. The guys at Massey were quick, professional and very knowledgeable! They replaced the mass air flow sensor and a tail light in about an hour. I was even surprised with an applied coupon at checkout! Definitely found my new mechanic! Thanks guys for a great experience!
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July 2023 by Holly Andrew
I have a car that with issues that were difficult to diagnose, and Massey was recommended. They fixed the problems, and after I got the car back, it stopped working again (not Massey's fault; it was a totally unrelated matter.....older car, had sat unused before I bought it.) Back to the shop it went, and they fixed it ASAP. I will admit that I was a bit disheartened at the price, but then I've always believed you get what you pay for. Quality work is not cheap. I feel confident that my hard earned dollars were well spent. Customer service there is unbelievably great. You have to experience it yourself to see what I mean!?
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July 2023 by Beverly Cusac
Massey Automotive is awesome. They have taken on a huge challenge with something we brought them and they have gone overboard figuring out how to make it work. Beverly Cusac @ Baldwin Paving. Recommend highly and their Customer Service is fantastic.Services: Electrical repair
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June 2023 by Ramona Fair
I am so impressed with the service I received from this mechanic. I highly recommend the this company. I received same day service and I overhead one employee or owner speak truthfully to a customer about not being able to pinpoint a problem and there was no charge. I originally had contacted the mobile mechanic which wanted to charge me $120 for a $63 job. Glad I was pointed in the right direction. This was a small job so I'll go back to see if they can handle a bigger job at a price I can offer. I'll keep you posted. I'll add a picture the next time.Service: General repairs & maintenance
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June 2023 by Lisa Brownell
Wonderful customer service. While working on my car they kept me informed on what they were doing and how long that it would take to complete each task. They are the only people that I trust to work on my car. Great prices, service and very professional. I would recommend them to family and friends. I have even posted them on Nextdoor. I would give them an A+++.Service: Battery
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May 2023 by Sheila Brooks
Massey Automotive was knowledgeable, courteous, and honest. The assessment of my car was explained thoroughly as well as pricing. Both Nathan and Christian had fantastic customer service skillsI was definitely treated like a valued customer, not just the next person in line. I would definitely recommend this company.Thank youS.B.Services: Auto engine diagnostic
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April 2023 by Knievel
They do a good job. Worked on my 1991 mustang. They fixed up my 1989 mustang as well about 11-12 years ago. Christian was a pleasure to work with. Great service here!Services: General repairs & maintenance
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April 2023 by Ross Harrell
Massey was not at all thrown off by my heavy duty diesel truck. I've been to many shops for my older and specialized vehicles and Massey was actually the first to not immediately turn me down or try to do work I didn't come in for. They really listened to me without assuming I'm an idiot, did the job I asked for with a discount (running a deal now), all in less than twenty-four hours. They even showed me pictures of how dirty my fuel filter was. Transparent, honest, nice guys. I'll be back with older and weirder vehicles!Services: General repairs & maintenance
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April 2023 by Melissa Jewkes
I love Massey Automotive! I’ve been there many times for service, oil change, tire rotation…. One time I was there because I needed my transmission replaced and Ethan was kind enough to speak to the dealership where I bought the car for me. It was so nice not to have to memorize what Ethan told me and then try to relay it to the dealership. Thanks for making things easy Ethan!Service: Battery
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February 2023 by Laura M.
I have been going to Massey for years and they offer honest advice, great customer service, and amazing attention to detail in their work. I have a 2012 G37 xs that I only trust with them. I happily drive 30min out of my way as they give me peace of mind.
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February 2023 by Richard Gaines
Massey Automotive did such a great job providing routine maintenance on my Volvo! The staff was so courteous and helpful and went out of their way to fit me in at the last minute. The price was really reasonable, too. 10/10 will definitely be a returning customer!Services: Air & cabin filter replacement