We have purchased from them twice during past 10 years for raw cedar products.Both times, we have felt like our $200-$500 order wasn't that important to them. The 2nd time, we arranged the order all in advance, scheduled the pickup time two days in advance and still waited over an hour after we arrived for them to pull 15 pieces of wood.I contacted them a week ago for a price quote and still have not heard back from them.We decided to go with another supplier farther away who responded within a few hours.Seems like Metro prefers orders a few thousand $$$
May 2023 by bobby b
If you need cedar anything, they got it. Love this place
March 2023 by Jimmy G.
They were helpful and easy to work with. We recommend to our friends.
October 2022 by Derrick Gray
Great product. Just wish it was closer to home. Alan was outstanding
June 2022 by Suri Chadha
Always helpful and knowledgeable. Had to fire a shady GC and Metro has been great in helping me get the right quality materials and not “builder grade” junk. Thank you!
January 2022 by Randy Perry
I bought just under $5,000 of various cedar and yellow pine lumber on 12/1/2021. We used all the materials except for one unbroken, sealed pack of 6 1X6-12' CEDAR T&G V-JT at 36.91 EA for a total of 221.46 plus taxes. I attempted to return the excess material on 12/23/21. It was inspected as undamaged, full pack material with original bands and collars intact and was informed that Metro does not take back materials. I offered to pay a 15% restocking fee. After discussing this with whoever was in the back room, I was told by the CSR that Metro would take it back with a 25% restocking fee. The CSR seemed embarrassed to even tell me this. I found this price-goughing tactic to be very distasteful. The decision-maker in the back room would not even have the courtesy to tell me himself/herself. I left and will not return to buy materials from this outfit again. I had even opened a commercial account. Nowhere was it posted nor was I advised of this "new" (according to the CSR) non-return policy. I am very disapppointed with the way Metro treats its commercial customers. Beware before buying anything from Metro. I guess losing a customer and all who I tell about this experience does not matter to the owner/manager of this company. A Patriot and Veteran.UPDATE:The owner and founder of the company contacted me and offered me a full refund for the pack of cedar slats. I am very impressed with the follow up and the willingness to work with the customer. The sales associates are professional and friendly. The warehouse and delivery staff are awesome. They seem to never take a break and move constantly and speedily bringing out and loading materials on the truck or delivery to your job site. Highly recommend Metro Building Products.
October 2021 by andrew mccaughtry
I call for a quote on some glulam beams was told they were working on it, when I called back and asked about the order they told me over the phone that Greg would call me back it has been a month now and never heard anything from them. Very unprofessional would not recommend.
September 2021 by Eric S.
This is hands down the best building supplier in Georgia. They are all about great customer service and offering a great product. You have earned my companies business for life.
August 2021 by Milton W
Great customer service and products.
July 2021 by Stephen Winnick
Ed was extremely knowledgeable and provided me outstanding customer servive.
June 2021 by Andrew Phillips
Great team of sales agents and the loading team was very helpful. Everyone was very friendly and eager to assist.
