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November 2024 by Junior
Giving this place a 5 stars! Sandy was very understanding and very helpful. If you ever need anyone to help you out I recommend Sandy. She’s the best & will definitely come here more often.
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May 2024 by Sherin Dsouza
Stephanie ran the card twice. The credit report from metropcs shows only one transaction. As you can see my bank account clearly shows two transactions made today. Intuit says the transactions are pending and I cannot file a dispute until my transactions go through. Stephanie says she returned my money. End of story. I didn’t get it back on my account yet. The other lady who was standing next to her was so rude right from the beginning. They even asked me to go to another store to get service if I was not happy. They also bragged that they have a right to refuse service. What kind of customer service does this. English is not my first language. Neither was it the two girls standing at the customer service center. Highway robbery at its finest from all ends. I lost 356 at this point until I can settle it with my bank. Save your money and run.
Update: Intuit my bank ,told me I cannot file a dispute until May 26th. When I walked out of the store initially without a phone in our hands, Stephanie should have refunded me twice. She didn’t. I went back and had to buy the phone. I have been promised that I will get the duplicate transaction back in 48 hours. This is not ethical by any standards. I won’t visit again.
To the owner:
My debit card got shut down. She didn’t refund me twice when I didn’t walk out with the phone initially. She kept the money. That was only one refund. How about taking the device back and returning my money. That would help.
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May 2024 by Roni
No stars! Apparently accessories are mandatory when purchasing a new phone at this store. (I was told it was the new owners policy) I was told that I couldn't buy the phone without a screen protector and case! Mind you, I was not informed of this before paying! Corporate activated!!
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March 2024 by Kelly Moolenaar
They don't like to help. I could of be a mystery shopper and they wouldn't even know cause they very lazy
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November 2023 by Real Isaiah Dennison
So, I went to get the internet service on the 4th, and I was told I had a month free. Two weeks later, I got a prorated amount added to my phone bill that was due on the 16th. I called customer service, and rudely, the supervisor said there's nothing he could do and to go to the store that I got the device. I called the store to talk to the manager about getting compensated for the amount on my next bill if I did pay it, considering I didn't get a full month. She said there's nothing she could do. I feel like I got played. Make sure you ask about a so-called prorated amount if you decide to get an extra device added because they won't tell you. You're only a sell. Thank me later. Signing off.-The So Called Loyal Customer
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November 2023 by Muhammad Miqdad
They are horrible. The lady who named herself Jasmine would try to sell a free phone for $175 and then add on different items just to make the bill up to $175 by saying that those items are free. And upon returning the items she was extremely rude and misbehaved.
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August 2023 by Shannon H.
NO I CANT HELP YOU is there number one answer. They were completely in the wrong and we had to get the 1800 company # on the phone to tell these employees how to do their job! Ridiculous, do not go here. They acted like they were in the right and 1800 customer service number literally told them they were wrong.... We literally went to a different store and we were helped IMMEDIATELY in TEN MINUTES NO Problem.
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June 2023 by Sandra Romero
Terrible service from the person who runs the store! Today I went and he answered me very badly and apart from everything he didn't want the other employee to attend to me in a few words he insulted me out of the store and threw a leaf at my feet! I told her I would report her and she told me that whatever I did was worth it! I would like this person to have a sanction
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May 2023 by Glorieuz Creationz
The employees take great care of my needs when it comes to my account and phone service. They always make sure I walk out with a working phone and are very attent to details. Frances and Elsa are amazing. I greatly appreciate the work they do and greatly appreciate how well they work together I will be back again!
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June 2022 by Qaiser Clyatt
Richie Rich
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May 2022 by Myles Headley
Super helpful friendly customer service reps
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November 2021 by Charles Jackson
Had a great time buying new toyStaff very helpful and friendlyGreat service made my holiday season
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September 2021 by Armand Posey
A bunch of crooks. How my phone OS crash after an update 5 days after buying the phone but I can not return the phone or even exchange because I put my main number on that device. They told me I am stuck with a phone, that was supposed to be free but ended up costing $130 after they finished with they scams and premium insurance upgrades that wasn't asked for, or buy another phone. I wouldn't trust them unless you are Mexican.Edit: took my phone to a corporate store and got an phone exchange just like that. Plus I did not have to pay this mystery $20 that this store wanted to charge.
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April 2021 by Toni Burba
This is the best Metro I have been to thus far. Miriam, and Alex are awesome. The service they provide was amazing. This will be my go to metro store. Thanks guys?
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March 2021 by Ice
Quick fast and helpful
