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March 2024 by Shannon Bottoms
I had a smooth experience with Laquisha Reese also great customer service!
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March 2024 by ZURI REYES
Laquisha Reese (Shay) was very helpfull patient and very nice wile we figured out an online issue we had while the renting process of the storage unit. Very thankful for her quick thinking and skills.10/10 Recomend this place.well maintained and good security for your things.
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March 2024 by Luis Ramirez
Shay (laquisha) was asome we had to rent 2 spots and she was nice and kind and helped us.
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January 2024 by Carmen R gomez
so sweet and helpful
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December 2023 by Kion Williams
Always raising prices ?
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October 2023 by laq a
Ashley, was fantastic! She was helpful, efficient and LISTENED.
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October 2023 by laquita agbi
Ashley, was fantastic! She was helpful, efficient and LISTENED.
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August 2023 by Charles Nwankwo
I’m very pleased with Ashley with her patience she took her time to help me with all I needed she is the person public storage needed in all their locations please send my appreciation n gratitude to her she is very good
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August 2023 by Lakesha Anderson
Ashley is AWESOME, she's super kind and helpful. She helps me stay on track with making my mothly payments by politely calling me to remind me that my payment is due. I love that because sometimes I forget I have a storage space. Please! She's a keeper I would not know what to do with out her.Lakesha Anderson
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August 2023 by Jessica Johnson
Ashley was very unprofessional she didn't communicate well with the clients she didn't communicate information like she should have this has by far been the worst experience i have experience in my life I also believe she was trying to sell or give my belongings away to her friends
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August 2023 by Tony Taylor
11 am on a Tuesday and you can’t get them to come to the door
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June 2023 by Jessica E.
Was told I had to go into the office to cancel insurance I never put on. Went in almost a year ago and they still are charging me: can't get an answer from their Corp. the on-site manager says I have to dealWith customer care. Been there 3 years and the rent keeps increase but Secure ,Care down the street for a 10x25 is $162 but I'm paying $450 a month for a more ran down property. Vacating my 3 units the end of the month and moving into Secure Cate
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May 2023 by Ryan L.
The absolutely worst storage company that I've ever had to deal with. Call can transfer on a half hour then get transferred to the next layer of the onion for half hour then get transferred again and again and again and again. Beware!!
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March 2023 by Catherine Wallace
Ashley helped me with an emergency storage need and was so patient and kind. She even tried to help me with my refund with another location. Move in was simple and easy.
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July 2022 by Gina Tang
This place has psychotic employees that seem like they were recently released from a mental institution!! I was there on Saturday morning 7/9/22 around 9:30am to look for a unit. It was raining heavily. There was no one in the office. So, I sat in my car and waited. It seemed like forever. Finally, someone showed up and I approached the person. I didn't know if she was a customer or employee. I said, "Hi" in a nice friendly manner. She looked at me as if I'm bothering and annoying her. "Yeah??!?" I responded that I was looking for a unit and waited for a while. While I'm saying this, rain is pouring down on me and I'm standing in water and my shoes are soaked. Immediately she angrily replied in a raised voice, "I WAS GONE FOR A FEW MINUTES, I WAS NOT GONE FOR LONG TIME!!" I didn't respond to the comment since I didn't want to argue with her. I wanted to get right to renting a unit and get on with my day. But she wouldn't let go. She wanted to argue and fight with me over my comment about having to wait for her. She was fixated on it. She is psychotic and wanted to attack me. She never said, "Hello Miss Customer, how can I help you? Let's get out of the rain." None of that. Then I followed her into the office so I can get out of the rain. She went right back into verbally attacking me over my comment about waiting for her. "I WAS NOT GONE FOR LONGER THAN 10 MINUTES!!" On and on. She wouldn't let go. She could have easily said, "I'm sorry for stepping out, I had an emergency, how can I help you?" Switch the conversation to helping the customer and get right back to business. None of that. She wanted to attack me over waiting time repeatedly with anger in a raised voice. Then she threw her bag of food on the table. So, I left. She is psychotic, angry, scary, unprofessional, unfit to do this job and picking fights with customers. I felt unsafe for myself and my personal belongings. The entire time I only spoke no more than 3 sentences in a calm professional manner, and she was verbally attacking me the whole time over waiting time. Can you believe this? Needless to say, I went to another Public Storage facility a few miles away and signed a lease with a much more sane, calm and professional store manager. I also reported Miss Psycho to the Public Storage corporate office and customer service. They agree, their behavior is unacceptable.
