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March 2024 by Johanna M DeCurtis
Absolute disaster. Stay away! Used them for almost three years. Every few months our monthly rate increased. When we went to get our stuff out it was water damaged and covered in mold. It also had a different lock on than the one we placed on the door to lock it. We had to call a locksmith ($100) to get the lock removed. I have had to claim losses on my renters insurance. The storage company said they have NO responsibility to keep items dry, and/or mold free. There was water dripping from the ceiling. They also said that WE LOST OUR KEY, instead of it being removed by someone else. So now our renters insurance rates will increase and we have no recourse unless we want to pay out of pocket for an ENTIRE HOUSEHOLD worth of personal belongings and furniture.
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December 2023 by Anthony Drummond
Easy sign up and move in. Maintenance is lacking (air filters were last changed in 2014!!) and the move out process borders on fraud. The final month is NOT prorated and the policy is NOT disclosed.
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December 2023 by Michael Newby
Very smooth and easy check in on my new storage unit.
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November 2023 by Steve Kleinrichert
No live person at location, and system couldn't finalize my reservation online, but comparatively good value, clean facilities that feel safe and secure.
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October 2023 by Matt
Wasn’t bad when I first started renting here earlier this year. This is an automated location with no staff onsite so that can be a bit annoying if you have issues but isn’t a deal breaker.The deal breaker is being here for 7 months and getting a notice in the mail my rent is going up…. 33%!!! My rent is moving from $98 a month, to $131 a month!! A 33% increase on rent, at a location that is automated and doesn’t even have staff on site?!? That’s just absolutely ridiculous and in my opinion, pure greed just like most these companies these days. Trying go to squeeze every penny they can out of everyone.If the initial rent rates seem too good to be true, they’re probably going to hit you with a huge increase in a few months!! Steer clear!
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August 2023 by Team Tardis 404
I love that I can use my cell phone to open gates and doors. This may seem small, but other places make you type in long, complicated codes, something I really hate.
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July 2023 by The 4 Bryants
I'm delighted to provide a glowing review for Donna and her team’s fast same-day service. Their efficiency and promptness exceeded my expectations. Additionally, their continued communication throughout the process was exceptional, ensuring that I was kept informed. Their professionalism was evident in every interaction, making the experience hassle-free and enjoyable. I highly recommend their services to anyone in need of a public storage for their belongings.
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June 2023 by Shaun Blackmore
He was very respectful, knowledgeable, most kind and gracious soul. Would love to tell ppl and do business with you all anytime.
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May 2022 by Gabee Thomas
I brought my business partner here about three years ago and we had such a pleasant experience with our storage unit. Justin was amazing and helped to make the process smooth and ensured that the location and size of the unit met our needs. We have recently closed our unit but I was so pleased that I decided to rent one and got to work with Justin again! Same process, remembered me and bent over backwards to make sure I was happy when all was said and done. I really appreciate him and the time and effort he puts into his customer service!
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May 2022 by Roberto Salazar
Justin provided great customer service.Thank you for your assistance with my unit.
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April 2022 by Dionne Asbury
I loved this location. It's really nice and clean. Justin was very helpful in explaining the move-in process. Thank you for your help.
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March 2022 by Marie Gresham
My husband & I came In to ask a few questions about renting and Justin made it so much easier than we expected. Thank you so much Justin for your help! You will definitely be seeing us soon!
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March 2022 by Cara Thompson
I called the Marietta location today inquiring about a storage unit and spoke with Emma. She was upbeat, informative and kind!
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January 2022 by DBarly Nicolas
So I was gonna leave a lengthy review, but it seems everyone else has beat me to it. Today my boyfriend and I there and received some of the best customer service we've had in a while. Thanks again, Justin!
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December 2021 by David Lockhart
Justin has consistently gone above and beyond to be helpful and friendly. I highly recommend this place. Customer service is amazing.
