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December 2023 by Teresa E.
I've visited this store located in the Avenue on Dallas Hwy. on 3 different occasions. Every time I've been there, I have been greeted and taken care of by the best staff I've ever seen in any retail store. These lovely ladies are so friendly and helpful. They know their products and sizes and will help you find what you need. Selection is excellent and every item I have purchased is well made. There is always a sale of some kind so prices are reasonable for the quality of the items you get. Ladies, treat yourself and stop by this location. The service alone is worth the trip.
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November 2023 by Cheryl Monroe
Great personal service and quality products. I have shopped here for years and love that I have a location close to me that I can try things on and get assistance and advice with fit etc.
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September 2023 by Helene Dee Howard (Dee)
The staff is very nice, friendly and helpful!!!
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April 2023 by Ashley Richardson
Carolyn was very helpful! In most recent retail settings customer service is very much lacking, I can absolutely say that is not the case here everyone was friendly and pleasant in a nice clean environment, will definitely be back.
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November 2022 by B W
When I went to shop for the 1st time at Soma, they measured me and told me I was a 32 double D. That would be nice but all of my bras are a 38B. The sales lady actually insisted that she knew what size I was. And as I was trying on bras, she would open the door without knocking....while I was standing there without a bra on....and other customers would walk by and look. There was more that happened in looking for a bra, but I'll leave it at that. It was a very unpleasant experience as I had to work with someone who was working against me instead of for me.I decided to give them another try. So, on another day, I drove across town to get to Kennesaw Soma and got there 5 minutes before closing. I know that was not ideal as I have worked in retail. But I only needed a few minutes. A sales lady, who was incredibly rude, would not let me shop....they actually closed before their posted time. I knew what I wanted and it would have been quick, but she wouldn't even talk to me....She wouldn't give me 5 minutes......WowI think Soma has some great bras but the people in the Kennesaw store have not been trained on customer service. Customer service is important to me. So I will be shopping online or in one of their other locations. I just thought I would share my experience. I'm sure other people have had better experiences. I think it's all about who helps you.... Like any place, there are the good, bad and ugly. Unfortunately, I got the bad twice. Shame on me if I go back a 3rd time. Have a wonderful day!
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September 2022 by Sky Marie
Absolutely amazing! The ladies working here are so friendly and knowledgeable! I asked to be fitted for a bra and was immediately taken back to the dressing room, sized, and put into a bra that fits on the first try.
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July 2022 by Christine Law
They have the best underwear of any women's brand - comfortable and never ride up. They also have very nice dresses and sleepwear. I do like their bras but I often have to size up with this brand
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May 2022 by Naima Fouad
Just left the store and wow! Everyone who worked there was super helpful. They took the time not only to get my size, but provided me with a lot of bra options. It’s hard for me to find bras that fit and they went above and beyond the help me find the right bras. One woman took the time to explain how to wash them and how often to wear each one.I highly recommend this particular Soma store!
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March 2022 by cathy snider
My daughter and I had a great experience here today. Both associates were kind, patient and helpful. Elise took the time to help my daughter find something that fit well. We will definitely be back!
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March 2022 by K Austin
Very helpful and friendly. Was able to return one piece from an online order very easily. Lots of cute items.
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January 2022 by Kim McDowell
Love their products and always friendly staff and so helpful Not ever disappointed ?
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January 2022 by Ann King
There ONLY place to go for correct sizing and a GREAT fitting bra.Women need good support, no matter what your shape, size, or weight
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November 2021 by C Moore
Kind, helpful, knowledgeable staff and of course...great products!
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July 2021 by Jennifer Moreland
Thought at first that these women really wanted to help me. Tried on a few bras and they did not have my size but said they were getting in a shipment of new items and would contact me when they came in. Been a week have not heard a word. Maybe they forgot or lost my number. I ordered 2.
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June 2021 by Elise Nelson
Highly-qualified staff. Cindy was very professional, curiosity and took time to listen.Best bra experience yet!
