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September 2025 by Helen Vy
Tesla Collision Center in Marietta has been absolutely amazing throughout my entire claim process. The team was extremely helpful and went above and beyond to make sure I was taken care of. If you have Progressive (which I honestly recommend reconsidering), be aware that they refuse to cover OEM parts and only approve cheaper aftermarket ones. Thankfully, Tesla requires OEM parts, and the Collision Center stepped in to help me cover the difference that Progressive would not.
When I got my car back, it looked brand new—better than when I dropped it off. Not only were the damages repaired flawlessly, but my car was returned spotless and in perfect condition. I was genuinely impressed and so grateful for their hard work and attention to detail.
A huge thank you to Tesla Collision Center Marietta and the entire team for their professionalism, care, and commitment—and a big thank you to Shanice for guiding me through the process and making everything so much easier. I couldn’t recommend them enough!
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September 2025 by Jim Vy
Everyone at Tesla Marietta collision were all super helpful! Big thank you to Shanice!! We had one of progressive’s insured hit our model 3 in the parking lot and they refused to pay for the OEM part, even though they were responsible for covering the damages. Shanice was able to help us regarding that issue and we did not have to switch to another body shop. Thank you to Shanice and her team for doing such a great job. Would recommend this tesla collision center all the way 💯💯💯
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August 2025 by Becky B
Had a fantastic experience with this shop. They were fast, courteous, professional. Start to finish. My car was going to take 2 days, but I needed it for a road trip the next day. Manny personally oversaw my project to make sure I got it back within a day. 100% recommend! Thank you, Manny and crew!
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August 2025 by Janet Hill
Manny is simply phenomenal! From start to finish, he provided top-tier service with professionalism, transparency, and genuine care. He kept me updated throughout the entire repair process, explained everything clearly, and made sure my Tesla was returned in pristine condition.
What really stood out was Manny’s attention to detail and his commitment to customer satisfaction. He treated my concerns with respect, followed through on every promise, and made the experience feel seamless. It’s rare to find someone so dedicated and personable in the collision repair world.
If you’re taking your Tesla to the Marietta Collision Center, do yourself a favor and ask for Manny. He’s the gold standard!
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August 2025 by Jezel Dunkley
I came in for an audio issue and a window malfunction. Jarren assisted me and did an exceptional job explaining and demonstrating how to recalibrate my passenger window. He took the time to troubleshoot the audio through trial and error, identified the problem, and came up with a solution. I truly appreciate the amazing service, especially considering I was a walk-in. 10/01 experience!! :)
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July 2025 by Tom
Bought a used Tesla from Tesla that had a number of rock chips (undisclosed when the car was sold to me). Tesla Service sent me to Tesla Collision for touch up paint. Drove to Tesla Collision and was refused service because touch up paint exposes them to liability…. Mind you, I bought touch up paint for my Ford at the dealer last week and can order touch up paint from Tesla that they will ship to my home. I own quite a few Tesla but they only say “no” and refuse to service the cars they sell.
Three people told me they would “lose their job” by simply selling basic service parts. So disappointed in this company.
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July 2025 by shikha patel
ABSOLUTELY WORST CUSTOMER SERVICE EXPERIENCE. TAKE YOUR CAR TO ANY OTHER SERVICE CENTER.
After a major repair, I got my car back in worse condition than when I dropped it off. Autopilot stopped working, the charging port malfunctioned, and I received multiple warning signs including battery damage and a turn signal fault; issues that weren’t there before.
I reached out consistently for over a month via email and phone—not a single response. It wasn’t until I used the app to schedule another service appointment and filed a complaint through there that someone finally got back to me.
Initially, they told me to take the car to a service center near my home, but that location refused and redirected me back to this one; two hours away.
I was assured I’d receive a loaner of the same model, which was important because I’m in the middle of a move this week. Instead, I was handed a Model 3. Had I known, I would’ve scheduled the drop-off for a later time. They had several Cybertrucks on the lot, and when I asked about using one, I was first told it would be $75/day; which I agreed to pay. Suddenly, I was told none were available.
No accountability. No real effort to make things right. And zero accommodation for the inconvenience they caused.
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July 2025 by kyle Bai
I had an excellent experience thanks to Manny! He was extremely professional and kept me updated throughout the repair process. Manny went above and beyond to make sure everything was done perfectly. I truly appreciate his attention to detail. Highly recommend Manny and the team here!
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July 2025 by Farid Jalal
⭐⭐⭐⭐⭐ 5/5 – Exceptional Service from Manny at Tesla Collision Center, Marietta!**
I cannot say enough great things about Manny at the Tesla Collision Center in Marietta! From start to finish, his customer service was nothing short of outstanding. His attention to detail, professionalism, and genuine care for ensuring a seamless experience truly set him apart.
Manny went above and beyond to make sure I was informed and comfortable throughout the entire process. His deep knowledge of Tesla products and his ability to explain things clearly enhanced my confidence in the service being provided. Not only is he highly skilled at what he does, but his warm personality and excellent interpersonal skills made every interaction a pleasure.
It’s rare to find someone who is not only great at their job but also a joy to work with. Manny is a tremendous asset to Tesla, and I hope he receives all the recognition he deserves. Wishing him continued success—he truly exemplifies what world-class customer service should be!
**Thank you, Manny—you’re the best!** 🚗💙
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July 2025 by Shannan Williams
Manny provided great 👍 customer service, completing my repair ahead of schedule so I could enjoy my weekend in my new Tessy!!
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June 2025 by Justin Parks
Manny and the team at Tesla Collision in Marietta did a great job on my windshield replacement. Great communication and service!
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June 2025 by Terry Rones
Manny made a very difficult, stressful situation more manageable. After my wreck I was feeling overwhelmed but Manny's professionalism, kindness and expertise made the entire process so much easier. His attention to detail, exceptional care and dedication to customer satisfaction did not go unnoticed. He consistently kept me informed of the progress throughout the repair. It's not every day that you come across someone who goes above and beyond to help others. I truly appreciate the effort Manny put into ensuring a seamless experience. I highly recommend Tesla Collision in Marietta, GA.
I also want to extend my sincere appreciation to Keisha at the Tesla Collision Center in Marietta. As the person who handles loaner vehicles when cars are in the shop for collision repair, she was incredibly helpful and efficient. Her professionalism, attentiveness, and genuine care made a stressful situation much easier to navigate. Keisha went above and beyond to ensure everything was handled smoothly, and her excellent customer service truly stood out. Thank you, Keisha, for your kindness and dedication!
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June 2025 by Ramis Naseem
I had a few issues with my Tesla from the time of delivery, and Tesla Collision Marietta made the entire repair process incredibly easy and seamless. From the start, Manny was attentive and really listened to all my concerns. When I dropped the car off, he already had a loaner ready for me, which made things super convenient.
The Manny resolved every issue I had, and when I picked the car up, everything was taken care of—no surprises, just excellent service. I really appreciate the professionalism and clear communication throughout the process. Highly recommend this location if you need any work done on your Tesla.
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April 2025 by Mia Rishelle
Since I purchased a Tesla 4 months ago I have had nothing but HELL with their service centers. Their lack of communication on top of certain services has been a nightmare. Justen the manager at this location was great with calming the situation and actually communicating and finding a solution. Thank you Justen for communicating and being positive and understanding. I still want to trade the Tesla back in for another car but you have helped with my experience
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April 2025 by Stephen Lam
Great people and services!
