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January 2024 by Tim Elmore
Recently purchased a new Model Y, and it came with some... character, in the form of dings and scuffs. Service center directed me to this collision center, and Manny did a great job addressing the issues. Thanks Manny!
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November 2023 by Alla Manukian
Lady at the front desk is rude and disrespectful. Was always interrupting me. Didn’t listen and answer my questions. She was talking to to me like I’m garbage. It’s horrible!
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October 2023 by Brent Dodson
Penny is awesome!!
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August 2023 by XL D
I was working on my car at the Tesla Center and several hundred dollars in cash was stolen from the password protected glove box.
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June 2023 by Ginny S.
Cornelias is the guy to talk to if you are having issues. He has worked at this collision center since it opened. He made sure that my car was repaired properly and took care of the insurance claim. Great job and great service! Thanks!
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June 2023 by Vinoth Chinnakonda
I called Tesla collision this location multiple times and they didn’t pickup. So drove there and was there asking for appointment. By the time I was there they were getting numerous calls and nothing was picked. Very poor service. All Tesla centers never pickup call.
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May 2023 by Wesley Waybright
Tesla has a customer service issue and this place is no different. Maybe they have grown too fast and cannot handle the load.I give this place a 5/5 in terms of the work done, but give customer service a 1/5. Phanin and Penny helped us at this location. It was near impossible to get answers to our questions. We would ask a question in the Tesla app and they would ignore my question. I asked them to call me and they would never call. I did not feel valued as a customer and felt unheard and my concerns ignored. Finally after asking for close to 10 days, they answered and resolved 1 of my 2 questions. The other question was completely ignored and never answered. I got my car out of there as soon as possible.Avoid Tesla as much as possible. They are a huge headache and lack communication. They have a ways to go in terms of customer service. Go to your local body shop when possible. Awesome job on the the work done to the vehicle though!
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April 2023 by Axel R.
In short: the customer-facing people at this office are friendly and try to be helpful, but unfortunately are undercut by how incredibly inept and incompetent everyone else in every other department at Tesla is. I had a minor rear-end event that was a relatively simple repair. It took them months to even get to the car. Ok, fine. Tesla is not a scrappy startup anymore, so these pains are less excusable, but I can forgive this in the end. Unfortunately, that was the best part of my experience. They damaged the rearview camera while in their possession. I know, because I had the Tesla Sentry videos to prove it. They did send a mobile tech to replace it a month later, but then, the tech charged my card on file, completely unauthorized, and after weeks of getting the runaround and playing phone tag to get Tesla to reverse the charge, I just gave up and called American Express and had them snatch the money back. I tried to be nice, but that gets you nowhere with a company like Tesla. The techs also removed the wrap from one of my doors (and didn't even do it right because there was still adhesive residue), and I had to pay to replace it myself. They claimed they were going to reimburse me. It never happened. It's been months since this whole ordeal started, mind you. No check from them ever came. So incredibly frustrating and annoying. Oddly, my splash guard was sagging when I got it back. I mentioned it, but they didn't bother trying to address it. I didn't mention it again because I was honestly just so done with these people. Don't come here. Mr. Musk must be understaffing these collision centers which is resulting in inferior work. These technicians seemingly don't care to do the job well, much less in a timely fashion.
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February 2023 by Emanuel Bastos
I would give a 5 star for the job but my costumer experience was a nightmare. Brought the car in and the service was completed in 3 weeks, not bad. Also the service came out good. My issue was with my estimator. I start inspecting the car upon receiving and noticed the battery fan was making a noise, black marks and a faint white scratch on my rear right door. When I pointed the these door issues his automatic response was: “we didn’t work on that side of the vehicle”, straight answer. I reminded him they had the car in for 3 weeks and he replied: “Ok, but YOU don’t have fotos to prove the scratches were not there before”. I said, “As matter of fact I do, what about your pictures? Why don’t I show you mine and you show me yours?” After this an completely unprofessional attitude was revealed. A sarcasm and misplaced jokes from him started to push the situation in the wrong direction. Collision centers/Body Shops take pictures of the entire vehicle upon receiving it to avoid this type of situation. It’s also a good practice to protect company and costumers. I’ve worked at a collision center.I made sure to show him my picture while he never showed his. He looked at picture and replied: “It’s ok, it is just black mud, you can wipe with your finger”. Really! I also asked how long after painting I could replace the ceramic coating that was removed during the paint. He’s answer, “ We don’t work with ceramic painting”. I said,” probably one of your guys would be able to give an accurate information”. He replied, “ you would be better asking where they work with ceramic coating”.I had just called a ceramic coating place and they asked me if the facility had the car going under an Infra Red “oven” to be able to determine the wait time before coating. The guy did not even addressed the issues he was just trying to get rid of me. HE DID NOT WANT TO HELP!After that an amazing guy from the repair department, polite, professional brought the car to do a test drive and make sure no noises were there. When I pointed to the issues with the door he was super attentive and brought to the manager’s attention and they baffled the door and removed everything.THE first guy, the estimator, came to give me my keys. I’ve noticed a big set of scratches on my trunk as someone and placed something on top of it. When a pointed that another response: “ I mean that could be caused by grocery bags”. I realized the goal there was to try to avoid the responsibility, divert the problem and even frame the costumer. I said, “look we don’t have to argue let’s just look at the pictures, if it is there I can go on my way, but if it’s not there you gonna have to do something about it”. He replied, “ I mean, I may have not taken such good pictures”?.The situation kept escalating with him trying to get away and I pointing all the reasons until he shout to the wind: “I PERSONALLY JUST THINK YOU TRYING TO TAKE ADVANTAGE”. That was it for me.I requested the manager. GREAT guy. Heard me and dealt with the situation smoothly. Simply asked me some time to look at the pictures and make a decision if the damage was caused at the store. I went to get lunch and came back after 1 hour, problem solved. They were able to baffle it off.If you’re using this center make sure to take all the pictures you need and document every inch. This issue cost me my day since I got the at 11am and left 3:30pm. And now I’m gonna have to pay to coat my door and trunk after they baffled since it removes the ceramic coating and insurance only covers the portion involved in the accident.During my back and forth with the estimator he said: “ every time we bring the car out you find another problem”. I said, “It’s not my job to guarantee the quality of your service. You’re responsible and liable for it” What do I suppose to do? Just overlook and accept the damages?Mind you all, anything can happen in a body shop. I’ve seen employees swap parts from complete different cars. It happens! But an “we did work on this side of the car” answer is NOT an excuse for the shop’s liability.
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February 2023 by Justin Wade
If I could give them 0 stars I would! We live in Alabama and had to drive there for repair. Upon receiving my vehicle back, I noticed someone at their facility stole my ray ban aviator sunglasses. I also noticed when pulling up the map, they didn’t mind using our vehicle to go pick up Mexican food from los Arcos 11 miles away!!!! we called to complain, but got put on hold and brushed off. DO NOT USE THEM!!!! TERRIBLE come on Elon! We gotta be better than this ?
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February 2023 by Hamid Mohsseni
Waiting for part for 6 months. Cannot drive car, not getting any response from Tesla.
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February 2023 by Sandra Moore
You would think that buying a luxury electric vehicle such as a Tesla would insure that you’d get excellent customer care… that is not the case with my experiences with the Atlanta Tesla team. To have your car serviced, you have to use your mobile app which is inefficient and the response efforts are subpar at best. I’ve had my car for 2 years and the 12volt battery is dying, they apparently don’t keep enough batteries in stock so the risk of you having a dead battery at any given time is high and service team can’t seem to accommodate you or even give a loaner vehicle to keep from “inconveniencing” the customer. You can’t even speak to a live “person”. Elon Musk would be ashamed at such mediocrity.
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February 2023 by Keima Lattimore
Great experience and timely repairs.
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February 2023 by Kenneth Haertel
Had a few scrapes on the rear bumper and trunk of my Model 3. Took it in on a Thursday morning, had it back in perfect condition the following Tuesday. Thanks for the smooth service Victoria & Tesla Team!
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February 2023 by Christopher Alexander
Great experience. Team was responsive and professional. They finished the work almost a week earlier than they originally estimated.Service: Body & Trim
