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January 2024 by Moving Target ATL
We can't say enough good about Michelle Colley and all the help she provided us with our renovation project. She went way above the call of duty even staying an hour extra for us on a Friday night. 100% pleasant and helpful with great ideas and thorough as we appreciate. We will be working with her again in the future!
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November 2023 by Ragan R.
Had a good selection, but no customer service. We walked around for 28 minutes past employees just standing behind desks. Not one person approached us or asked if they could help. I am buying tile for my kitchen floor, backsplash, and four bathrooms. I am about to spend thousands of dollars on tile but just ended up taking pictures so I can order or buy it from someone else.
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November 2023 by Jean H.
I had been working with Michelle at the Tile Shop in Marietta. But one day my contractor was working on my backsplash, and he needed more material. I immediately ran to the Tile Shop and Michelle was off that day. Arlette immediately stepped in and came to the rescue. She diligently searched in the store and warehouse for the specific edging I needed. When she discovered that it was not available in their store, she immediately called the Dunwoody store. Thankfully they had it. Arlette offered without my asking to drive on her personal time to the Dunwoody store and pickup what I needed and then drive it to my house, and that is what she did! The crisis was averted because the contractor had already told me that he would have to stop working if the material was not at my home very quickly. Arlette went over and above the call of duty. She did this on her own time, not the company's. She drove her personal car and refused to allow me to pay for her gas. Where do you get customer service like that? No where, I would say. I have not ever experienced such wonderful customer care ever before.
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November 2023 by MB
We had a horrible and costly experience buying tile here. The Tile Shop retails at a higher price point than many competitors but we definitely didn’t get higher quality. We spent about $800 on tiles for one bathroom wall and about the same amount to have it installed. We used an installer recommended by The Tile Shop and the craftsmanship was appalling. The installer also cut all of the tiles inside our garage, covering our cars, appliances, jackets, shoes, etc. with dust. It took a day to clean it all. The installer offered to come back and fix the tile work and clean our cars. However, we did not feel comfortable letting them back in our home. They still have this installer at the top of their recommended list. Beware of this company!
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September 2023 by Chris Mitchell
Michelle there was a great help! Tons of selection and zero pressure
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August 2023 by Colleen Eilola
Super friendly. Tracy was helpful and sweet. I enjoyed browsing here.
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May 2023 by R Bee
Went yesterday to look at tiles for a design project. I can't even BEGIN to tell you how helpful Michelle was. If you go to this store PLEASE BE SURE to ask for her as she is extremely knowledgeable and beyond amazing. She helped us with all of our questions, gave her honest opinions and showed us several options. We will definitely be back for our upcoming design projects.
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April 2023 by Thomas Pledger
These people helped my wife for over an hour to understand flooring. Very nice people
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March 2023 by Ryan D.
The Tile Shop has a huge selection of tile, backsplash, LVT, and so much more! We found all of the best stuff for our new home including our tile floors, LVT wood floors, backsplash and shower tiles! I highly recommend checking this place out for a remodel or a new build like us! Ask for Michelle Colley, she was the absolute best help to my wife and I over a period of literally weeks of going back and forth over our choices. She was always there to answer questions and help advise us along every step until we found the perfect selections!
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November 2022 by Sharen Fatha
Great selection of tile! Very helpful staff.
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October 2022 by Wendy L.
We've been here several times over the years, but they couldn't complete price-wise to what we were looking for. Recently, however, we found the perfect tile for our bathroom, and just decided to bite the bullet. The service we got here was AMAZING! Not just with the initial order, but when our contractor miscalculated, and we needed more tile, she called around and found the same dye lot for us, and we had it within a week. Sometimes, you get what you pay for. Wouldn't hesitate to buy here again!
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September 2022 by Paula Major
These guys were professional and efficient and extraordinarily helpful especially when it came to the replacing my defective tiles that I ordered on line and also ordering additional tiles for our project. Hannah rocks.?
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August 2022 by Cindy Lathem
Walked in a few minutes before closing to pick up some Schluter strips. Received excellent customer service! Great experience - thank you!
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August 2022 by Phyllis M.
Way overpriced. Pushy staff. Can also be rude and dismissive if you aren't easily manipulated. Beautiful store with great ideas.
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July 2022 by Brittany Freeman
Fantastic experience. I was not prepared for how easy this was going to be. I had an idea of what I wanted and Tracy made it happen quickly and easily. And followed up with phone calls to make sure I had everything I needed. I would highly recommend going here FIRST. You won't need to go anywhere else.
