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January 2024 by charon banks
Wanted to picked up the truck from here, but the poor customer service issues makes me think that they don't need or want customers. Taking my money some where else!
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January 2024 by Susan Anthony
They were not friendly with me. I guess they don't like older people even though the man who took my credit card was about my age. Actually was really mean to me when I brought the truck back. Bad experience!!!
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December 2023 by Destiny McAfee
The staff is very welcoming and professional. They got me in and out in a timely manner. Dahlen (the nice gentleman with locs) made sure I had all the parts in order for the trailer to attach to my truck. I am grateful for them and the positive interaction. Amanda was also so cheerful and professional.
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November 2023 by Treat Yoself
Amanda is extremely disrespectful and unprofessional. My husband went to reserve a uhaul today and he was met with the most disgusting and unprofessional attitude and service from Amanda. She is a liability to the company because she has terrible listening skills, terrible attention to detail,and would not even listen to understand what was needed from her. She cut my husband off several times during their interaction and I truly do not appreciate that. I work in customer service as well and I would NEVER talk to or treat a customer the way that she has. She cut my husband off so much that she didnt even hear that we are reserving the uhaul for the 9th and she tried charging us for a whole week instead of setting a reservation. God only knows how many other people she has done this to and actually messed up their moving experience. She was so confident in her unprofessionalism and that is worrisome and makes me want to cancel the reservation and use a different uhaul location. I will be calling in the morning to make a formal complaint and also to make sure she has the details of our reservation correct.
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September 2023 by Diogo Cruz (OlharNaFoto)
I went there today, it was just raining, I asked the attendant to fill my gas tank, and he said it was raining. I said I would wait because it was ending. after rain he said he couldn't because there was lightning, I waited until the weather was visibly good, he said he wouldn't fill up because the weather wasn't good. I questioned him and felt a lot of lack of will and decriminalization because I was from another country. i was calm and gentle but he said the other one uha they stuffed. I have photos and videos proving that the weather was right. company is being represented by lazy people. Don't go that place to fill your propane.
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September 2023 by Scottesha Miller
I went to this Cobb Parkway location because the one closer to Dodd street had no U-Hauls available. AS USUAL. Once I got there I was greeted by a handsome black man with Locs. His appearance was very well groomed, his locs were very neat, and I noticed his nails were very well taken care of. I no many will say “what’s that got to do with anything” however I wasn’t going to go to U-Haul because I Heard so many horror stories about it not being professional, or it’s very hood. Quite the opposite! The black guy put me in a truck, got me a reservation, then estimated the mileage I might need on the spot. He was accurate on all angels that he presented. The U-Haul pricing made it very easy to move. Most companies gave me outrageous prices, but this young man made sure I got something sizable and affordable. I’m very thankful. Will certainly refer this location! Whoever that AFRICAN AMERICAN guy is with the Locs, he’s going places! Customer service was amazing.
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August 2023 by Chris Bridgers
Always a great experience. Rented from this location several times. Helpful and experienced guys.
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May 2023 by Ryan B
They close early frequently. Several customers were outside and confused, but the doors were locked. Better to go to a different location if you’re getting within 30 minutes of closing.
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December 2022 by Aja Camell
I normally don’t write reviews but I had to on this. The lady Amanda that works here is absolutely amazing! I was having trouble with another location and she went over and beyond to help me at the LAST MINUTE. She was very informative and has great customer service. Honestly, It was a rough week and this encounter made me believe there’s still great ppl in the world. If I could tip her I would! Give her a raise!!! Thanks amanda!
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November 2022 by D S.
Hello, had a very professional experience with all the staff on 11072022 around 330pm. Amanda was very attentive, polite an knowledgeable in what services I needed for my rental. As I was waiting for my rental I over heard whom I assumed was the manager speaking with potential customers he was also very knowledgeable in what he telling those customers too. Goto this uhaul rental company they will give the platinum star service. Thanks
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October 2022 by Lisa Lynn Brown
Knowledgeable team, Neat retail displays, UNBEATABLE prices on supplies and trucks.Customer service reminded me of a time when people actually helped the customer!Thank you for the "Southern Hospitality "❤
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August 2022 by Kaprice Young
The guy with the big bowl of cereal (David) & the entire staff helped me when a mistake was made in my contract. They all came to reassure me everything would be fine and that I would be charged correctly. 5 star service!!
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August 2022 by M T
Horrible location. Depending on which day you catch him, David Schleier, the manager of this location, is VERY disrespectful and rude and looking at other comments, other staff behave the same way. It's unfortunate that leadership does not address this issue. They had to correct an issue that they admitted to making, but yet we were treated with such rudeness from the start. We will not be renting from U-haul ever again, and I suggest others think twice before doing so.
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August 2022 by Terry L.
Horrible location. Depending on which day you catch him, David Schleier, the manager of this location, is VERY disrespectful and rude and looking at other comments, other staff behave the same way. It's unfortunate that leadership does not address this issue. They had to correct an issue that they admitted to making, but yet we were treated with such rudeness from the start. We will not be renting from U-haul ever again, and I suggest others think twice before doing so.
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June 2022 by Grayson Webb
I have NEVER experienced such blatant lack of responsibility/customer service from somewhere. The employees are unapoligitically rude, ignorant, and disrespectful. I spoke with both the manager Bree and a male employee this morning (6/3/22). Both disregarded any of my questions or requests and transferred me, without my permission, essentially hanging up on me with the clear intention that I was now someone else's problem. When I requested the male employees name, he simply refused to tell me what it was. I can't fathom that these are the best employees U-Haul has to offer...
