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July 2025 by Lindsay
First time customer here. Huge shoutout to Ty, he is such an incredible associate!!!! I asked Ty for assistance today (7/26/25) and he went above and beyond. I explained to Ty that I have never used makeup before and that I will need to soon for professional photos I will be taking. Ty took the time to show me products within my budget and that are beginner friendly. Not only did he stick within my budget but he took the time to explain how to use each product. Thank you Ty so much!!
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July 2025 by S. M. Painter
Beautiful time
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June 2025 by Peyton
Jay and Carlos were so helpful today and patient when it came to my member discount. I couldn’t pull up my email at the moment and they honored it so I would not have to come back on Sunday. I’m very grateful. Their kindness really made my day after a long work week!!
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June 2025 by SR K
I used to really like this Ulta location — the salon had great hairdressers and the overall management felt solid. But recently, there have been a lot of management changes, and new employees. So unfortunately, the experience has shifted.
I had an appointment for a simple all-over hair color and a haircut, which ended up taking five hours because my stylist took in a walk-in close to my scheduled time. While she did a great job and even offered a discount for the long wait (which I appreciated but 10% discount did not cover the amount of time i had to wait), I couldn’t help but feel like my appointment should have been more of a priority. Thankfully, I didn’t have any other plans that day, but if I did, I probably would have walked out — five hours is just not reasonable for a basic service.
On top of that, when I was shopping today, I was asked four separate times if I wanted to open a store credit card to get a discount by a lady who had curly ginger hair. I politely declined each time, but she continued insisting, saying I was pre-approved and that I’d save 80 cents. By the second time, it should’ve been clear that I wasn’t interested. It felt overly pushy and uncomfortable. And alot of the makeup items are not stocked and the many testers are missing or have been removed.
I’m sharing this in hopes that the store can return to the great service it once had.
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June 2025 by Queen Cecelia
I Love this store! Carlos always gives me great Service. Everyone is awesome and friendly here. This is my Favorite location! 🥰
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May 2025 by Isabella M
Had signs throughout the store that everything is 20% off. When at the register and asked about the deal she said you have to sign up for their credit card. FALSE ADVERTISING, i will stick to Sephora.
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May 2025 by Stacy Perry
I just want to thank Maya @ Ulta. I never wear makeup, but it was my birthday and I wanted to learn. She was so incredibly patient and kind and did the best job helping me pick out the perfect colors to make me still feel like myself, but a more bright version 🤗
Prior, I had only been to Sephora, but I will absolutely be coming here in the future because of my experience.
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May 2025 by Angel Rhoades
Thereh is the best brow expert in the South. She is a perfectionist, Sweet and personable. Check her out!
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April 2025 by Russell Sauve
Tydell was patient, amazingly kind, and super helpful!
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April 2025 by evie karageorgis
I came in wanting to learn more about makeup and shoutout to Salma for having all the knowledge! She knows what she’s doing!! Thank you so much for a great experience 🥰 Keep that smile bright girl 🤩
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April 2025 by Tessa B.
Came in to get a few things and Camille helped us so very much. If you need help finding anything, she's your girl!
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April 2025 by Tracie McGaughey
Had not worn makeup in over five years, walked into Ulta and asked for help specially as a female in aging and in my mid 50s Maya, one of the beauty consultants there was absolutely wonderful and I highly recommend that if you go in ask for Maya
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April 2025 by Keke D
I placed an order online for pickup and it went very smoothly.
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March 2025 by Emily Virkler
Just tried to go by to get something at 8:30 on a Friday. Not open. Door locked. Bad customer service. Your hours need to match what it says online and your door. Guess I don't shop here anymore.
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February 2025 by Amanda
I just wanted to give a shout out to the manager Nadia for the professionalism she showed with following up with me regarding a past visit. Her kindness was amazing and she was super sweet when I went into the store the next time. Nadia is a wonderful manager and she represents the Ulta brand very well!
