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February 2024 by Sherlyn Salgado
if i could give them 0 stars i would. the workers are so rude and very judgmental and no help at all, especially the old ladies there. never coming here again.
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February 2024 by T Wakefield
Took over 10 minutes to wait for curbside pickup. After having to call the store to make sure they were getting it.
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January 2024 by Jenna Lyles
I was asked for my ID at checkout to open an Ulta account and when I declined, the cashier looked me dead in the eye and told me she couldn’t skip account creation. I said, “What do you mean you can’t skip it?” And she told me she already had two “skips” that day and was at risk of getting her hours cut if she didn’t sign me up. Then she asked me if it would just be okay to sign me up anyway so she didn’t get in trouble.Then we stared at one another awkwardly… because what?The person I was shopping with ended up intervening because they did have an account on file, but I want to be clear: I was fully ready to walk out. I don’t know what managerial or company directive has been handed down that Ulta is putting their employees, and by extension customers like myself, in a situation like this… but please reevaluate your sales tactics.Nobody should be asking for my ID at a makeup store in the first place, let alone doubling down after I say no. It’s Ulta, not the DOD. Anyway, super weird interaction. I will not be back.
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January 2024 by Meredith rockwell
It was easy to make a piercing appointment and the girl was friendly however my daughter mixed up the type of earrings and put the wrong ones in her ear. The entire thing was bizarre and I would go elsewhere for piercing.
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January 2024 by Melissa Pike
Brought in a return from a prior pickup order. Even though it was right before Christmas, they were fast and professional.
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December 2023 by diana abrohams
Will never shop here again. Horrible customer service. On crutches and no one offered to even help carry anything.
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December 2023 by Kristen Moss
Great atmosphere, wonderful customer service
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November 2023 by Allison Bradish
Manager working at 8:50 p.m. on Saturday 9/18 referred to a customer on the phone with the r slur, “r*****ed,” in front of myself and at least 2 other customers. She wore a white coat and a black ear piece. It was very offensive and unprofessional. I will never shop here again. Very disappointed, and expecting this employee to be spoken to by someone higher up.
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November 2023 by Wiwied Doang
The staff seems unhappy and uninterested when helping me. But also I feel bad for them because I heard someone yelling at the staff.They have lots of selection of products. But I feel discouraged for asking questions because they acted like Im wasting their time. I will just buy online and return it if not like it
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October 2023 by D Payne
Stuck up employees for NO reason. Minimum wage working women who act like they invented makeup. It’s weird.
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October 2023 by Lorrie Folan
Great sales associates. They are knowledgeable and very helpful.
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August 2023 by Tabitha Akins
Shout out to Monique for the best haircuts I've ever had. I've been going to her for almost three years and I never leave the salon feeling disappointed. Highly recommend her!
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July 2023 by Marylois Lacey
Monique at Ulta Beauty Merchants Walk Marietta, GA is an absolutely great hair care professional. She applys the art and science of hair care at every angle. My customer experience at this location was exceptional!
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June 2023 by Chrissy Lonsdale
I have shopped at Ulta for many years and had an unfortunate experience with an associate, Maddie, in The Clinique department who was very rude and disrespectful when I was attempting to find a cosmetic. If you don’t want drawers to be opened simply put a sign up stating that as I see people do this all the time to find their shade. A simple misunderstanding that should have been dealt with better. Won’t be back…
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June 2023 by Karla D.
I worked with master stylist Monique for the first time yesterday and was quite happy. The 4.5 hours I was there for a keratin treatment went by faster than usual, and I feel it was due to her social nature and ability to make conversation flow. Bedside manner aside, she is very knowledgeable and professional; two things I'm looking for whenever making an investment in a purchase. Great job!
