-
April 2024 by Sha L.
Mexican cashiers are extremely unfriendly. They only greet white customers at this location
-
April 2024 by Jake D.
Friday April 12th @12:45 It's now been about 30 minutes I have been in line, they have three people behind the deli line making sandwiches. one employee completely disregarded the line and went ahead to tend to people popping up to the hot food stand. The second employee is taking peoples orders, but has taken 20 minutes to make a single wrap for one customer, and then the third employee is taking on online orders, each sandwich is taking her about 15-20 minutes to make, from what I've seen so far. there is absolutely no management is site, there is a line that has been backed up for about 30 minutes with only two customers served during prime time lunch time. No wonder this location has such a low rating. over 30 minutes to get a single sub, with only three people ahead of me. The Storage Manager needs to do better, clearly the Deli Manager doesn't care!
-
October 2023 by Sandra O.
My favorite Publix. It's become very quiet since the new Kroger but that helps me actually . I no longer use the pharmacy as that was a disaster. Customer service needs better trained staff as the lines yesterday were terrible. Very annoying they don't do anything about illegally parking in wheelchair spots. It happens all the time. In general the staff are nice. Especially the lady from Poland.
-
July 2023 by Kayla S.
This is my first post and normally I am not the person to post something on this platform but enough is enough. The pharmacy at this Publix location is one of the worst pharmacies I have ever experienced. I order my RX through the automated voicemail machine or on the app. However when I go pick up in store, they tell me it is going to be a 30 minute wait. Every Single Time. The staff is so rude. The pharmacist himself looked at me with disgust when I walked up to the counter to check in on the status. They all look like they hate their jobs & that it is inconvenience for them when a customer to walks up.
-
April 2023 by Meghan F.
This is the worst Publix by far. If I could give it zero stars I would. Jashai has a TERRIBLE attitude. The woman who was bagging walked away as soon as we started checking out so we bagged our own items. Jashai did not greet us or tell us to have a nice day, balled my receipt up and handed it to me. The bathroom was disgusting.Such a shame when Publix prides Itself on "where shopping is a pleasure." This location is embarrassing. Do better Publix.
-
March 2023 by Danielle J.
I hate this publix. They have such lazy employees, they never speak to you, never any registers open maybe 2. Always have to go to self checkout cause the lines are backed up into the isles and take forever. Some employees just standing around watching everybody wait forever. Bananas are always 5 hours away from being brown. I just hate it. Never had a good experience in there. I'll go out of my way to shop at another Publix because this location is so not how the rest of the publix stores are. They SUUUUCK
-
March 2023 by Kelsey J.
Kendall at the sub counter was so accommodating and friendly!
-
February 2023 by Ashley F.
Joseph made my sandwich perfectly! He was so sweet and he was careful to keep things neat :)
-
January 2023 by Katherine W.
My favorite publix! The employees all are super kind and helpful. The items are well stocked and clean. Good deals and great quality produce. Attaching also soup schedule photo.
-
November 2022 by Kelsi H.
I always have the BEST customer service here. Publix is know as being the place where "shopping is a pleasure" but for me, it rings so true at this location. All the checkout lines have cashiers that greet you with a smile. The other day I accidentally left a $75 gift card at the checkout register (I obviously had a lot on my plate that day). I realized it when I got home and immediately called the store. They went to the register I was at and the cashier had put it to the side hoping I would come back for it. Thankfully I was able to come get it in just a few minutes. I was so happy at the great customer service I had that helped me fix an error I made. So thankful for them!!
-
December 2021 by Leslie A.
Extremely rude cashiers on the self checkout tried to tell me I have too many items to be able to check out on self checkout, I used to work at Publix as a bagger and cashier at dunwoody plaza, I'd never tell anyone that. Rude forgiven Slavic sounding women with short hair and the other older women with glasses at self checkout. RUDE AS HELL!!!!
-
August 2021 by Audrey Mack
I bought some Lamb chops Publix Wash them in vinegar seasons them real good And cooked them tried calling the store to let them know that the lamb chops were no good and made me sick and the phone kept cutting off you are unable to reach anyone I was throwing up and had diarrhea was unable to go to work I will never buy any more meat from there Felt like someone had taken a knife and stab me in my Stomach I have never ever felt like that before maybe if you had answered your phone I wouldn’t have Written this review.
-
July 2021 by Natalie G.
I returned a product today that was expired since 2018!!!! The manager didn't even bother to apologize. Very poor customer service.
-
July 2021 by Diane T.
Dismal customer service. Have done all my grocery shopping at the Sope Creek Crossing store on Delk Road, Marietta, GA since it opened. I receive their email last week offering $5 off a $30 order if you enter your phone number at checkout. I purchased $88 yesterday, but forgot to enter my phone number for the $5 discount. The cashier said I could request the $5 from customer service. Customer service refused to grant me the discount because I could not show her the email. The cashier came to my assistance, even telling her it wasn't fair, but nope, she wouldn't do it. You would think that because I knew about the discount that I had actually received it, but they obviously don't think that way. I finally found a manager (he said he was "one of the managers") and I angrily and tearfully told him the story, told him at that point I was so furious I didn't even want the money, turned around and walked out. He did not say one word, which makes me wonder if my complaint was even relayed to upper management. I will never shop Publix again as my money and loyalty obviously mean nothing to them. Yes, it is a small matter, but I was handled by them so unprofessionally.
-
June 2021 by Kiah R.
Review is for the deli sandwiches and prepared foods. The customer service is top notch back there. Tamara made my sandwich today and she was super friendly & asked if I wanted more or less veggies on my sandwich. I forgot the name of the lady doing the meals but she was very friendly and engaging with her customers as well.
