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July 2025 by Valerie Uhlir
Will you find high-quality products and helpful staff? Yes. Yes you will. Will you pay a ridiculous premium amount of money for the privilege of shopping in a clean empty store? Yes. Yes you will.
Williams Sonoma is also owned by pottery barn. Both stores are out of San Francisco. And you’ll pay prices as though you lived in San Francisco when you shop at the store.
They do offer classes like knife, skills, and other classes that you might want to consider taking. They have unique food fines inside the store.
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July 2025 by Ernestra McBurrows Sanders
Wonderful experience! My husband and I attended a class today. We walked away very excited to make ice cream with our new ice cream maker. Kyra was sooo knowledgeable.
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April 2025 by Dee Smith
Absolutely thrilled with my experience at the Avenue East Cobb location thanks to Dana! She greeted me with such warmth and genuine friendliness that I immediately felt at ease. Dana went above and beyond to help me find exactly what I needed, and her deep knowledge of the store’s products was incredibly impressive. She took the time to answer all of my questions, offered thoughtful suggestions, and made sure I left with the perfect items for my home.
What stood out even more was how much she seemed to truly enjoy helping customers. It made the whole shopping experience feel personal and enjoyable. Dana is great, and it’s clear she takes pride in what she does.
The rest of the staff was just as courteous and helpful, creating a welcoming environment that made it a pleasure to shop there. The customer service at this location is outstanding from top to bottom. I’ll definitely be coming back thanks to Dana and the amazing team!
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March 2025 by K G
Highly expensive. Horrible customer service. They just take your money and keep delaying the delivery date. You can’t even return anything. Don’t shop here.
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March 2025 by michelle crim
I love this location! Everyone is very friendly and helpful. Kyra was great in helping me find a high quality baking sheet for a reasonable price. Great service!
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February 2025 by Christopher
Walked in and passed by two employees several times today with no acknowledgment that I was there and even when I made contact with one of them it’s like they didn’t hear me talking as well as I made eye contact With the lady before leaving and nothing. What has happened to customer service today
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January 2025 by Devon Hall
Witnessed the mgr being very rude to a friend who was only asking the staff for assistance, but they decided it was too close to closing time to assist her.
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December 2024 by Prettychaos H
Sheila was so helpful during our shopping experience! We love this store! All staff was super friendly!
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December 2024 by Suzana SS
I was waiting to be attended and a white young woman told me to wait in line very rude. They should to train their employees better.
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October 2024 by Tim P
Do not waste your time coming to this location. I drove an hour and a half to pick up an online order just to be told they accidentally marked it as ready and they don’t actually have it. Kyra, the manager was beyond rude and unhelpful. She offered no possible solutions and had no care at all that I drove through Atlanta for nothing. I requested a refund and she didn’t even know how to do that. Then instead of refunding my WS card I got a text with a e-gift card. I don’t want a gift card. I want a refund as I will no longer be purchasing this item here. This lady has no business being a manager of a store.
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October 2024 by David McCullough
On three separate occasions my wife and I have either been ignored or treated indifferently. Clearly the employees have an expectation of the type of customer they would like to serve. We even called once and the manager apologized but the pattern has continued. I genuinely hope WS will address because we do appreciate the quality of the merchandise.
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August 2024 by Von Von
The best customer service and discounts. The cutest and cleanest store. I love this store, its so peaceful after a hard day.
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May 2024 by Melissa Bader
Absolutely will never spend another penny with this store. I purchased a cup from them less than two months ago. I poured a 165 degree tea into the cup and noticed it leaking. The glass cup then slowly cracked leaving glass in the cup. Brought it back as this is a defective product and probably should have a safety recall on it. The store saw no problem with the product quality and would not refund my purchase. I see no problem with never spending another cent here for the lack of any customer concern or care.
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March 2024 by Jordan Galeles
Depending on the employee who serves you, you might have a 5-star experience with prompt, friendly service or a 2-star experience where checking out (no line) takes a half hour.
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March 2024 by Morgan Campbell
I love this store location. It's beautiful, clean, great selection, and all of the staff are friendly and helpful. I'll be back!
