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November 2023 by DeCarlo Turner
I had a great experience with Ralph. He was very professional and very helpful. Thank you!
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September 2023 by Jose Robles
Worst company for internet true thieves, I cancelled the service had to pay an extra month and three years later they want to charge me 400 saying I didn’t cancel and I have their letter confirming cancelation waiting for it to give me trouble with any loan to sue them in court.
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September 2023 by j a
!!SCAM AND FRAUD!! Went there to change plans insisted I cancel and get a new plan then they don't cancel the previous plan so I get charged twice this store specifically is running a scam and fraud on its customers and refusing to do anything I still can't get the previous account cancelled and they're trying to charge me AGAIN
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August 2023 by nick2012 mohawk
Literally been standing here over 45 minutes, no one greeted me. No one asked if I needed help and they just sat here talking to each other and not assisting. Straight rude and disrespectful
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August 2023 by Jeff Visk
Terrible service, will not send technician out despite our internet not working. Want to charge me $100 to have someone confirm our internet isnt working.
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August 2023 by Dawn Nickelson
Good experience, people are well trained to help you with everything you might need..
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July 2023 by Southern Salah
Great staff here, I was really frustrated with calling over the phone , it’s truly a circus. I think this was the best idea to put stores. The store must be doing a great job because it was packed!!! but when I walked in, I was greeted , signed in and told I could have a seat or look around the store . The staff was funny and friendly. My wait was about 35 minutes. But honestly, I pictured I would have to wait that long on hold with the phone so kudos young team you helped me with my issues and kept a customer!
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June 2023 by Lacy Richardson
Jaelin assisted me with my account today and had the patience of a saint! He was professional, knowledgeable and courteous! Thanks for all your help, Jaelin!! You’re the best ;)
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June 2023 by Tatiana Parris
worst xfinity store ever , they dont even acknowledge you when entering . at this point i’m switching from xfinity all together their customer service is trash !
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June 2023 by C Berry
Matt and David were nothing but nice to us. Tameka was a rude mess. She was so nasty to both Matt and David. I saw her creating confusion with different team members and arguing with the two guys. They handled her very professionally because you don't get up in another co-worker's face and argue with them!!! You can see the pressure put on these young men and with the attitude she gave them I wouldn't be surprised if they quit. She's not working as a team. She snaps at the worker's
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June 2023 by Azi
They don’t know who’s to multi task or help more than 1 person at a time. They’re very slow . Like very very slow .
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May 2023 by Cleora Mitchell
customer service. currently you have none who solves problems.
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April 2023 by Tamara Hunter
I came in to the store to pick up my new internet box, and I have to say Trey was amazing very helpful and patient with me. Thanks again Trey.
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March 2023 by L. Whiteley
This Xfinity store was very helpful and patient. It was busy though. The Xfinity system is laborious and needs simplified to get things accomplished easier. I gave up on online when it kept telling me to refresh and try again later. Even going into the store you have to use your phone, but they will guide you and get you past any walls you come up against.
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March 2023 by Noah Givens
Comcast Coax from the street to the haus sagging badly - caught by passing truck - coax ripped from pole. IIMPOSSIBLE to report to PERSON. A WEEK later tech came after TWO Comcast initiated cancellations. Tech replaced coax but NOW it is lying literally ON the roof. A little help - - - NEVER - - - - believe Comcast propaganda/promises.
