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December 2023 by Tammy Smith
Well I took my daughter's car for a minor repair. We decided to get whole car painted. The issue was never fixed. We took it back, and they repainted and try to fix the overspray and trash in paint. We took it back for a repair on the door. They said it'll be three days to complete. They called me on a Friday, they couldn't match the paint, so once again they have to paint whole car. I am hoping the car is fine once we pick it up. I do not recommend Maaco if you want your car painted right the first time. Also the repair that we took it in for was never done, so they are charging us extra to do it. They said it wasn't on estimate, but the clerk looked at the car prior.
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December 2023 by belinda sawyer
The customer service was great. I got my car back earlier than expected. The paint looks great.
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October 2023 by Tom McLaughlin
I was told to bring my vehicle on Monday and it would be ready on Friday. The car was on their lot for over a month with two visits. When I picked it up the first time it looked like someone had thrown small amounts sand all over the car and then painted it. When I looked at it they said they would correct it. Now it looks like it was sanded and repainted but you can still see where the spots were painted over. It just made the spots smoother. It was very poor work.Service: Painting
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October 2023 by williamc Olson
Was completed on time. Very good paint job and body work for price. After leaving Macao, Took to gas station to fill up and guy wanted to buy my old Chevy truck...Custom shops wanted $1000’s more & said they could not do the work for 2-3 months. Veterans discount was very nice. Thanks again, guys and office folks!Services: Painting
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October 2023 by Charles Culver
Maaco did an outstanding job with my vehicle. They replaced the hood, removed all dents from the vehicle, and painted my car with the top of line paint. They are true professionals. I am very satisfied with the work they did. Custom satisfaction is their top priority. I will recommend them to anyone who is looking for excellence.Services: Painting
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October 2023 by Lisa Nyland
Beautiful paint job at a great price, friendly and personable people.Service: Painting
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September 2023 by Randall Boler
Awesome job, I go every 5 years to paint my truck..2002 F150 Harley Davidson.. it lawys turns heads . Thanks Macco Family of Augusta Ga. Great Job and Milary Discount.
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August 2023 by Michelle Brown
Be careful who quotes you! We scheduled in 2022 and had to cancel because of family emergency. When we rescheduled recently 2023- we were quoted a price. They and called to confirm drop off and price and the customer service lady said it was misquoted by $500!!! She said someone must have misquoted it! Hmmm who is that someone? She then tried to say that their quotes are only good for 30 days- and waiting over 30 days to get on the schedule- we got a new higher quote! What a pain! I do not recommend this company for fear your quotes might change hourly depending on the customer service representative that is making the quotes! Get it together! Happy to go elsewhere with a company that knows what they are doing at the front desk!
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August 2023 by Impact Media Group CSRA
Service still lacking as in satisfactory delivery of finished product. There always seems to be something overlooked when and before bringing the customer’s vehicle out. In my 4 experiences with them, I’ve never had a time when I’ve picked up my vehicle and was 100% satisfied. Never. There was always an oversight or 2 or 3 paint flaws on my car. This final time I just said to heck with it and allowed them to spot paint the 2 or 3 overlooked chip marks. Gotta choose your battles wisely. Tired of fighting this one.
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July 2023 by Quaneta Hill
Great car paint job overall (from red to violet silver)! The top of my car, from the hood to trunk, was peeling very badly so they sanded it down well and the new paint job makes me feel like I'm driving a new ride! Thank y'all so much!Service: Painting
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June 2023 by V Whitfield
I’ve had the WORST EXPERIENCE with MAACO. I brought my car in to have a small damage repaired and end up paying for a paint job that was the Wrong Color. I had an appointment on May 30th and was told my car would be ready 6/5 but did not pick up my car until 6/22. I did not receive one call from Maaco to keep me informed or updated on my vehicle status. I wanted the damage fixed and my car painted the same exact color, but I was told days later that they couldn’t match the color after spraying it multiple times. They recommend that I get a full paint job at a discount because they couldn’t deliver on the promise. I asked for an Ivory Pearl color and Maaco painted my car a completely opposite Grey color. When I asked Maaco to paint my car the color I asked for, I was told that they can’t make that color. Then, they wanted me to pick a color of their choice and I declined it, so they told me that they can’t give me my car and by law the can’t give me a discount. After days of back in forth, I had to pay half price with no warranty for a paint job that I didn’t ask for. This issue was a 100% their fault because the failed to do a quality check to ensure that the paint was the right color. I don’t think it’s fair to have pay for a paint job that was not done correctly and the wrong color. I strongly advise not to use this business for your car needs. *** Called Macao after their reply to this message and was told that they didn’t know anything about this post and do not want to fix the issue***Service: Painting
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June 2023 by Khadijah
Worse experience ever with Maaco. Horrible communication, rude , and does not provide customer satisfaction. They expect you to pay for a mistake that they made. I wouldn't recommend anyone to get a paint job from them
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June 2023 by ladieq hill
Great car paint job overall (from red to violet silver)! The top of my car, from the hood to trunk, was peeling very badly so they sanded it down well and the new paint job makes me feel like I'm driving a new ride! Thank y'all so much!Service: Painting
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June 2023 by Kal Shamari
Very happy with their performance and superb customer service.Service: Painting
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June 2023 by David Spearman
Dented rear bumper on my 2007 Mercedes S550. Their estimate was literally one tenth the estimate of a local “high end” body shop. The repair was completed in the estimated time frame and to a high level. I was given the option of not adding unnecessary part replacements which would have fleeced the insurance company rather than self-pay at a very reasonable price. Maaco had recently done a very satisfactory repaint of my 25 year old weathered pickup also at a good price.Would probably take my much newer Porsche to an “authorized “ shop, but very happy with the results of the aforementioned jobs. Highly recommend.Services: Painting
