SRP Federal Credit Union has a long history of serving its members with helpful and friendly customer service across various branches. Many customers appreciate the competitive rates and a wide range of account options available. Positive reviews highlight specific employees, such as Jasmine and Langston, who are praised for their exceptional service, kindness, and professionalism, making banking a pleasant experience. However, some reviews express concerns about a decline in customer service quality and sensitivity towards people of color in recent years. Despite these issues, management has responded to feedback, with the branch manager personally addressing concerns and reaffirming the company’s values. Overall, SRP Federal Credit Union remains a preferred choice for many due to its familiar staff and commitment to customer care.
Stephen Holt provided outstanding service at SRP Federal Credit Union. He was friendly, professional, and extremely helpful throughout the entire process. He made everything simple and easy to understand. Thank you for the excellent support!
June 2026
Always such a great experience working with the staff at SRP. This visit, I had the pleasure of working with Cynthia Rose at the Davis Rd. location.
May 2026
Mrs.Cynthia Rosa was friendly and patient helping us open accounts today. i would recommend her to anyone looking to open accounts or needing services
