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February 2024 by Tijuana Haynes
ARIEL G was very knowledgeable in her phones, I was looking for just a pro 15 but because of her knowledge, I end up getting a 15 Pro Max. I am very pleased with my 15 Pro max. Thanks again Ariel G. Keep up the good work. She is a great asset to your team AT&T.
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February 2024 by Wayne Hawkins
I had a very bad experience at my carrier I was with for 10 yrs. PLUS. And had to which and get a new phone but i did not need to spend a THOUSAND on a phone.... He took his time put right where I needed.... Good guy and he knows his way around some tuff questions.....
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February 2024 by maria nteff
TERRIBLE ! My wait here was over an hr long . I don’t know if the staff was simply just incapable or chose not to but when you have people waiting for this long you need to be able to help multiple people at once . While I’m waiting for over an hr all I hear is one of the employees laughing and LOUD . You should be trying to work as hard as possible to get people in and not taking your sweet time laughing and carrying on . I could not make believe my wait was pushing the 2 hr mark .
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November 2023 by William Furlow
I walked into a clean, smelling store, very inviting and chipper staff. My representative that helped me along with the manager was very knowledgeable. Help me save money, and manage the account where I can get discounts that I was missing out on all around. The store was very nice attentive. All staff members were very knowledgeable and once again, the store is very very clean and smelled very fresh.
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September 2023 by Courtney Perry
Went into this store because my phone screen stop responding after I updated to IOS 17. I use my phone for my business and everything was inaccessible. Walked into this location and was helped by Nyasia and Karissa. Nyasia greeted me as soon as I walked into the store and tried to get it fixed and then Karissa came and fixed it right away. What a relief!!!!! Stayed in the store and Nyasia walked me over to Samson area to look at new phones and was very helpful. I currently have and IPhone (which Nyasia loves her iPhone) but was looking into switching back to Samsung (who is Karissa’s brand of choice). Either way they both were super helpful!
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September 2023 by Bridgitte Woods
I visited the AT&T store in McDonough Ga @ 1912 Jonesboro Rd. I had an outstanding experience with AT&T's customer service representative, Karissa Cruz. From the moment I reached out for help with my phone issue, she provided Exceptional assistance that lasted from start to finish. Her Dedication and Knowledge truly stood out, and she ensured that my phone issues was sorted out effectively. I am highly impressed with her Excellent service and would wholeheartedly recommend this AT&T branch to others based on this fantastic encounter!! The entire staff was so pleasant... Keep up the outstanding customer services!!
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September 2023 by Tr'Kia Ingram
Duvoughn is literally top tier when it comes to his professional and making sure he get the job! He’s dedicated to the job and make sure to always LISTEN to his costumers. If you’re every in need of making sure getting your service taking care of make sure you ask for him. Thank me later. ❤️
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August 2023 by Sandra Q.
We have lost hope of good service at any AT&T store in GA over the years. So we always seek assistance when we travel to Florida. Today, we decided to come into this store with little faith but we had some questions we needed help with. As soon as we walked in, we were immediately greeted very warmly by the employees. Karissa attended to us, taking her time to make sure we have our questions answered and she found all the best options for us. She made that an extremely pleasant visit. We would definitely return to this location. Thank you!
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August 2023 by Angela Boykin
AT&TvRepresentative Shaynel was knowledgeable, very helpful and provided great customer service! He should be commended. This store was clean and well stocked with phones and accessories. Great experience, thank you!
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July 2023 by Pamela Bugg
I live this location, they are always so helpful and it's worth the wait!
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July 2023 by Tyreshia Drumright
Hands down the best ATT I’ve been too they looked out! I had a ROUGH day Saturday! (Long story) and had to get a new phone they went above and beyond to assist me. Even though they were in the process of closing! The manager was SOOOOOOO SWEET and Sooooo nice and the guy that assisted me was also very very kind and easy to talk too! I have a att ten min from my house but i might make the drive going forward just to deal with them ! ❤️
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July 2023 by Ashunte Raymond
The representative that assisted me was unaware of what she was doing. She erased my old phone before ensuring everything was transferred to my new one then sent me to corporate a few exits up for them to correct her mistake. It was a major inconvenience as the process took majority of my day up.
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June 2023 by Lana J
Very nice staff. Helped us, pick out our phones and set them up. Great shopping experience.
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May 2023 by Melatonin Melody
My family and I went into the AT&T store to upgrade our phones and I’m glad we did. We were greeted with kind words beautiful smiles the minute we walked in. Crystal was AMAZING, she answered ALL of our questions even went as far as going online pulling up pictures of Apple Watches that we were interested in which was not in stock. She told us about the wonderful BOGO $300 off Apple Watch promotion which we happily took advantage of. I would like to thank Ms. Crystal Chandler for the pleasant transaction it was truly an honor to meet her. Keep up the great work, see you guys soon! -Lacie W.
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December 2022 by Deboney Gainer
My experience today at AT&T was an awesome one. The guy that helped me name is Lawrence. Lawrence was patient, helpful and very knowledgeable of the product. No questions went unanswered. I trusted the process and it was definitely a successful one. He was very transparent in discussing my upgrade and my old phone plan. He encouraged me to go paperless.The only thing missing was the champagne but my coffee did the job, LOL. Thanks for the great customer service.
