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March 2024 by Dave Dafoe
Told us pet friendly was not told us place to park was not ?
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March 2024 by Dashawna Murage
My recent stay at the McDonough Courtyard Marriott hotel left much to be desired. Despite booking my stay from March 16th to the 24th, my reservation confirmation inexplicably had me checking out on March 18th. No member points was issued within 24 hours of the adjustment in addition to Upon adjusting my stay, my rates have changed and I was moved to a preferred room with a single bed, only to be greeted by a pervasive sewer gas smell throughout the room (209) and the second-floor hallway. Despite bringing this to the attention of the front desk, I was informed that they were sold out and I would have to speak with management the following morning. Additionally, I was misled about the availability of laundry facilities and sold detergent and quarters, only to find the washer out of order. Though I received a refund for the laundry supplies which I purchased from the front desk, the inconvenience of not having clean clothes remained. Overall, my experience as a member at the Courtyard Marriott fell far short of expectations. I hope management promptly addresses these issues and offers appropriate compensation for the inconveniences faced during my stay.
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February 2024 by Dennis Canuto
If I had to be picky, the only thing I would say is I requested no room service. And each day, my room was made. But that isn't a complaint. Better to have service than no service.
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February 2024 by Shawn Davé
Great place so far, agree with most the rooms do need a refresh. Kimberly at the front desk was super! Friendly and went out of her way for me. Fire pit was a great place to chat and socialize.
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February 2024 by Cory Nes (Fork n Fly)
I always choose a Marriott when possible and this is a good location. The front desk is always nice and attentive.The location is great. Right off the interstate and around a lot of restaurants if you are visiting.Rooms: Rooms are ok. Not bad, but can use updating soon.Walkability: Can walk to restaurants and shopping nearby.
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February 2024 by Holly Burdick
Great Staff!! Without exception, we were treated with care and compassion. My daughter was on a business trip and came down with a bad case of the flu. I drove 5 hours to take care of her, thinking we might have to go to the ER. From letting me in the door at midnight, to giving us extra quiet during the day, to allowing a late checkout so she could prepare to drive 14 hours home, at each encounter they asked how was she, and showed genuine care and concern for us. Every member of the staff went out of their way to be helpful and kind. I left feeling like we had family in Georgia! I am sorry I don't remember their names, but please thank them for their kindness and humanity during this difficult time. The hotel is beautiful and clean, but the Staff Impressed me the most!
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January 2024 by Christian Sieg
It is a typical courtyard, nice, but the rooms are getting a little dated and warm and need updating and new furniture. Okay for one night, but nothing special.Rooms: Need updating.
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January 2024 by Beth Currie
The room was very nice. The service was horrible. Front desk person acted as if I was a bother. Went to the Bistro to ask about the meals, the lady behind the counter was talking to people at the bar, and completely ignored us. Said she would be right with us, then continued to yak. We finally just walked away and went out to eat. Won’t be returning to this location.
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January 2024 by dbowie35
Very beautiful property loads of space to mix and mingle with family or friends very helpful friendly staff rooms were maintained very well by the housekeeping staff and your privacy was 100% and you didn't hear other guests in their rooms slamming doors or walking down the hallways...Rooms: Very clean, safe and comfortable...Safety: The only way to answer the property after hours is with the room swap key...Walkability: Walking distance to all restaurants and shopping at Sam's Club...Noteworthy details: You're close to the major highways without the major highway noise and view...
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January 2024 by Jocelyn Simmons
Best hotel staff ever!
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December 2023 by Derrick Battle
As usual I was greeted with a friendly, warm and welcoming smile!!! We had the same treatment as we checked out!!! We love this place and staff and will always stay there when we are in town!!
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December 2023 by MwalkEsales
Need hot water, ice machine, and functioning TV controls! Staff was very polite and accommodating; room was decent and clean.Although room has an ice bucket, there are no ice machines. You must bother the front desk to search for ice in the employee areas.The remote turned the TV on, but not off, and not down. The buttons on the TV also did not function. The TV was stuck shouting vacation suggestions at top volume until I unplugged the input cord.The shower was cold. The highest temperature was below lukewarm. My experience fell short of the expected standard of the Marriott brand.
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December 2023 by Jessica Helregel
The rooms were clean. Remotes were missing their backs and tape covered where they should have been. Pool was out of service along with ice machines. Located right next to Sam’s Club which is the main reason we booked this hotel.
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December 2023 by Antoinette Wright
Very small tv in room and refrigerato. No one at desk to ask questions about services. Breakfast greatly lacking in service and selections. Not very welcoming to guests.
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December 2023 by Alex Westendorff
Had a terrible experience here, incredibly rude employee. Manager promised after I explained the actual situation to her (not what the front desk lady was trying to tell her) and she promised me 15k points for the problems and because they couldn't move rooms due to capacity. So no big deal, I appreciated that. Weeks later, still no points in my account. Think they just stiffed us and don't care. If this is the service you get here, I would never go back, nor recommend anyone else. Rooms are dated, no breakfast without a ridiculous charge, app didn't work for check in or rooms like it's designed specifically to do, they made Marriotts issues seem as if they are my issue. And then didn't do as they said. ?? Avoid this place as least until management is changed out.Rooms: Dated, worn, chair broke off and I had to screw it back into the base to sit.Food & drinks: Expensive breakfast, nothing included.Noteworthy details: Management will lie and tell you they will credit you points for multiple issues, yet they never did. Zero integrity, bad service.