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February 2024 by Jackie Moore
This place needs new management, Clean house and start over! Pharmacy is rude, they have no answers and make up their own rules. The attitude on these employees is absolutely mind blowing! I discourage patients from using them if possible.
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February 2024 by Annette Marshall
After a long day of doctor appointment from a previous open heart surgery. The experience I had at this location was unbelievable,unprofessional, inconsiderate, rude, the staff in the pharmacy was to me today. Even asking to speak to the manager made the matter worse. Due to my illness I knew I needed to remain calm. While making this review I am still in disbelief on how I was treated today with such rudeness and no regards for a customer.
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February 2024 by Diane Marshall
My sister went into the pharmacy to get her prescriptions the staff was rude inconsiderate very unprofessional. My sister just had open heart surgery & the staff could have cared less if she got her prescription I’m mortified by the behavior of the staff very rude I was shocked to encounter such behavior at the world’s biggest pharmacy even the manager is in with the unprofessional staff. Is there anything can be done about this matter?
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January 2024 by Lonnie Gary
I visit this location Tuesday evening 01/09/24 around 5pm, the customer service was horrible, they don't have a sense of urgency and not only are they rude, the person who was helping me was being sarcastic. She never gave me eye contact, she never smiled, and she didn't greet me. If a customer has to get out of their bed to come pickup medications they shouldn't have to deal unfriendly employees.
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December 2023 by josephina smith
When I arrive at this particular CVS I am always greeted with a smile, and taken care of with care. Katie is a great help. She is always willing to assist. Ebonnie is always patient and willing to assist with my needs and a smile. I appreciate this location most!
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October 2023 by denee denee
My son was racially profiled because he used the self checkout option. We were in a hurry and he knew that option was more convenient. The machine continued to reject his $1 bill so the clerk suggested it was fraudulent. She was rude and prejudiced towards my son. I’ll never buy from this store again. Very disappointing.
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September 2023 by Judy C.
I just left this location. The worst place ever. My prescription was on hold.out of stock You can buy it over the counter They would order it. They had every excuse in the world. They should be able to fill a prescription. Ridiculous They had two employees telling me anything they could think of but why they can not do their job
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July 2023 by Vanessa Ball
The pharmacy is AMAZING! I am on part time disability currently. Between my Dr appointments & life. They have ALWAYS worked with me to ensure I get home quickly to rest & relax!
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July 2023 by Taunya Johnson
I had a rx sent here for a shot and was supposed to return to the Dr. office so they could administer the shot. First of the person at the window today 6/19/23. mumbled something. I said excuse me ( no response). I sat there at least 7 minutes. After I give my information, I was told it would be 1-2 hours. I said no I'm not coming back .I don't want it. cancel it. I have been calling since 11:23am it is now 8:14pm. No one has answered the phone. I even had my daughter call so I could get some sleep for work. I have been a cvs customer the majority of my adult life. This is ABSOLUTELY the worst experience ever. How can you be a pharmacist and not answer the phone. You are handling ppl medications. Needless to say they processed the rx and no one answered the phone for me to have the rx transferred to my normal cvs. Now in the morning when I get off I have to drive over there to get the rx,and probably wait an hour once I get there. Just sad?
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July 2023 by Marcus Houston
Worst store ever I been trying to do a transfer for my prescription since the past Friday my Dr has called ive called 4xs and other pharmacy has call and ur on hold for hrs as I text this now I'm hold now 32min its a shame if someone was in dier stress I hate it for u to get ur meds good luck....love McDonough hate CVS in the square
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July 2023 by David Reynolds
Needed to call and get information on a prescription that I needed and I called at 2 different times of the same day and no one ever picked up and I was on hold for over 30 minutes each time. Terrible customer service!!
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June 2023 by Taunya Johnson-Elmore
I had a rx sent here for a shot and was supposed to return to the Dr. office so they could administer the shot. First of the person at the window today 6/19/23. mumbled something. I said excuse me ( no response). I sat there at least 7 minutes. After I give my information, I was told it would be 1-2 hours. I said no I'm not coming back .I don't want it. cancel it. I have been calling since 11:23am it is now 8:14pm. No one has answered the phone. I even had my daughter call so I could get some sleep for work. I have been a cvs customer the majority of my adult life. This is ABSOLUTELY the worst experience ever. How can you be a pharmacist and not answer the phone. You are handling ppl medications. Needless to say they processed the rx and no one answered the phone for me to have the rx transferred to my normal cvs. Now in the morning when I get off I have to drive over there to get the rx,and probably wait an hour once I get there. Just sad?
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May 2023 by Jeremy Eason
Every time I've used this CVS the pharmacy has been unreasonably slow. Two hours in line to pickup medicine is insane. Trying to get someone on the phone is even more difficult.
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May 2023 by Candi Wyly
CVS Zack Hinton Pkywy is a very courteous promt and professional pharmacy l've used this phramcy for many years and the management Mr. Antonio Green & staff are the best hands down Thank you for turning this storearound..
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May 2023 by Ms. Tamicka Graham
I went Pharmacy today not feeling well and irritated that I needed to go inside of the store. However, a warm :-) Spirit, by the name of Charmane helped me with my issue. Not only did she help me, she was able to expedite my medication, and she seen the discomfort on my face. While I waited ( 10 minutes) she was multitasking, working two cash registers, keeping a smile on her face even when customers were difficult and rude. Hats off to this young lady, she displayed impeccable, customer, service, product, knowledge, and time management.
