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November 2023 by Dorothy Lilly
I'm a truck driver and delivered here 10/03/23 I have to say really fast unloading me and absolutely very nice people I'd definitely deliver here again
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September 2023 by Direck Touyouh
This place is like a huge warehouse and it has a lot of things for the floor and decoration. However, I was disappointed because I Googled search for carpet installation replacement and everyone kept recommending Floor and Decor. However, once I got there they sold nothing for carpeting, not even the carpet itself. Go figure.
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August 2023 by Angel Mendez
This is store has zero liability with the tools you buy. I bought a tile cutting table saw yesterday and I used it today and the morning and was only able to cut one section of the tile when the saw stopped working and no longer wanted to turn on. I went to the store and a young lady at the checkout was going to give me a refund until the rude manger told her not to because they could no longer resell it. I told him that wasn’t my problem I wanted a refund or at least get another one but he refused to do either or. I believe he was discriminating me. I recommend you buy tools else where to avoid these types of situations
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July 2023 by Kseniia A.
I had a wonderful experience at the store from the moment I called to the moment I got my floors loaded into my car and everybody was very friendly and willing to assist me with the choices. Darius was phenomenal. I wish everybody were just nice and friendly like employees at the store.
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July 2023 by Holly Ellison
We are completing a bathroom remodel and my design ideas were all over the place. After meeting with F&D designer, Marsha Callison, I left the free appointment feeling confident with a cohesive plan. Thank you Marsha!
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July 2023 by Kristy Williams
The experience was wonderful all the way around!! We arrived there 1 hr before closing time yet we were met with friendly and helpful employees up until closing time. We drove over an hour away and as soon as I walked in, I asked for the nearest restroom and the sweet lady said she would show me and walked me all the way back to the restroom and then when we were looking at flooring, Julian was a huge help and very knowledgeable about the products and offered advice. We then went to check out and they asked if we found everything ok, we mentioned that they didn't have the transition piece to match that particular product and Dina (I think) pointed up to a wall of transitional pieces that we could try to match even though it wouldn't be exact and she said she would come over there and help us and by this time it was 10 minutes to closing time and she retrieved a piece of the flooring we had purchased and met us where the transitional pieces were and found a match that was close enough to perfect for us. The gentleman who rang us up was friendly and helpful as well (he opened a registister just to help get more customers checked out) and wished us safe travels as he bid us farewell. I told them corporate needed to hear what a great job they were doing there with customer service and they mentioned doing a Google review so I hope this gets seen and they get the recognition they deserve. Thank you for going above and beyond for your patrons!
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July 2023 by Louie Bettencourtt
Great customer service from Julian. We are long time customers and recommend this store highly.
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July 2023 by Agustin Atherley
The store seems to be in order. Pick up was easy. The organization IT is totally in need of mass improvement.
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June 2023 by Adria B
Miss Carolyn was amazing! She made sure to explain the process and helped us pick the best flooring for our needs.
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June 2023 by Nancy Rogers
The store is well laid out, clean and organized. The salesperson was helpful in regard to my purchase of backsplash tile without being pushy.
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May 2023 by mitawastar
Great selection. You may have to wait awhile for help due to short staff, but the staff are pleasant and helpful
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April 2023 by T Fleu725
Great customer service - until you purchase. Then they draggggggggggg out “pulling” and loading your product. Purchased 50 boxes (750sqft) of product and waited forever to pick it up even though scheduled for 11am I’m still sitting here at 12:48 waiting…. Could’ve loaded the boxes by hand at this point.
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April 2023 by Brittney Sanchez
Char B was fantastic to work with! Super helpful and knowledgeable, saved us from buying things we didn't need. Amazing personality!
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March 2023 by KIRSTIN POWERS
Just wanted to thank the design team at Floor & Decor in McDonough, GA. Saturday my husband & I were graciously helped by Marsha as she fit us in even though we didn't have an appointment as they were booked. I returned today (Tues) to spend more time in making the decisions for several rooms in a new home we are building about 50 miles south of McDonough. The customer service by Debbie, Brenda and Ajae was perfect. Each of them were so helpful in my decision process as I was there most of the morning. Ajae will do great at the new store opening soon, she was super knowledgeable of the store & the products within. I would gladly recommend this store & their design team to friends and family. I was also greeted right off by another gentlemen (I didn't get his name but he seemed to be in management) who also provided information about their Pro Desk & he literally went out to the parking lot to find me a buggy. Thanks everybody - it was refreshing to be surrounded by such nice and helpful staff! ~ Kirstin P.
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February 2023 by K P.
Just wanted to thank the design team at Floor & Decor in McDonough, GA. Saturday my husband & I were graciously helped by Marsha as she fit us in even though we didn't have an appointment as they were booked. I returned today (Tues) to spend more time in making the decisions for several rooms in a new home we are building about 50 miles south of McDonough. The customer service by Debbie, Brenda and Ajae was perfect. Each of them were so helpful in my decision process as I was there most of the morning. Ajae will do great at the new store opening soon, she was super knowledgeable of the store & the products within. I would gladly recommend this store & their design team to friends and family. I was also greeted right off by another gentlemen (I didn't get his name but he seemed to be in management) who also provided information about their Pro Desk & he literally went out to the parking lot to find me a buggy. Thanks everybody - it was refreshing to be surrounded by such nice and helpful staff! ~ Kirstin P.
