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December 2022 by Rebecca Terry
I made an appointment for 9am with Dineesha. I showed up at 9 and Dineesha said she was triple booked. She already had a client seated and another one coming at 9 also. She asked me to come back at 3. I said that was no problem and came back at 2:45. At 2:45, I was asked to shop around the store and come back in 30 minutes. When I came back in 30 minutes, I was told they would get me started shortly. Around 15 minutes later, I was told 30 more minutes. At 4:27, I finally left. I feel like I was very patient and very accommodating. Absolutely the worst customer service I have ever received. I specifically came here because they were open and available to do color on Sundays. Never again.Service: Balayage
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November 2022 by Alisha Stanley
JCPenney Salon is amazing and kept super clean and tidy. Karen did an amazing job on my hair and was very knowledgeable on hair care! Can’t compliment her enough you just have to experience her service . I got my hair colored , deep conditioned, trimmed and curled ! Recommend my friend , she got her service and loved Karen as well. Book , book , book!!!!!
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November 2022 by Amy Jones
Marianna is amazing! I've visited several salons in the McDonough area over the years and she does the best job on my color/highlights. I will never go anywhere else again.Service: Hairstyling
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November 2022 by Lyndy Broder
Fabulous color, friendly and efficient
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November 2021 by Cassidy Gulley
Stay so far from this please I went there to get my hair done for homecoming cause it was the only place available last minute I went to my appointment I was told to wait 10 more minutes and come back 10 minutes later told to wait an extra 5 minutes after waiting I finally I got to sit down I showed the lady what I wanted after she got done my hair looked like a disaster it was just a bunch of braids pilled upon each other then she curled my hair then proceeded to burn my ears with her curling iron worst experience EVER
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December 2020 by michael reese
My experience at this salon has been great! Page has been my stylist of choice for many years. She also takes care of my wife and daughters hair as well. She takes a lot of pride in her work and makes my daughter feel very special during her haircuts. She is worth the wait.
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September 2020 by Vicki Miyazato
The manager of the salon was rude. I do want to say though that the stylists in this store is great! The manager (Christy) could learn customer service from her stylists.
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December 2019 by Johnny Jake Dawson
Great personal !!!!!!!!!!!
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August 2018 by Ms B.
I've been meaning to post my experience at JCPENNEY Hair salon, which happened around the first of June.. I let stylist DEBORAH [aka de-bo-rah as she pronounces it] put a perm on my hair.. she really DESTROYED my hair.. I noticed she was unpleasant in the beginning, I didn't think she would carry that attitude towards my hair...she proceeds to do my hair, I asked about the rinse colors they carried, she became more distasteful, as if I was bothering her... at this point she had the chemical on my hair and needless to say I was scared to say anything further for fear of what she could and did do to my hair...no client should feel like that... after looking at my hair I knew I would never return there... if she didn't want to do my hair or if she didn't want to be there, then she should not be doing peoples hair under no circumstances.. she is a horrible lady with a horrible attitude... 'Hair Update ' breakage and thinned... if I could give a minus zero star I would...
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March 2018 by Kyra Watkin
Wouldn't know, they stood me up. I made an appointment online with Doreen. I showed up and she said she could not do my hair...she had clients who she was still working on and didn't try to reschedule or anything. I get completely dismissed. I wish she would have called before I made plans and ruined my afternoon. I have been there before and Deborah and Kayla do great hair, I will just call and book with them if I ever go back. I do not plan to ever go back right now.
