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December 2023 by Iesha Jester-Booker
The manager Manuela is very rude and unprofessional. Demitry was assisting me with selecting cologne for a Christmas gift. She walked up interrupted our conversation and told him he needs to clean up. She didn’t speak or say excuse rudely interrupted our conversation. I advise her that I wanted him to assist me. She rudely stated he has to clean up. I’ll spray. I advised her it’s more to just spraying and let me smell. I asked again can he continue helping me. She said no. I told her that wasn’t going to purchase cologne. She said ok and walked off. The line was extremely long up front, therefore Demitry was done cleaning before I got to the register. I went back over and he assisted me. He was very apologetic. I told him it wasn’t his fault. I’m shop at the location frequently and I’ve never had any issues. Manuela is rude and doesn’t need to be in management role. She doesn’t respect her employees or customers.
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December 2023 by Bryant Hodges
We have never experienced such a rude person at the jewlery counter. (When she finally showed up). So rude we immediately walked out the store, went to TJmax next door and had a much nicer experience by the employees. Terrible holiday shopping experience.
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December 2023 by Vonna Walls
Tia was beyond helpful so nice and educated me on makeup Jelerwy and fragrances!! I will return just to shop with Tia she is a total vibe. I love her!
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December 2023 by Lisa W
Horrible!!! The 1st time I called, I told Dmitry I was looking for a travel spray for Gucci Flora, and he told me they had it just to drive 30 mins and they didn't have it. Now I'm calling, and every option is invalid and not allowing you to speak with anyone. A customer should not have to drive to a location just to find out if something is in stock at a store like this.
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November 2023 by Felicia Reign
I visited this location because the tipsy baker was hosting a pop up shop. Let me tell you, her liquor-infused cakes in a jar are absolutely delectable! She had a wide range of flavors to choose from, and it was hard for me to pick just one. Ultimately, I went with banana pudding, red velvet, dulce de leche, and strawberry rum. They were all so incredibly tasty! It's truly amazing that Macy's provides this platform for entrepreneurs.
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November 2023 by Tara Lewis
Great customer service! Had a issue with a item I purchased and thought it had been worn and Mia and miss Terry made my mine at ease and kindly exchanged everything with no problem.. Come to find out the other boot was the same and was no issue with first pair.. Thanks again Mia and Miss Terry for putting my mine at ease.. keep up the good customer service
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November 2023 by Tamika Miller
Let me tell you, this place has some horrible LIARS working here. I bought a designer bag about 2wks ago, went to return IT, I was told not by one BUT two store managers DANA AND MANUELA that I could not return the bag,because they could not authentic IT. Sock I ask what does that mean, was told anyone could have put that tag on there. Now mind you I never even took the tags off this bag, BUT yet again said this was a no return item. I ask but the case did not show no returns nor did my receipt. The bag got RETURNED went to another Macy's the next ( Today) THESE TWO MANAGERS something else smh
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September 2023 by Tiffany Meadows
I love this store! The staff has ALWAYS been super friendly and professional! It is always clean and the staff has always gone above and beyond to help. I always feel welcome
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September 2023 by Veronica Tomlinson
I didn't like this Macy's store it's not the same, I did buy something that I liked but I was just supportive I prefer the bigger better store it has more better variety of things.
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September 2023 by Larissa Smith
I went to this McDonough store to replace some perfumes on Sunday.There was a representative that was extremely rude . While rushing me to make up my mind, she preceded to put all individually wrapped items out of my reach. What made matters worse, I took the time to complain to the manager and all I can hear is I willmake the sale, in spite of me mentioning I will drive to the MOG where I am sure that I will be respected as a customer.
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September 2023 by Tiffany Smith
Aaliyah did an Awesome job today!! She is definitely an asset to the company. She gave exemplary customer service and "up sold" on a perfume purchase.
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August 2023 by Queen Imani
Tia at the Mac and urban decay counter gave me an excellent experience today. I'll definitely be coming back to shop again. Thank you for your kindness and expertise. I was able to get my mother a gift and me a little something too ?
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August 2023 by Adrienne “Leesha” Lowe
This store has clothing, perfumes, and other fine fashion items.
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July 2023 by thisiskia
Good guy in fragrance department, helped me with wife ?. Very knowledgeable guy thanks!
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June 2023 by Lana J
Great place to return the things you bought online. Unfortunately, I have been here 6 or 7 times and I have always walked out empty handed. Not a lot of inventory. I wear MAC makeup and they never have anything in stock. I have to order online or drive to another Macys. Nothing for petite women. The perfume is next to the only cash registers and I am severely allergic to perfume. It is a struggle to wait in line at the cashier.