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January 2024 by Kwame Strickland
I came here to get my check engine light looked at. When I got there I explained to the lady that I have been working on this car and I can't find any problem myself to get this fixed. My last option was to get a smoke test done to see if I had a vacuum leak. My codes where p0171 and p0174. I explained to her it can not be my mass air flow and Cat but I could be wrong. Could you check and also do a smoke test. Lady calls me later to tell me after checking the car you need a new mass air flow and cat. It was gonna be 2k+ I said did you do the smoke test. She said no because of the code that came up it was not necessary. Ok what ever I paid there $120 diagnostic fee and decided to get a second opinion. I go to another person tell them the same thing and they actually do the smoke test. Come to find out I do have a vacuum leak and that is the cause of my codes. Do not trust them. Now I'm out $120 because they couldn't do 1 simple thing to help me yet they would have charged me for a mass air flow sensor a cat and a new hose once they realized it wasn't my sensor or cat.
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December 2023 by Patricia Channel
Very disappointed with the service at this McDonough location. I now understand why their Yelp rating is low. I took it there to fix the purge valve and hour and half later the check engine light came back on. I don’t think they ever fixed it. They were unwilling to take responsibility for it because they did not do the diagnostic. I was never offered a diagnostic. I took it to the Precision tune in Austell, they did the diagnostic and the purge valve was still the issue. They replaced it with a new purge valve and gave me excellent service. Go to Austell!!
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October 2023 by Robert Moon
Steer clear. I brought my 09 Honda pilot to this location for years and This last time the tech left the screw for my oil reservoir off and all the oil leaked out. As a result, my transmission blew and left me stranded on the highway. I reached out to them and was told that I needed to speak to the manager Chad who was out of town. I contacted corporate and have been ignored since. Definitely seeking some sort of fix for my issue.
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October 2023 by Gloria Flanagan
We had several issues with the car that they happily fixed and corrected for us. Front Lights replacement, acd oil change as well as cabin and air filters replaced. Thank you for assisting with the air healthcare for my grandchildren because of the air filter. If you are in need of car service at a reasonable cost with quality services. Go to Precision Tune in McDonough , Ha
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October 2023 by Michele Hall
You are going to CONTINUE to loose customers as long as Meagan is behind your counter!!!! I agree with everything" PdCi1023" posted on here!!!.......Today was my second encounter with Meagan and also my LAST!!! Chad has always been why I visited this location, but not anymore.I was the first and only person there before the store opened in order to get in and out. i came in exactly @ 8, around 8:15 a car already in the parking lot was pulled in before mine, so I thought I would ask now when/how long will it take for my car. Meagan proceeded to carry a conversation with me from the back office where I couldn't see her. She told me the person they would be working on my car hadn't gotten there yet, but he should be pulling up in min....ok, "when he gets here how long should it take?" She told me that she wouldn't know until he got here/there....I asked her then could she come to the front where we could talk face to face. She informed me at that time she was sending an email and she couldn't come out until she was finished.....When she came out I told her that she should have told me that the tech was out....She told me" I didn't know he wasn't here."..............You are the POC and you don't know one of your workers aren't there?!! Not to mention, it was only her and another person there! Wouldn't that be the FIRST THING you do before scheduling is to find out who is/was working?!! Now she starts throwing out any excuse that might stick. i.e. "I opened up a little earlier and I didn't have time to check. "I was too busy wiping down the front office." " I didn't know who was here.".......ENOUGH!!! When were you going to own up to your mistake and try to correct it!! The one gentleman that worked on the vehicles HE tried real hard to make things right, but Meagan had done TOO Much DAMAGE!!! I asked for my keys and was ready to leave! Not once did she apologize or tried to make things right!
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September 2023 by Danielle M.
a simple oil change took entirely too long. the girl who works the front desk is rude as hell. this is my first time here and I will never come back
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September 2023 by Diamond Raye
Been getting service here for a while today will be my last time came in July to get my tires rotated and the guy missed placed the key for my tires so it took over an hour because he had to find the key so I spoke to the manager and he didn’t care about the situation he only made excuses for it no type of customer value here my time isn’t valuable to them bad customer service skills
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August 2023 by Porsha McCants-Hose
I came here because my car was jerking, the guy did a test drive with me and told me he would check under the hood. He said he found my issue! I was so relieved, I paid for the issue they said and when I left literally within hours I was having the same issue. Took my car back and they basically told me to go somewhere else that could help me because they fixed what they thought was the problem. $600 down the drain. I would never come here again, and I have already told all of my friends/family to spread the wordService: General repairs & maintenance
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August 2023 by Reginald Sutton
Don't not take your car to this place. They will take your money. I took my car there to get my wheel bearing done and they charged me $775 only for my wheel bearing to continue roaring and they tried to say it's my half shaft. I took and got my half shaft fixed(which wasn't the problem) so I wasted $400 on a half shaft. Now their saying for me to buy some new tires and it might be my rear wheel bearing. I will never recommend or take me or my wife car to them ever again. DON'T WASTE YOUR MONEY
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August 2023 by Aimee Hardigree
Went in for an oil change, the price was good & the service was excellent. The staff is very friendly & helpful. Will absolutely be going back for all my car needs.
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August 2023 by Brittany Edge
Great job! Thanks a bunch Chad. The service was quick and professional! I was glad to see that my check engine light issue was finally resolved.
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July 2023 by Jacob Barnhouse
Brought my car in to have the A/C system diagnosed. It was a little expensive, but it included suction and replacement of up to a pound of freon so I didn't think much of it. They told me the component that was damaged so I elected to have them suction out the A/C lines, repair that component myself, and have them replace up to a pound of freon when I returned since that was included in the price I already paid for. Upon returning to pick up my car after the freon was put back in, I was charged the full price for freon recharge despite explaining to the manager that we already paid for the amount of freon used to recharge. They were able to see the receipt of my initial payment. Despite this, the manager proceeded to explain to me his concerns about the cost of freon and attempted to tell me that receiving the pound of freon that I already paid for was contingent on me doing the repairs at their shop....even though I paid for it. To make it worse, I confirmed with them the morning I dropped it off that I would only be obligated to pay for freon that went over the pound which was already paid for, to which their response was "yes". I don't ever leave bad reviews, I'm not one of those miserable people, but this was just plainly wrong. Hoping I can get in touch with the owner.
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July 2023 by Jacob B.
Brought my car in to have the A/C system diagnosed. It was a little expensive, but it included suction and replacement of up to a pound of freon so I didn't think much of it. They told me the component that was damaged so I elected to have them suction out the A/C lines, repair that component myself, and have them replace up to a pound of freon when I returned since that was included in the price I already paid for. Upon returning to pick up my car after the freon was put back in, I was charged the full price for freon recharge despite explaining to the manager that we already paid for the amount of freon used to recharge. They were able to see the receipt of my initial payment. Despite this, the manager proceeded to explain to me his concerns about the cost of freon and attempted to tell me that receiving the pound of freon that I already paid for was contingent on me doing the repairs at their shop....even though I paid for it. To make it worse, I confirmed with them the morning I dropped it off that I would only be obligated to pay for freon that went over the pound which was already paid for, to which their response was "yes". I don't ever leave bad reviews, I'm not one of those miserable people, but this was just plainly wrong. Hoping I can get in touch with the owner.
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June 2023 by Secrets CEO
I paid for an oil change 5/26/23. Half way home the sensor, Service Soon B1, came on. I live an hour away & they were closed. Tuesday, the 30th (Monday was Memorial Day). Spoke with Megan (VERY VERY VERY RUDE & UNPROFESSIONAL). I explained my concern, she replied, "B1 means tire rotation." After no resolution I asked for the mgr only to be told, "he's not here but I'll have him to call you." I asked his name she told me Chad. From May 39th to today, Chad has NOT contacted me! Monday of this week I noticed oil in my driveway. I took my car to a mechanic today to be told the bolt was not tightened (loose) & my car had lost a little over a quart of oil. I immediately called & Megan answered. I advised Chad NEVER called and she replied, "I gave him the message." After no resolution I asked to speak to the mgr & she said he was not in. At this point, I'm upset even more. Megan decided to hang up in my face & did not answer the 6 calls made from my cell. I called from the business line I was at Megan answered. I stated, " you hung up in my face & screened/ignored my calls." She replied, "I did not hang up in your face. I was talking to my boss & I don't have to talk to you if you're yelling at me." and proceeded to hang up AGAIN! I called their corporate office & waiting for a call. I'm definitely contacting the BBB! RUDE & UNPROFESSIONAL AT ITS BEST! Chad still has NOT contacted me.
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June 2023 by Christine Renois
Got an oil change, and they leave your car FILTHY. My light colored car interior has several black stains all over. It never made sense how they touch so much when they only need to be in the car to drive it in and out.
