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February 2024 by Markivious Clemmons
Due to some unforeseen circumstances, I had to visit the store due to technical issues with my mobile device. I could not be more pleased with the service that was provided by Q. He was one of the most professional, knowledgeable, and friendly experts that I have had the pleasure of working with. The store was closing soon, and Q still provided outstanding customer service and ensured everything was completed accurately. He was also exceptionally proficient and accommodating throughout the visit. If you are ever at this location, Q is the person to see!
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February 2024 by Dee Wynn
Very Fast and efficient customer service!
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January 2024 by Cheryl washington
Help me with my new phone. Thanks you!
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January 2024 by Daniel Aynalem
Had a great experience at this location today. JZ was professional and knowledgeable, recommend seeing her for any of your cellular needs!
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January 2024 by Makus77 M.
I stopped in T-mobile located @ 2019 Jonesboro Rd, McDonough, GA 30253 to get an Iphone 14. My old phone was a samsung galaxy note 8 and the motherboard in it went out. They were extremely helpful and assisted me with the whole process. I got the phone activated without any problems and they were attentive to my inquiries. I believe the staff here is close and I sensed comradery between the associates. My experience here was great!
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December 2023 by Marisol Ruvalcaba
Very bad customer service old woman with dread locks was so rude didn’t want to help.
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December 2023 by Nicole 091
I’ve gotten my last 2 phones from here, the wait time is a little long but the customer service has been good
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December 2023 by Candy L
The most unfortunate and unprofessional experience. I have been a T-Mobile customer for 15 years and have never been met with such rude, dismissive, & disrespectful ‘service’…..after patiently waiting 40 minutes for a screen protector I was told I had to let them apply it to my screen which was inaccurate. Just all around wrong, mean, and like nothing I’ve ever experienced with this company. McDonough’s Thursday evening staff needs serious customer service training and product policy support. Sending love to the hearts of them all and wishing them the best as I would a sick friend. ? ??
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November 2023 by Antonio Boyd
Went to return trade in phone, they refused to take my phone. Called TMobile they said they would properly train employees to take phones for trade in.
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November 2023 by Brandon McCartney
They believe the customer is never right. They admit making a mistake but wants the customer to fix it themselves by calling customer service.Makes sense that I'm in the store because the customer service didn't have the required proof because the store never sent it!The corporate store needs to fix the mistake they made, for the customer without having an attitude about it.
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October 2023 by Harley Man
The best T-Mobile store ever. The Lindsay is a mobile expert there and she was awesome helping me get a new phone and my info transferred over. My phone didn't finish transferring over and she said if any issues to call the next business day and she would help. Its worth the drive for great service to getting a new phone. If any problems with your device or service you call or visit this store and it will get handled. 100%
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October 2023 by April J.
Worst customer service experience ever. I was told by the representative that I could call around and check to see if they had a phone available. So I'm guessing they don't have access to look up availabilities for phones or don't need any customers. I called the one 800 number to report the customer service rep which she was very unbothered and I went back into the location with my phone on speaker. The rep on the other line said that was rude exactly so disappointing. Been a customer with T-Mobile for at least five years never would have ever imagined I would receive this kind of customer service.
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September 2023 by Brikeyah Hammond
Instantly walked in and was greeted by JZ! Her customer service is top tier, not only did she help me but assisted with another customer at the same time, providing great service to both of us ! Thanks JZ
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August 2023 by Lizzy Rasheed
AMAZING customer service at this location! We had our very tired toddler who was screaming and everyone was so patient with her and even played with her while we were trying to figure out our new phones and plan. They’re all super sweet and very professional.
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July 2023 by Karen Katz
Very pleasant employees, very organized. One of the best in-store experiences I've had