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March 2024 by William Hart
This place sucks. I called twice and they hung up on me. Boycott this place. They take forever to answer the phone. I'm not happy about this place somebody needs to get fired.
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March 2024 by Stan Cooper
Helpful!
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December 2023 by Mary Simmons
I had a bad experience because of my race. The young white boy refused to acknowledge me when I walked in the store. I was the only customer there at that time and he was the only employee at the desk at that time. He looked at me, looked back down at the computer to continue what he was doing. I waited to see if he would acknowledge me but he never did. So I asked can I get some help.? Then he said in a minute. When he decided to help me I told him what I wanted, by that time another young Hispanic guy came out and got the part I asked for so I know he heard me from where he was in the back. Then I asked the first guy if he could put it on for me, he replied we don't go out to help with things like that. When I told him I'll go to another place that would help, before I buy the part from them, they decided to attempt to help. This is the first time I've ever had a problem with this O'Reilly's auto parts store. Some Young peoples are so lazy they want a pay check but they don't want to have to work for it. They'll only do as little as possible for it.
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June 2023 by Vaquero Holliday
Ordered a part from them, they claim to have lost the part and had no record of purchase
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June 2023 by Joe and Son Construction INC.
As every O'Reilly I been very helpful.
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June 2023 by Reverend Thomas
Usually, my experience with OReilly’s is always 5 stars or better. It concerns me that a member of the O’Reilly management team would be so cruel, rude, and disrespectful. The leader of the store, Ms. Jai, was surprisingly impatient, extreme, and prejudgmental towards me and my mother.We visited the store after experiencing a problem with a part originally procured as an online store pickup.Certain that there was a record of purchase on my account, I provided identifying information but she didn’t query appropriately. After two attempts, she completely lost it and became combative, argumentative, and belligerent towards me.As this review is also associated with the prior comments, here is why there is a second review:After driving another 30 minutes to a different location, the professionals at the other store identified the order and availability of the part in less than a minute. One problem: they didn’t have the part on hand. Instead, the identified Jai’s store as having the part.They called the store to let them know that they transferred the purchase exchange to Jai’s store and notified the manager that I was on my way to pick it up. They provided my name and I’m sure she knew exactly who it was. Unfortunately, by the time we made it back to the store (fuel is expensive!) it was 3 minutes past closing. The employees were leaving just as we drove up.It was an emergency need. Much time was wasted. There was no respect shared through Jai’s leadership. And, she projected herself upon the other employee in the store, almost as though she felt powerful enough to reassure that if the matter were reported with a complaint, she would never be held accountable.This is how I feel: I spend A LOT of money at O’Reilly’s. When I spend my money wherever I spend my money, I expect to be treated with the same courtesy and respect as every human being, nothing more but certainly nothing less. If the attitude reflects the culture of the senior management team, I will need to rethink my priorities for sourcing of parts and referrals, but I don’t think it’s upper management. I feel that this was a one-bad-apple in the bunch situation.When I told Jai I was going to report the incident, she replied, “Go ahead! My name is Jai and I will tell them what I did!” I have worked in service for a long time, professionally and as a volunteer. If I had treated anyone the way she did, I would have been rebukes, corrected, and subjected to opportunity loss. It is shameful to see people mistreated by others. I did nothing to provoke her, nor was I rude to her. She intentionally made things difficult and displayed a low level of emotional quotient in handling the situation.Metter can do much better.
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June 2023 by Mitzi Kemp
Friendly employees. Great customer service
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June 2023 by Ashley Morgan
Miss the old manager he was a great person.
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May 2023 by Reverend T.
The manager, Jai, was very rude to me (and my elder mother) who waited for me to handle the parts exchange. She became belligerent, displayed a low emotional quotient in her professional demeanor, and attempted to use intimidation because she falsely assumed based on my appearance that I was trying to get something for nothing.It's 2023, not 1823. Metter GA is better than that. Shouldn't Metter's retailers also be better as well?
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February 2023 by Lisa Healan
Some hires are not very knowledgeable. Have been given wrong parts
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February 2023 by Kelly Jackson
Always helpful and friendly. Even if a part wasn't bought there, they are willing to test & troubleshoot it with you
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January 2023 by Anita Vonwaldnet
Needed to change golf cart battery. Had no clue what I was doing. Very helpful, thankful.
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January 2023 by chris starr
Grabbing a few things for the truck good service
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October 2022 by Deyanira Cruz
Guys ask for RJ he is the best he help me out a battery on and was very patient with me thank you he has been great every time I go in he is always nice and respectful !!!
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July 2022 by Cathy McCarty
Always fast and knowledgeable workers. Can't beat the prices or selection either.
