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March 2024 by Ginger King
We have used Bi-City multiple times over the years and sadly, twice in the past two months. Lance returned calls and kept me updated on the status of my beloved pets. All interactions were professional and compassionate. I highly recommend Bi-City for anyone considering pet cremation.
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March 2024 by Hannah Holcombe
Bi-City Pet Cremation is an absolute gem in Midland, Georgia. Our experience with them during the loss of our beloved boxer, Lola, was beyond exceptional.The team at Bi-City Pet went above and beyond what we could have ever expected. They showed immense compassion and support during such a difficult time. Not only did they accommodate our after-hours drop-off, staying late to ensure Lola was taken care of, but they also continually checked in on us and prayed for our family throughout the process.Their dedication and empathy didn't stop there. When they learned of our delay to make an extra trip to Midland to collect Lola's remains, they took it upon themselves to offer to deliver her to us. This act of kindness meant the world to us and truly showcased their commitment to their clients.In such a heartbreaking time, Bi-City Pet Cremation provided comfort, support, and exemplary service. We are forever grateful for their kindness and professionalism during our time of need.Thank you, Bi-City Pet, for going above and beyond for our family and for treating Lola with the utmost respect and care.Mr. and Mrs. Adam HolcombePine Mountain, Georgia
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March 2024 by Harris County Local
Very poor customer service, does not return phone calls. Always has an excuse as to Wally Lance is not in the office. He ask you to text, never responds. No one calls to tell you your pet is ready, three plus weeks later. Cremation obtained and of course name plate is not as discussed, also provided written text of what name plate is to read. Not a company I suggest using for your loving pet.
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March 2024 by Alayne Gamache
Lance and the team at Bi-City were so compassionate and caring with the loss of our pet. I highly recommend them!
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March 2024 by frank sheppard
I highly recommend Lance and Bi-City Pet. We have been customers for many years and their customer service is exceptional. At such a difficult time, it is such a comfort to have all the matters that go with losing a pet taken care of. Thanks, Lance!
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December 2023 by Chanda Mullican
Our Sweet Magnolia (Maggie) passed away during the early hours of Thanksgiving, we took a chance by calling Bi-City Pet Cremation and the quick response was INCREDIBLE. Even though it was a holiday we were able to quickly get Maggie taken care of. The entire experience was amazing. I highly recommend reaching out to Bi-City if you are in need of compassionate caring people to help you with allowing your pet to rest in peace.
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December 2023 by Casey Poncini
We lost our 12 year old dog, Ruger, to cancer at the beginning of November. Our vet at Double Churches Animal Clinic recommended Bi-City to me and I'm really glad I took their advice. Lance was incredibly kind and patient with me as we discussed the process of Ruger's cremation. They were also fast and efficient in making a very difficult situation less stress for our family. I would recommend Bi-City to anyone who has to cremate a beloved pet.
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November 2023 by Ally Holt
I definitely recommend Bi-City Pet Cremation Services for your pet. And also for you b/c of the care and kindness Lance gives to you in your time of loss. I know my doggy was in good hands as soon as I talked to Lance on the phone. Great service.
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November 2023 by Steve Hickman
Connie At BiCity Cremation was so caring and compassionate for our loss and did an excellent job for us with MaxPaw prints and Nose prints on paper& Paw prints in plaster
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November 2023 by Selena Kirkland
I really appreciate the services of this place they are very understanding about your beloved family pet or your fur baby.I would like the world to know this place they are very reliable to helping you in your hour of sadness ,I really and truly recommend Bi City Pet Cremation Services. They helped me and my husband's first pet when he lost her and very sadly I'm now losing mine thank you so much Bi City Pet cremation services.
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November 2023 by Janet Magerus
Lance and his team are caring, kind, and understanding. Lance is professional but also treats you like family. I have used them for 3 of my fur babies. I will never go to anyone else.
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October 2023 by Georgia Rackley
We love Lance and his family at Bi-City! They have took care of my 2 pups that have passed! I recommend them to all! Very affordable, very helpful and understanding! 10/10!
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September 2023 by Cathy Coverdale
I want to say a big Thank you to Lance and his family for being the kindest and loving people. They know how heartbreaking it is to lose your fur baby and from the day after we lost of Gunner they were there making sure that everything was done to our request. It is truly a blessing that we have people like them to help us to be able to bring our fur baby home.
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August 2023 by Merricat Alexander
When I say I have never had a company be more compassionate over losing a pet and doing everything they could to help me, especially when I had two dogs pass so close together.I cannot recommend this company enough. They were so kind and considerate. I will never ever use another company again.
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July 2023 by Janice Nixon
I have used Bi City Pet Cremation Services for 5 of my furbabies and they have always been so caring and compassionate. I lost my furbaby Jonah last week and, as usual, they took great care of her and returned her to me within a few days. I highly recommend Bi City Pet Cremation Services and will continue to use them again in the future. Thank you Bi-City!!
