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December 2023 by Louis E. Lattrell
Tech had great attitude, extensive knowledge of his job.He was very efficient but answered my questions fully and in a timely fashion
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December 2023 by Frank Muhammad
Finally a knowledgeable, caring, and professional service person actually came to my house and made and repaired our issues. Thank you Supervisor Ms. Rose Mary for her assistance and easing the anxiety that was building the last 3 months of calling several times weekly with the same issue. Two persons that showed that they really care to assist to resolve interrupted services.
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December 2023 by Stephanie Langston
Jaye told us what could and could not be done that he was missing extenders and he would be back at a certain time tomorrow morning. Also when they would fix the conduit in our yard. He worked to get the router in the right spot in our house
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December 2023 by williebell glenn
The technician did a good job he was prompt came as scheduled. It didn't take longService came right onThank you
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December 2023 by Michael Harris
It was awesome these guys come out and and did a fantastic job troubleshooting everything that had to have done and they was got me internet up very quickly thank you guys
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December 2023 by Dana Myers
Dylan was very Pleasant, knowledgeable, kind and patient. He worked diligently and quickly to be sure our whole home was connected. Your company is blessed to have such a wonderful and dedicated technician on your team.
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December 2023 by Kay Putnal
Excellent response and service!Matthew was Extremely professional and fixed my problem then checked to make sure everything was working as it should. He was very pleasant and courteous. Great Experience!
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December 2023 by Javier Jones
The technician Allen was very knowledgable and personable. Also, he was so good at his job that he was very quick and I didn't even feel rushed we need more Allens!!! BTW Fiber is lightyears faster than copper.
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December 2023 by D Stripling
technician was amazing and somehow the issues were corrected when he arrived. he was very patient and his priority was making sure everything was working before he left.
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December 2023 by Rufus Powell
Great communication with Jaye. Easy installation. He made a seamless conversion from previous provider.
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December 2023 by Rick Henry
Trevor from Kinetic is a true star technician! From the moment he arrived, he was friendly, professional, and knowledgeable. He quickly assessed my internet issue and explained the problem in a clear and concise way. He was patient with my questions and took the time to ensure I understood everything.Trevor's work ethic is fantastic. He worked diligently to resolve my internet issue and went above and beyond to ensure everything was working perfectly. He didn't just fix the immediate problem; he also checked my entire system and made sure everything was optimized for performance.Trevor is a genuine asset to Kinetic Internet Service. He is not only a skilled technician but also an excellent communicator. He is personable and friendly, and he makes sure his customers are satisfied. I would highly recommend Trevor to anyone who needs internet service or technical support.We are very fortunate to live in an area that he services
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December 2023 by connie davis
My technician Tyler was very polite and knowledgeable. He told me if I have any more questions or problems to call or text him on the number he called me from. Very pleased ??.
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December 2023 by Richard Smith
Brandon the tech that showed up was knowledgeable about the problem and how to fix it. He had my internet back and going within 30 minutes. Very satisfied with the service he provided.
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December 2023 by Catreece Fritts
We were very happy with the installation process. Mario arrived on time and completed the job quicker than expected. He explained everything really well and made sure we understood how to log in. He was very professional and had a great personality.
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December 2023 by Denise Dickens
I’m very happy with the customer service I received from Kenetic. They were extremely cordial. They were very kind and respectful of my home. Including not letting the cat run out the door. L O L I signed up with a free program called pulse because of my age. And kinetic is kind enough to provide service to older people in the community. It is greatly appreciated. Thank you.I also appreciate the fact that from the phone call to actual of service only took five days.
