Kohl's offers a rewarding shopping experience for customers with a focus on savings, convenience, and quality. The store provides regular sales and Kohl's Cash, helping shoppers save money on their favorite brands in fashion, footwear, beauty products by Sephora, and home decor—all fitting various personalities and budgets. Customers appreciate the clean and organized environment, along with hassle-free shopping options like free store pickup and online or mobile app shopping. The staff are often described as welcoming, professional, and helpful, making the experience enjoyable. Many reviews highlight the exceptional customer service, with employees going above and beyond to assist, find items, or solve issues. Notable employees are recognized for their kindness, personality, and dedication, which enhances the overall shopping experience. Kohl's emphasizes community involvement through Kohl's Cares, donating time, talent, and funds to make communities happier and healthier. The store fosters an environment of inclusion and belonging, where both associates and customers can be their authentic selves. Overall, Kohl's is considered a best-in-class retail destination that combines savings, friendly service, and a wide selection of products to meet various needs.
