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May 2024 by Luke Morrell
Justin was extremely helpful found what I needed and got me out the door in no time
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December 2023 by Janie Churchey
One of the few places with great customer service these days. I showed up 30 mins before closing with a dead battery. It’s the night before Thanksgiving and I have travel plans tomorrow. I was expecting to get turned away because it’s so close to closing, or at least get a rude employee angry about not being off work yet. I was SHOCKED to find neither situation. The employees helped me immediately, knew exactly what to do, checked and replaced my battery in less than 15-20 mins, made sure all locks and windows were working before I left, and wished me a Happy Thanksgiving. I haven’t seen this kind of customer service since COVID started. I forgot what it was like. I’m so impressed I decided to write a review about my excellent experience. This is rare these days.
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December 2023 by Erica MK
I gave two stars because the facility is nice and the salesman was too. Very informative about the app and point system. HOWEVER the part was wrong! When people come in they’re most likely in distress and depend on you guys and hope that the part is right. Do better with that.
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December 2023 by John Simmons
I would rather go to a junk yard in the middle of the desert than go to the advance in Monroe for anything at all. If they were the only parts store in the world, I would rather go by a new car than order a part here. The general manager is the absolute worst person in the world for the responsibility that she has. She is the most rude, most unpleasant, and unprofessional person I have ever dealt with, period.
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November 2023 by Jan Church
One of the few places with great customer service these days. I showed up 30 mins before closing with a dead battery. It’s the night before Thanksgiving and I have travel plans tomorrow. I was expecting to get turned away because it’s so close to closing, or at least get a rude employee angry about not being off work yet. I was SHOCKED to find neither situation. The employees helped me immediately, knew exactly what to do, checked and replaced my battery in less than 15-20 mins, made sure all locks and windows were working before I left, and wished me a Happy Thanksgiving. I haven’t seen this kind of customer service since COVID started. I forgot what it was like. I’m so impressed I decided to write a review about my excellent experience. This is rare these days.
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November 2023 by Montanna McGinnis
Brandon was so helpful when it came to getting me a battery installed! Never once got irritated that he was having to help! I will back for anything I need for my car!!
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October 2023 by Chad MaGwire
Brandon was very helpful, had a great attitude, and made my experience enjoyable.
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October 2023 by Steven Durocher
Excellent customer service. Polite. Friendly.
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October 2023 by Wesley Brooks
Great service!
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October 2023 by Paul Squires
Great service
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October 2023 by Jennifer Whatley
Michelle and Tony was a wonderful help when it came to me returning and purchasing. They never got irritated even though customers were coming in. Thank you so much!!!
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October 2023 by Stephanie Askew
Justin was absolutely amazing in helping me today! He was quick, efficient and very helpful!
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September 2023 by Lisa Bennett
They are the best! Such friendly employees, also very helpful! Definitely make us feel at home! Love em!
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September 2023 by SamRob15
Fast easy , good customer service
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September 2023 by Amanda McMillan
Always helpful and polite.
