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June 2024 by Lulu
I made a purchase with a salesman over the phone. Unfortunately I was unable to go to Georgia from New Jersey to pick out equipment. I need it. I didn’t want to chair that the haircut stuck in the seat and he suggested exactly 2 that did just that. It is very difficult to clean out. The hair is actually pretty gross because how deep the pockets are on both sides. Also, one of the chairs was supposed to be a shampoo chair that reclines, which turned out to be a styling chair to they sent me a very awkward, curved shape, shampoo chair, which is extremely uncomfortable and not at all practical, especially if you have children or petite people, it’s impossible to put a child booster chair or booster seat for young people to get shampooed I have been waiting on a replacement for months now. I’ve spent enough money at this company that I feel like they have taken advantage, especially with the return policy. There is a place here in New Jersey that drops off their furniture. At least they could do a pay the same respect and have somebody pick up this furniture and refund me the money so I can get the proper seats. Do not get the curved shampoo chair. It is not practical it is very uncomfortable. It’s comfortable for the first couple of minutes but if you’re doing color or if you have shorter people or children in the chair, it’s not gonna work out. Also, the big size chairs that look so beautiful. They capture a lot of hair. Stick to a very simple chair.
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June 2024 by Abbie Lawrence
Our salon absolutely loves Minerva!I was able to be assisted by Amber on our last order and she was extremely helpful & never annoyed no matter how many times I called to check on our level loyalty vouchers! HahaWe’ve had nothing but great experiences with them!
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June 2024 by Sebastien Barjon
I have been purchasing my barber chairs from Minerva Beauty for the past 8 years and have acquired over 14 chairs during this time. Their customer service is impeccable, and Alissa is just the best. The chairs are sturdy and long-lasting. Highly recommend Minerva Beauty for all your barber chair needs. @FreshUpBarber
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June 2024 by Jody Stowe
Minerva is wonderful, their sales representative Amber is great!! I sent my assistant there to pick up some things and she didn’t know where to go but they are always so helpful! I always get my salon equipment from here and it holds up really nice!
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June 2024 by Brittini Brenes
Marie and Lila have been two of the most helpful representatives I’ve encountered in my salon renovation journey! They went above and beyond to accommodate my schedule, taking the time to thoroughly explain my options for shipping and arrivals. Marie guided me through the ordering process with clarity, ensuring I could make the best decisions for my new salon’s comfort. Despite my inconvenient timing (I was on vacation when my orders were due), Marie and Lila stepped in to ensure I could take advantage of the Memorial Day sale. It was reassuring to know they had my best interests at heart throughout the entire process. Thank you so much, Marie and Lila!
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June 2024 by Alan Flummer
We purchased 5 chairs for our salon that get used very regularly. Unfortunately 2 of the chairs the pumps stopped functioning properly. Not expecting much since they are commercially used and a year old, I called and spoke with Aime in their warranty department. She was fantastic and is sending 2 new pumps out for us. They chairs are wonderful and the stylist love them, so I was really happy we could continue to use them. Thanks for your great service Amie and Minerva!
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June 2024 by Andre Janitzky
When I spoke with Amber in sales, she was super helpful and patient when I was ordering salon equipment. Furthermore, the order arrived much quicker than I anticipated. Thank you!There were a couple issues and everything was resolved within a day, thanks to Amie in customer service. Thank you!
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June 2024 by Bailey Elizabeth
Marie has been incredibly helpful every step of the way! Very knowledgeable about the products, and has worked on making sure my items will arrive by the time I need them. Always friendly and more than willing to answer my questions, or reach out to other departments on my behalf.Would highly recommend Minerva to any stylist looking for new salon items, hopefully you can work with Marie!
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June 2024 by Delaney Nosko
Marie was so nice and helpful with my order!
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June 2024 by Niko DeGregorio
Marie was absolutely fantastic! has been helping me for the last 2 months with a huge order and couldnt have gone smoother, appreciate her!!
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June 2024 by Greg Hooks
Always a pleasure dealing with the folks at Minerva!! Angie in the Sales Department was been great to work with on our most recent order..
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June 2024 by Janette Celona
I recently had the experience of working with Emily from Customer service and She was so helpful and knowledgeable and so kind to my husband and myself. She is truly and asset to the Minerva Company. She was so helpful in helping to solve our problem and did it in a timely manner. I have bought furniture from Minerva Beauty recently as well as in the past and I have been very pleased. It is nice to know that there are still a few companies out there to who will continue their support to their customers like Minerva Beauty, unlike other competitors. Thanks again Emily for all your help. Janette
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June 2024 by Mackenzie Miller
My experience with Minerva has been wonderful! I had questions about a back ordered product and Macey went above and beyond to make sure that my ordered was fulfilled in time for my salon opening. I would recommend this company to anyone!!
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June 2024 by YOGAPHIX LLC
Emily provided great customer service for a product that was damaged during shipment. She was polite and efficient in resolving the matter. Highly recommend.
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June 2024 by Kristin Santos
I contacted Minerva to ask some questions about a stand behind shampoo system and I ended up on the phone with a sweet lady named Amber. She was super patient, answered all my questions, processed my order and the entire conversation with her seamless. She even followed up the next day to let me know that my order had made it to the warehouse. If you need any assistance, call and ask for Amber. She’s a JOY!!!
