Pep Boys Auto Service & Tire Center on West Spring St. is a reliable and convenient location for car, truck, and SUV needs. With over 100 years of experience, their expert mechanics and ASC-certified technicians provide a wide range of services, including auto repair, maintenance, oil changes, tire sales and services, brake repairs, battery replacements, inspections, towing, roadside assistance, and servicing hybrid and electric vehicles. Customers appreciate the quick, same-day service, especially when needing urgent help like tire repairs or replacements. Several reviews highlight how helpful and fast the staff are, with one customer mentioning how they bought four new tires at a great price and received quick installation. The team is described as friendly and accommodating, with one reviewer praising a staff member who went out of his way to ensure their car needs were met. However, some reviews mention issues with parking and wait times, particularly at the Monroe location, where customers had to wait or park in nearby lots. Service quality varies, with some customers satisfied with the care their vehicles received and others expressing disappointment in customer service, citing long wait times and unhelpful interactions. Overall, Pep Boys offers affordable prices and a range of services, making it a popular choice for vehicle maintenance and repairs.
They were very nice, had a few hiccups with my car but they took care of it and took care of me. Aside from taking a little longer then expected (car issue not theirs) everything was great.
July 2024
Customer service was excellent and the work they do is very professional and very timely..they are the best!!!
June 2024
Had a gouged tire on the way home to Covington. Stopped at pep boys for some help, ended up buying 4 brand new tires at a great price. They were so helpful in getting them installed fast so we could get back on the road. Glad we stopped here.
