Pep Boys Auto Service & Tire Center on West Spring St. is a reliable and convenient location for car, truck, and SUV needs. With over 100 years of experience, their expert mechanics and ASC-certified technicians provide a wide range of services, including auto repair, maintenance, oil changes, tire sales and services, brake repairs, battery replacements, inspections, towing, roadside assistance, and servicing hybrid and electric vehicles. Customers appreciate the quick, same-day service, especially when needing urgent help like tire repairs or replacements. Several reviews highlight how helpful and fast the staff are, with one customer mentioning how they bought four new tires at a great price and received quick installation. The team is described as friendly and accommodating, with one reviewer praising a staff member who went out of his way to ensure their car needs were met. However, some reviews mention issues with parking and wait times, particularly at the Monroe location, where customers had to wait or park in nearby lots. Service quality varies, with some customers satisfied with the care their vehicles received and others expressing disappointment in customer service, citing long wait times and unhelpful interactions. Overall, Pep Boys offers affordable prices and a range of services, making it a popular choice for vehicle maintenance and repairs.
This location is great! I took my recently purchased car in for a diagnostic, they located the problems got them fixed quickly. Chris was fantastic! Even though there was a hiccup in the solution, they worked hard to find the answer. Thanks again!
March 2026
The entire team at this location is the best of the best! Their customer service, professionalism, communication, sense of urgency and quality of work are top notch. Prices are reasonable as well. This was our 2nd time receiving A+ service. They are very capable of handling big jobs. Highly recommended!
March 2026
Lynn and his staff are proficient and always give excellent customer service.
