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December 2022 by Eric Pugh
Just went in to make a deposit. Was helped by the teller Patt Decker. Super rude lady. Definitely not standing in her line again.
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December 2022 by Kathy Wood
So Helpful & Friendly Family
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September 2022 by Kim Marlow
Force closed my accounts for no reason. Ladies at the branch speculated it was because I had too many Zelle transactions coming in and out. Guess I missed the part where you can only have so many zelle transactions. Ever have a financial institution make you feel like a criminal, because they have done a good job at making us feel that way. Just thankful they are not my main bank, they were just my local bank.
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July 2022 by Ms. Renee A. Jones
I love this bank. All the employees are very nice and helpful. A very trustful bank and they care about their customers.
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March 2022 by John Leverett
Did not help me when money stolen off my debit.All talk no action.John l
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May 2021 by Larry Walton
Just opened a checking accountE Z in and out
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January 2021 by Marcia Malone
Don't EVER try to make an ATM cash deposit on a Saturday afternoon. It's Monday, 8:30am I cannot access the funds to pay my bills. POOR ATM service
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September 2020 by Carizma Drakes
Great staff. Been coming to this location for years. Just wish the website would work better.
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April 2020 by Corey Bell
Increasingly dissatisfied. I’ve been with them since 2012, and up until really this last year I’ve been happy with them. They regularly have problems with the app or online banking going down for a day or two but this past week it was out from Monday afternoon to Thursday afternoon. Not only did we have problems getting on but my parents who have their business checking account with pinnacle also couldn’t get on. So we had to base our spending based on what we last saw on Monday and so when we were finally able to check our balance yesterday, I was expecting to see it in the red because our insurance came out but the only thing should’ve been the insurance(it takes an act of Congress to get our insurance company to change the date) . We should’ve been around 0 when the insurance came out, but there was an extra roughly $50 showing in the negative. The only thing we figured is something that got taken out last week posted this week after pending for a week. So because of that we got charged $120 in overdraft fees. I’m going to be calling later to see about getting some of that reversed. After all how can they rightfully charge someone overdraft fees when for the large majority of the week they haven’t been able to access their account and see what’s going on? But if not I will be switching banks shortly. I hope they wisen up soon, so many other banking options out there. Banks that don’t hold your money for 2 days before releasing it to you. Banks that don’t regularly have problems with their online banking. Pinnacle used to be great, now I’d put them in the same category as Bank of America.
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March 2020 by Nobody Special
Great service and very nice and kind people working here. The pinny teller live ATM is also great and helps out a lot.
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January 2020 by Tommy Conner
Very nicely staffed those ladies super nice and very professional a nice bank. I've had nothing but the best service
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January 2020 by Alisha Sanders
Pinnacle has been a great bank for me for years, and the people at this location are beyond AMAZING! Great customer service and friendly people.
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January 2019 by Ed Cooper
frendly people
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November 2018 by Joog Layde
I like this bank, nice people, and the teller hours are AMAZING.
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September 2018 by Jonathan Stough
Very nice ladies that made the experience fun and easy
