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October 2023 by Google user
Keisha Johnson was so very helpful. She was professional \\u0026 efficient in her role as manager. She resolved my issue \\u0026 did it with a smile. I will definitely return to this store in the future.
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August 2023 by M J
The Personnel at the Ashley Outlet , Morrow Ga are fabulous group! The team work, knowledge and business acumen was outstanding! I was taken care of from start to finish! They made me feel like a VIP! I will be back, because they have some great furniture pieces!Thank you,MJ
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August 2023 by Doris Atkinson
Excellent customer service! Patricia was professional, knowledgeable, energetic, fun, happy, warm spirited and so willing to work with us. She got the job done and I am happy! Great experience.
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August 2023 by Kasharia Horton (Coach Horton)
After searching all day for a new living room set , this store had everything I needed and more. The representative was patient and thorough with me. I truly enjoyed my experience here.
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August 2023 by Kandace Brown
UPDATE: The store manager did reach out to me directly about my issues and did try to make things right by waiving my delivery fee.Worst furniture store ever! I would give "0" stars if that was an option. The first associate I worked with had to go check for pricing of the full living room set. She told me she would be right back. After 15 minutes she still hadn't come back so another associate had to help me.The 2nd associate helped me with setting up my purchase but gave me more issues to deal with1. There was a price discrepancy on two of the pieces even though the prices were right in front of her. She tried to charge me $50 more for two pieces. When I pointed it out she changed it to the correct price but acted like she was doing me a favor instead of honoring a printed price2.when it came time to pay I asked for a breakdown of my pieces to make sure the pricing was what was on the advertisement. That's when I saw an additional charge of $150. When I questioned that fee, the associate told me it was for the 5 year warranty. She had not mentioned nor asked if I was interested in any warranty prior to paying for the furniture. If I wouldn't have asked she would have charged me $150 for this warranty I wasn't aware of. The associate started to get an attitude at this point especially when I questioned her why she would try to charge me without telling me about it. How is your company ok with charging for a warranty without even mentioning it to the customer?3. Then she asked me to sign a blank document where she had to draw picture's of the pieces I was purchasing. I told her I wouldn't sign it until she drew the picture's to which he finally did but with a lot of attitude. Then I noticed that the customer number at the top didn't match the customer number on my paperwork (which also happened to be my phone number). I crossed out the customer number she had written down and she told me that I needed to ignore that and that isn't wasn't my cell number even though I could clearly read that my cell phone was the customer number on the other paperwork. She made it very apparent that she was ready for me to leave. I wasn't being rude at all only questioning her actionsOverall, this was an awful experience. I will be returning this furniture and taking my business to a furniture place that isn't so shady. I don't care if I have to pay more for the furniture-its the principal of not treating your customers this way.
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July 2023 by Deana Holland
My Salesperson was Amazing! Can't remember her name( Tiffany) I think was her name. She showed me several recliners and was very helpful! Thank you Ashley Outlet! Recliner will be delivered on Friday!
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July 2023 by Ayanna George
I was very pleased with my sales man. I was trying to be difficult at the start but he was able to remain professional and assist me with wanting to take home my bed the same night. I didn't want to wait for warehouse or delivery. He checked inventory and sold me on the best mattress I have slept on for months. I also appreciated the fact I was helping a young African American male succeed in his career. I highly suggest shopping here over other stores that don't employ our own people.
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July 2023 by Seona Lammy
The store neat and clean. Great customer service from LaLa. She helped us look for our counter stools, dresser and price matched our sofa sectional. Would definitely recommend going to the outlet. Thank you again LaLa for your great customer service.
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June 2023 by Charley Harris
Positive experience turned negative upon expected delivery. Demarcus was my sales associate. He’s extremely professional and helpful with selecting a dining room set. However, upon time of delivery (6/15/2023) I was informed the table I ordered was discontinued but the remaining products (barstools, bench, & dining server) were available. I asked for the order to be canceled and refunded ( I paid $1796 via debit card). Notably, Demarcus made efforts to resolve the issue by offering onsite pickup for the table since it’s available at their storefront vs the warehouse OR I could pay a 3rd party vendor $300 for delivery & assembly (I originally paid $199 to Ashley for this service as I don’t live in the area). He also attempted to discount my purchase for the inconvenience, but advised he had to wait for management’s approval. However, by the time he was able to get the price lowered (6/17/2023), I no longer wanted the product due to my experience with a female associate earlier that day. She was condescending and combative as if I was the reason my order was altered. For this reason, I requested a full refund for a second time. Fast forward to today, 6/22/2023, I called to confirm the refund process and was advised a case was JUST submitted for my refund due to my “refusal” of the order. However, I was provided a case number for the cancellation/refund on 6/15/2023 when I first requested a refund. I will NEVER return back to this location or do business with Ashley. The main customer service line was also unhelpful due to my purchase being made in-store. I’m still awaiting my full refund of $1796 and I’m prepared to seek further action if I don’t receive it within 7-10 business days.
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June 2023 by Jessica Bradford
-5 stars! I would not give any stars to this location! Sales associates did not have any customer service presence or excitement to sell/close a deal! This was my second time going to this location and my last. There are a few good sales associates at this location. Unfortunately, he was not there due to it being his day off.
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May 2023 by Mr Rogers
This store and service is very unprofessional. The staff or whoever handles the accounts do not know how to communicate at all. It's been two months and we still haven't received our furniture. I don\\\"t even want to address what the handler said that is supposed to deliver our furniture. I feel like it would have been better going somewhere else.
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May 2023 by Empress Allah
Upon entering we were greeted by Sales Rep Ameer. He helped us choose our options for a living room sofa and was very knowledgeable about all the products. He walked us through all of the information we needed to know from beginning to end. Thank you so much Ameer! We would definitely refer people to this location! Attentive, knowledgeable, and solution-based customer service!
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April 2023 by Roxanne
Lexi was AMAZING. Very patient, great customer service skills. If she couldn't answer a question on the spot, she found the answer quickly. You have a jewel in her!
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March 2023 by Larika A.
I was in need of a living room set and from the time I entered the door Ms.Shay Byers made sure to ask how she can help me and thoroughly explained everything I needed to know. I left with the perfect set and decent price as well. She definitely made the experience worth while and will be seeing me again. She was great and hope she continues to be such a wonderful person.
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March 2023 by Celeste Fields
Store was organized and beautiful. I would like to see prices on more of the items that was not available. Initially I had to find help to get answers to what the prices were in. That’s difficult when there’s not a lot of help in the store a lot of the items on the shelves were dusty and dirty, but I guess that’s how outlet items look? the pillowcases and pillow shams, stuffed in used plastic bags with prices jammed below them illegibly written unwrapped looking very disheveled . Yet they were charging $100 for them which to me was totally unacceptable. Overall the store looked great. outdoor items looked cheap. I know you have better items. Again this is the outlet though. Thanks for listening.
