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December 2025 by Neekol Brown
I would recommend this shop. They did a amazing job with my vehicle and the staff is very friendly.
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December 2025 by Latanya Rhone
Caliber Collision - Tria was my service advisor & she was very informative and professional & provided good customer service.
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December 2025 by lynne johnson
I had a wonderful experience—from the warm greeting I received from Ms. Linda to the consistent communication and updates from my advisor, Tria. Although I hated that I had an accident, I’m truly elated that the entire process was smooth and that my vehicle looks amazing!
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December 2025 by Kristi Nowak
Teresa with Caliber went above and beyond for me! Highly recommend using Caliber for your vehicles repair and ask for Teresa!!
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December 2025 by Christian Martines
I want to give a BIG shout out to MS.TERESA! Thank you so much for bringing my car back to life! She is so sweet and helpful, she does keep you updated! My car was in the shop for 1 Month but that was no problem, as you see the before and after pictures my car came out so beautiful! One thing I would say is BE PATIENT WAITING FOR YOUR CAR because trust me if you’re patient enough your car will come out a beauty! 10000/10 I highly recommend coming here!
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December 2025 by Sherman Stewart
Tria and Ms. Linda went above and beyond to make this an easy process. If I get in an accident again, I won’t hesitate to return to Caliber Collision “Richardson Pkwy”.
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December 2025 by Britney Ellis
My review is for Ms. Linda! She was so helpful from the day I dropped my car off to the day I picked my car up. She has great customer service skills. It's hard to find that now a days. Thank you!
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December 2025 by Phillip Williams
Teresa did an amazing job with assisting me today. I really appreciate the help from Caliber.
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December 2025 by M. Fig
The worst experience, there customer service is the worst.
Tria Williams was the worst she never return a call. In their lobby they have a television playing how wonderful customers experience has been how they keep customers updated every step of the repairs NOT at all what I experience.
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December 2025 by Jai Les
I’m extremely disappointed with the repair experience I had with Caliber Collision. My vehicle was returned to me after 21 days in the shop, yet the issues I brought it in for were still not fixed.
I made it very clear what needed to be repaired:
The trunk was visibly misaligned after my accident
The door seals and panel gaps did not sit flush, making the doors look improperly closed
Certain areas around the bumper and side panels were not fastened securely
After nearly three weeks, none of those issues were corrected.
What I did NOT ask for — and what they told me they spent time doing — was “fixing uneven paint.” I never complained about paint issues because there were none that I could see. Instead of addressing the actual problems I brought the car in for, they focused on unrelated items and returned my vehicle with the same misalignment and gaps.
My trunk is still uneven on both sides, the bumper can still be pulled back with a finger, and the door and panel seals still do not sit correctly. These are clear visual issues that anyone can see in the pictures I took.
It’s unacceptable to keep a customer’s car for 20+ days and return it without fixing the core problems — especially on a newer vehicle where proper alignment is critical.
I expected professionalism, accuracy, and accountability. Unfortunately, my experience here didn’t reflect that.
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December 2025 by Pedro blanco
Everyone was good to me here but there’s one person I need to point out, Teresa, I believe is her name. (If you’re reading this and I got your names wrong please let me know) She was so sweet she sent a car to pick me up after hours to pick up my ride they had just fixed. Her exact words when she called, “ Pedro, I haven’t forgotten you. I will get someone to pick you up but if I have to I’ll pick you up personally.” That kind of boosted my ego. After I picked up my whip I went to the pad and went to take a picture of my new front end and saw that phone was locked so I tried the other phone then I said wait a minute, “Why do I have 2 cell phones?” As I looked I saw Teresa’s face briefly on the phone because she tracked it. She was so good to me , I’m gonna be good to her and drove back to return her cell. I was so pleased she saw it in my eyes and said to me ,” Looks like you want to give me a hug?” I said, “Yes I do.” I’m pleased with decision to go there.
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November 2025 by Karen Gonzalez
We just got body work fixed here and Tria was great at answering any questions of mine, keeping me updated, and even fixing one last minute repair! Great customer service.
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November 2025 by Shaquana PEANUT
My advisor Tria was great !!
The process was seamless with courtesy. I dodnt have to do anything. Extremely happy with the repairs.
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November 2025 by Burnaboy
Tria thank you so much the car was in bad shape and you pieced it back together stayed on constant communication so thank you
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November 2025 by Maria Verlez
Tria thank you so much for your unwavering expertise. My A8 was almost to be totaled but Tria was able to communicate effectively between insurance company and part vendors toe to toe like a boss . I’m forever grateful to you Tria wishing you a lovely holiday and happy new year I’ll be sending friends and family to you !!!
