Finish Line has received mixed reviews from customers. While some shoppers have encountered difficulties finding items, one customer praised the amazing staff, especially for their helpfulness and knowledge about sales. Despite being busy and having only two registers open, the employees were described as kind and patient. A positive experience was highlighted when a customer found a great pair of Nikes at a good price, thanks to the assistance of a staff member. Overall, the service quality stands out, even amid some inventory issues.