Finish Line has received mixed reviews from customers. While some shoppers have encountered difficulties finding items, one customer praised the amazing staff, especially for their helpfulness and knowledge about sales. Despite being busy and having only two registers open, the employees were described as kind and patient. A positive experience was highlighted when a customer found a great pair of Nikes at a good price, thanks to the assistance of a staff member. Overall, the service quality stands out, even amid some inventory issues.
Store customer service is blah. Urban apparel, streetwear, footwear clerks still act like they’re doing me a favor by ME shopping with THEM! I was hoping that energy had become a thing of the past especially with this economy.
November 2025
Cody & Zada are top tier associates! They made sure i got the shoe i came looking for and they went above and beyond to help me fix my finishline/jd account! I wish it was more associates like them!!!
December 2024
It's definitely my favorite shoe store next to the footlocker. They always have a great selection, and I can usually find something at least 10 buck cheaper than the other major shoe stores in the area
