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March 2024 by Victoria
I have been going to Firestone for over 25 years . Since they are a national chain. HaveAlways provide great customer service, you can get car care complete for only $9.99. I love Harvey S. Firestone motto fundamental is honesty, he changed the way we drive.
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February 2024 by Kenyatta Loftin
The ONLY reason I came here was because my mom bought me new tires for my birthday. Customer service... TRASH!! I asked twice after waiting 2 1/2 hours how long it would take.. NOTHING!! Then the mechanic with them earth worm looking braids in his hair flying in my car like he ain't got no sense. Folks going back and forth arguing about something stupid!!! I will not be coming back here at all. Don't guarantee me a time and then go past it 2 hours. I'm so irritated, I could bite somebody ear off. Get your own flavor of this place but for ME?? NAAAAH!!!
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February 2024 by Edna Patrick
The Staff was very nice and friendly.
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February 2024 by Patrick Ham
Cornell is the man!He took the time to walk me through the issue, and ended up not getting this project from me…. but earned my trust for the next project.This is how you build a business.
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February 2024 by Arayah Symone
Horrrrrible ! 0/10!! I do not recommend for not even air in your tire ? long wait times…..on seperate occasions. Horrible customer service … lazy workers , bad (lying) new manger! I wouldn’t say they truly enjoy work especially guy with beads and braids
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February 2024 by Patricia Reid
Took my car to Firestone in Morrow after going to two other shops. They were fast and efficient. Saved me $1500. Jamie was very professional. I will recommend.
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February 2024 by Jean Brooks
I wish I had read the reviews before visiting this Morrow Firestone. They falsely increased my diagnostic quote for brakes and tire rotation. The quoted price a Firestone rep stated was $900 more than the dealership.
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January 2024 by Dee Chambers
I wished I read the reviews before taking my car to this location on 11-20-23. I received 4 new tires, brake pads, battery, and a front/right wheel bearing replacement ($1800 +). I had to bring it back 3 weeks later, because the technician messed up the front wheel bearing. The technician are too young, inexperience, and not trust worthy. And so, is the manager. My car sat there for 4 days, because the original tech who worked on it, couldn't be found. And the other techs didn't won't to touch it. Because they knew he f up. I had to take it to Tire Plus on Tara Blvd. Come to find out, my spindle was damaged cause by the wheel bearing. They got me right, but I was without a vehicle for 8 days. GO TO ANOTHER LOCATION!!
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December 2023 by Jasmine Roman
Been coming here for an for an oil change on my car for over ten years. Never disappoints nothing never goes wrong.
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December 2023 by Shemika Blacknall
I was coming from another Firestone location in Riverdale had the worst experience ever and had to tow my car to this location ( Morrow). Miss Sheila (front office person ) She gave me the BEST customer service experience. She took care of answering all my questions, she took care of my car she made sure that everything was right done properly on my vehicle. Thank you for your customer service thank you for being there for me.. Keep up the Hard
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November 2023 by Leander Barber
On 11-11-23 Firestone tried to pull a fast one on me. Took my 17 Chevy equinox for an alignment, they said I needed front lower control arms on both sides. The estimated cost was 800 plus for service. My car has less than 95000 miles on it, I said OK & quickly drove off. Went to another alignment shop,to get a second opinion, and they performed the service with NO issues...(GOOD LUCK),✌?
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November 2023 by Jose Loza
I took my truck to this place and they left it worse look for yourself, caster and camber weight off steering wheel cookie. They put my truck three times on his rack and that’s how they left it after 3 times. Worst place for a alignment
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October 2023 by Shana Cole
My 2nd time at this location. No complaints. I love the communication. The bathroom is super clean which you don’t find at many Firestone locations. I’ve NEVER had issues with repairs after leaving Firestone and I’ve been getting my cars maintenance done with them for 8yrs now. The ONLY issue I’ve ever had with all locations is that I have babies and there aren’t any baby changing stations.Services: Tires
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October 2023 by Jennifer Harris
Damien and entire staff very professional and efficient knowledgeable and courteous !!!! Quick and straight to the point! Bathrooms were clean very nice !!!
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September 2023 by Shay B
I gave it 4 stars since they did help with a late Saturday afternoon emergency. My sister's tire blew out on 285 with the kids in the car with her. After the HERO helped with the temp tire we had to find a replacement ASAP.Guy was friendly but their prices were fairly high. Their tire deal did not start until that following Monday. But we were not going to wait 2 more days to come back for the deal, as he suggested. People do have to work. Anyhow, 4+ hours later, vehicle was repaired, pocket was crying but life goes on. Good for in a pinch, but pricing wise, no different than the overpriced dealership.
