-
August 2023 by Lovely Lasean
I was in & out. The worker who helped me was friendly. No issues.
-
July 2023 by Michael Carlisle
Jerrica W. was exceptional assisting me with my grandson returning and selecting a different Nike Sneaker. She took time to re-measure his feet and assisted him with the lacing of the shoes and insured the fit was correct. Jerrica was very customer friendly (mannerable). I am a retired Marine Corps Officer and I recognize leadership and concern in individuals. Jerrica has these qualities and more. I recommend her for leadership and management positions with Nike.
-
July 2023 by Z Muhammad-Only
The Assistant Manager Tan should take customer service and de-escalation courses. She is rude, short, and mismanaged her title. She refused to assist me with a simple question while checking out at the register and ignored me while continuously asking who helped you instead of assisting me then became extremely nasty.
-
September 2022 by Dawn Pekoc
I tried to place an order online yesterday; but when I clicked “place order,” I got a pop-up message that said, “oops, something went wrong.” No confirmation number was provided; so I tried again and got the same message that something went wrong, again with no confirmation number. Then I placed an order with a different store & received immediate confirmation from them, and my order was ready for pickup 5 minutes later. It wasn’t until after I received that confirmation email, that I received 2 emails from Foot Locker that both orders were received. I called customer service & explained the situation asking and asked to cancel the orders. The CS rep tried to tell me there was nothing he could do; but I explained again that it was their fault due to a website glitch, so he tried to call the store but wasn’t able to reach anyone. He then sent 2 separate messages to the store to make them aware of the problem & told me to wait for a response from the store. Well, I never received a response we from the store. Then I received messages that my orders (2 separate orders for the exact same pair of shoes; they should have realized this was not normal & there must be a problem) were ready to pick up, ironically after I drove an hour to pick up my order at the other store. The emails also said that if I don’t pick up my orders by a certain date, they will be shipped to me. I tried to call the store twice & no one picked up, which prompted me to a message to their “live chat” option for help. I have yet to receive a response from them.I shouldn’t have to drive 45 minutes one way to go to the store just to pick up & immediately return these orders, since it was no fault of mine & caused by a glitch in your website. All I want to do is cancel the orders & get my money back. I would give 0/5 stars if Google would allow it.
-
September 2022 by Monique Chappell
Wasn't greeted. Waited a while to spot an employee so we could get a shoe size, didn't feel welcomed. Felt like we were bothering the staff.
-
July 2022 by Lakecia white
The workers here are more focused on holding conversation with there friends that are not buying shoes than helping paying customers that are buy shoes.
-
July 2022 by MzCapRicorn CapsRrulers
If I can't find what I'm looking for at NIKE I come here!
-
September 2021 by anthony allen
Good customer service but they didn't have what I was looking for that day. But they have an excellent selection of styles.
-
September 2021 by abdul waseem
Nice shoe collection of mostly brands
-
August 2021 by Tangelia Terrell
Great service and nice kicks!
-
August 2021 by shirley king
Great.....
-
July 2021 by Julius Hammonds
Ok not a lot of selection of shoes
-
May 2021 by Edgar Orange
GREAT PLACE TO SHOP.
-
May 2021 by MR.Number One Subject
Got my girl str8
-
March 2021 by Tracey Harris
Excellent Customer Service