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December 2023 by Kevin M.
Bad Business, communicated back and forth regarding purchasing vehicle. Drove over an hour to dealership to have trade in appraised. Waited over an hour and a half before having to leave return to work. Contacted several times via text and calls with no response. Disappointing, sales team are dishonest and go back on word.
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December 2023 by Diane E.
Once again my service visit with Heritage Cadillac of Morrow, Ga was amazing, the customer service, my rep was Mr. N. Higgins, the efficiency, the speed and accuracy of the service performed on my XT4 2023 was outstanding. I travel a lot and need to make sure my car is always in tip top shape. I have to admit it is a sincere pleasurable experience when i have my vehicle serviced at Heritage Cadillac of Morrow Ga.
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December 2023 by Shante G.
BUYERS BEWARE!! DO NOT purchase a vehicle from this dealership!!! I purchased a $30,000 2020 Hyundai palisade from this location less than 72 hours ago and within less than 24 hours the speedometer was not working so I have absolutely no idea how fast I'm going while driving (picture below shows it stuck at 0 while I was on the highway!) and there's major transmission issues. Of course it test drove perfectly, but now I am already stuck on the side of the road! After contacting the dealership, they are refusing to do anything about it. I'm not looking to return the vehicle, all I'm asking for is transparency and for them to fix the issues so that my vehicle is functional. Again, they could care less. 5months pregnant with two toddlers stuck waiting for a tow truck on the side of the road after spending $20,000 in cash with $10,000 financed and I have no car within less than three days! DO NOT TRUST THESE SCAM ARTISTS!
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November 2023 by george thomas
Frankie was very professional and knowledgeable about my vehicle I like how he handle the sales techniques. Made sure that I didn't leave until I knew everything about my vehicle Also his manager mark was kind and professional ,They both was very unique and courtesy. This is how a dealership should be run.No hassle and no pressure I will send my friends to Heritage.Thank you kindly Frankie and Mark.
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November 2023 by Tone Brad
I've always experienced exceptional service from this dealership up until recently. I can never get anyone on the phone anymore, no matter what time of day I call. But when I go up there, everyone is always free and available at their desks. When they suggest a call back, no one ever calls me back. I don't trust anywhere else to service my car, but it has become frustrating lately dealing with this dealership. When my car is serviced, however, I have no problems. I just wish the staff was easier to reach on the phones like they used to be.
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October 2023 by Kyle Mussman
We had a great experience working with Heritage Cadillac and our salesman Frankie Walker was a pleasure to work with. I would highly recommend this dealership and asking for Frankie.
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October 2023 by Terri Price
Disappointed with the service that I received from this dealership, don't know if I could ever take my car back here for service or even trust the service agent that I had. In the past I would have recommended them, because I have never had to have any major work done, but after the experience that I had with some major service and the individual that is assigned to assist you with all of your servicing needs was not even apologetic, I would not recommend this establishment for service especially when you are paying top dollar for taking your vehicle to the dealership.
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September 2023 by Jack “Soul” Smith
Very friendly and committed staff. They will work with you for your price range and situation. All their selection is top quality as expected of a title cadillac dealership. Great experience. Great cars.
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September 2023 by Neil Mahadeo
This dealership is amazing. From the time I called to make my appointment, Patsy went above and beyond to assist in our speedy repair. Would also like to say thank you to Danny and Sherri for speedy service and a wonderful experience second to none
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September 2023 by Willie Braswell
Thanks to the Sales staff and all the managers that assisted in the purchase of our 2023 Cadillac CT5. It was a pleasant and easy process and the dealership definitely met all our needs and concerns with financing and knowledge of our purchase. My wife loves her new car! Thanks again and keep up the great customer service!!
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September 2023 by JR B
Frankie and the team at Heritage Cadillac were EXCELLENT!! I flew in to purchase a vehicle and they had me on the (long) road home within a couple hours. An absolutely seamless transaction with incredible customer service all around!
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September 2023 by Raenee smith
We brought 2015 Cadillac ATS for oil change and airbag service,who ever service it Cracked the screen. They're saying the sun cracked the screen and the car old the car has little over 37,000 miles we kept it in the shed. We always bring it for service. I just don't understand it! We got to pay for it!
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August 2023 by Lovely G.
This place will try to make money from services that were not needed. They are antagonistic as it relates to your concerns and will attempt to "gaslight" you. They have the worst customer service and wait times could last for hours. Sherri and the guy with the spray tan looking skin are racist and very demeaning. Don't go here. Their Cadillacs look good but are faulty, just drive by and look at their service lanes....ridiculous!!!!
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July 2023 by Deitra Butler
Another great experience at Heritage Cadillac. Tom made every effort to ensure the process was smooth and that the customer (me) was completely satisfied. I could not have asked for better. Shout out to Terrance and Antonio as well. They are the dream team.
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July 2023 by Nick Borgfeldt
Unbelievable service delivering new Escalade 5 hours from dealership and showing me all the needed operstion items. Matt in sales and Matt sales manager really seemed to want my first Escalade purchase to go through HEritage Cadillac.