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October 2023 by Christian Machuca
I'm very disappointed at the lack of professionalism of the so called General Manager David. According to him there's no one above him manager wise.He took a simple job, repair and paint on a 2023 Toyota 4runner rear bumper. It had about a one inch tear on it. He charged $649.When it was picked up by my parents it was raining so they took the car and left. When I saw it I immediately noticed a faded round spot on the driver side of the rear bumper. You can clearly see the primer, which any good painter should've seen and redo.David immediately got defensive and said he wouldn't repaint. He wanted to put a new bumper which makes no sense. I never complained about the repair itself. Just the refinish.He "David" claimed he didn't make any money off this bumper because it was a referral from a company he sent work to and that he basically did us a favor by fixing and painting the bumper.As we waited for David to call and complain the the young man who referred us to him a few people walked up to us and noticed the bad paint job and they also agreed that the bumper should've never gotten installed in the first place.Being a retired automotive painter myself, I can tell you that no reputable shop should've even attempted to install and deliver this to any customer, specially to a new vehicle.David said he didn't make any money, I don't see how. Techs make anywhere from $21 to $23 flag hours. Gerber rate is around $53 per hour. He stated that he had the best painter working for him but I'm sorry. The painter needs glasses or maybe some sleep cause he clearly left the primer visible on a few spots. Not to mention over spray.That however doesn't matter, Gerber offers a lifetime warranty on their paint jobs which he clearly didn't honor. Shame on him.I will personally let everyone that needs paint jobs know about his lack of professionalism.Gerber do yourself a favor a fire this clown David. By the look of things this is not the only bad review. Horrible business.I'm contacting my bank because at this point I wouldn't want them touching my vehicle with a stick.Response to your response.** NO DAVID DID NOT REACH OUT TO THE OWNER OF THE VEHICLE. SO THAT'S A LIE.SECOND, BY FEELING SORRY FOR THE ISSUE YOU ARE NOT PROVINDING ANY SOLUTIONS. ** By now over 30K local followers have seen your bad business practices and lack of solutions to the problems your GM David has caused. Bad, bad business.
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October 2023 by Dreams Motorsports
Would like to first say I highly recommend David and his team for multiple reasons fromcustomer service and quality, from the 15+ jobs that was done for our company we have had 0 issues. Unfortunately we had a small circumstance where we referred a client to David and his team to repair a rear bumper for a 2023 toyota suv (one of the last reviews) the client was not happy with the outcome but instead of us handling the situation someone who was not involved with the deal reached out to David. We know that this Gerber stands behind their work and continue to recommend their work. We apologize for any inconvenience this may have brought
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October 2023 by Tashagrowsmyhair lg
if i could give a -5000 i would first off i schedule an appointment for yesterday which was 9/21/2023. This appointment was supposed to be a car estimate for auto damage cause by someone else. they did not communicate with me on what i need to do with the insurance company and this was my first time doing something like this. so i get there and first off no greeting me at all and the fat white lady who sits at the front say to me can i help you i sad to her i have an appointment at 3pm she say we will be right with you because you got 2 people in front of you so im like ok. i stand there because im think i got to fill out some type of papers or whatever. 7 minute pass I'm like do you want me to have a seat or what she like yes. im like ok. so 15 minute pass im sitting i dont remember the guy name but he comes up to me and say do i have an order from my insurance company i say yes. so he looks at it and only wants to do the job the insurance company see. im like no im not leaving my car here because this information was not communicated to me and then he say the the insurance company is not going to approve inside damages. i was on fire at this point because the accident did cause the damages . he tells me he only wants to fix the bumper. please dont take your car here they are very unprofessional i could say more but ill leave that alone. please do Service this company
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September 2023 by Mr. Jones
Excellent service very professional mechanics I highly recommend Gerber thank you once again
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August 2023 by amari
DO NOT GO HERE, HORRIBLE SERVICE. The big lady with wide eyes (Jamie i think) was VERY rude to my family AND my grandmother. We were trying to celebrate my grandmothers 98th birthday! And we needed a windshield replacement for the car we were going to be driving. Jamie literally went of on my grandmother!!! (She barely speaks english!!!!) I was so rude and hurt I almost started crying. But i got my family and left. THEN i told a few of my friends to go up there to see if thats how Jamie really acts. She was rude, short, and disrespectful to all of them!!!! DO NOT GO HERE
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July 2023 by Ziya Coleman
The big lady with wide eyes, glasses and shoulder length dark hair I believe her name is Jamie.. needs to be FIRED!! Extremely rude and doesn’t know how to talk to people respectfully. I scheduled an estimate appt. online with Jacqueline who told us on the phone that the car must be up there in order to give an estimate. She set my appt. for a Friday and the windshield on my car is shattered so OF COURSE I would have to get it towed because obviously I CAN’T see out the windshield to drive it. When we brought it up there about 20 minutes before they opened up Jamie waddles outside to scream “WE CAN’T TAKE TOW-IN’S ON FRIDAYS!” As we’re trying to explain everything she continues to cut us off yelling the same thing. Very unprofessional and anyone that CONSIDERS taking their car there I will do everything in my power to ensure they go somewhere else!
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July 2023 by Sue Nelson
Jamie who works at this office, walked out of the establishment, to SCREAM as the vehicle that we had being towed to this place of business. We were scheduled for an appointment by Jacqueline. As we tried explaining that to her, we were schedule and could ONLY get it there by tow, as the glass is too damaged to drive. Jamie was NOT listening. She should be boxing rocks for a living. She was screaming, cutting us off and being very disrespectful to potential customers.
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July 2023 by Angel Jackson
They're the BEST.. paint job.. bumper replaced.. with damage under bumper fixed..
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July 2023 by Ant Gaylor (Ant)
Lady at front desk is wonderful like bringing in cars for them
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June 2023 by Robert Brooks
Don't take your car there they will be over priced. And will end up totaling out your ride avoid at all cost
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May 2023 by SlaywithTisha Smith
Highly recommend Ryan was super helpful and made this experience easy.Service: Body & Trim
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March 2023 by Cheryl Greene
I got an estimate online. After the estimate, I was then prompted to make an appointment. I did. I even got a confirmation of that appointment. . The day of appointment they said I didn't have an appointment for s ervice, estimate or anything else. Then there was some confusion as to when or how or if I could drop my vehicle or if I had to come in. By now I had headache so I ended the call. I called today the lady on the phone was impatient and rude so I called back spoke to Mary who is very nice. She says they can't take my vehicle, they are over capacity and have more than 90 cars. Whaaat?
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January 2023 by Lenora Johnson
They are amazing my car looks beautiful they are very professional easy to deal with very courteous and friendly my car was showroom pretty
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August 2022 by Jozie Edwards
Very attentive. Took really good care of my truck. Kept me involved in process through texts and calls. Very thorough. Very courteous and professional.
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August 2022 by Tonia Shamily
First off as I went in to drop my car off today as for having an appointment for over 2 months. I was told that they couldn’t take my car because of the Manager had just told her before I walked in. I asked to speak to the Manager his name was David Skidmore and he was very rude he told me that he was over capacity last week but still I get no phone stating that not to bring my car in. I asked him for his Boss number and he said no and I asked why he goes and say cause I’m not, then he told me to leave the premises. I will never give them my business ever again. Mind you I have used this location in the past. Never again.