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October 2023 by Terrance Downer
This is the best bank ?? I have ever been to and the fact that they have the best customer services staff ever they are the best responsible loving and caring and respectful people ever ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️??????????????
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September 2023 by Rah T
I love this credit Union!!! I’ve Been a member since I was about 17 years old when it was still IBM and never any issues.. My only gripe is more on the corporate and not individual branch side.. I wish that they allowed weekend deposits like other banks and credit unions and would consider making that an option for us members.. Other than that, great customer service in person and over the phone, great credit Union to bank with! I will be getting a car loan through them very soon!!
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August 2023 by Koko J
They have taken 7 overdraft fees in 4 days and 3 of those were after my direct deposit was in my account. I've been a member for almost five years and this has never happened before. Seems like they're in the business of taking money and not protecting it...I will definitely move my money to a different bank.
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May 2023 by Denese Rodgers
I was in and out in 5 minutes. The lady who assisted me was super friendly and professional.
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March 2023 by Ramona E. Moore
The staff is very personable, helpful, and professional. The staff provides excellent customer service and you leave there feeling like you are their only customer.
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April 2022 by Shenita J.
I wrote this review in the bank while the member service advisor, Ashley Reodica, assisted me. She was very blasé to the point that she didn't even address me when I sat down. She must've detected that I wasn't going to accept her unprofessional, discourteous interaction because I was busy writing this review and I asked her her name, after picking up her business card. At the end, she changed her tune & wished me a good day. Loudly if I may add. Ashley doesn't deserve to work at ITHINK and whoever hired her should be reprimanded. Clearly, Ashley took advantage of affirmative action to work in an environment that's mostly black. There is no way she would've gotten hired if she was black without being qualified, with a pleasant personality. Before leaving the bank, her husband and several of her kids came into the bank, which added to the impression that she was unqualified to work there. She walked them to their blue car and returned to work. Shish! I have never received poor customer service at Navy Federal, which is why most of my accounts are with them instead of I Think Financial.
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February 2022 by Zari Floyd
The drive thru says it’s open till 1pm today but it’s not. Went by and nobody was there. Don’t waste your drive.
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October 2021 by Krystal ALEXANDER
So I’m a new member to this credit union and I decided to apply for a credit card which I got Instant approval for 500.00 so a Representative call me the very next day telling me that they made a mistake but I can get a secured credit card but I did not apply for that then she went on saying that they found something on my credit report but if that was the case I would have never got approved from the start I’m having second thoughts of becoming a member and then she going to tell me to reapply why? When I got approved and there’s nothing on my CREDIT REPORT SMH
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July 2021 by Me Why
ATM stays out of order all the time.
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October 2020 by Jordan Smith
When you bank with Ithink Financial be prepared to experience delayed money transfers, pay unavoidable overdraft fees, and mediocre customer service. Ive been with them when they were known as IBM and I wish id have left before the change to Ithink Financial.
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August 2020 by Janice Wineglass Orange
I've been with this bank since 1987 when it was IBM. Never had any problems until two months ago when my wallet was stolen out my purse at a supermarket. I called and reported it but later when I tried to get my money back that someone used on my card.They gave me the blues and wouldn't replace the money that was stolen. I thought our money was insured guess not. I know you better never lose your bank card at this bank. So disappointed.
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December 2019 by Troy Davis
I get great service whenever I go.
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November 2019 by Fred Brown
Great experience every time I visit the PGA Branch
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November 2019 by Leila Marconi
Great service. Been with them over 20 years.
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August 2019 by Deloris Swann
Great customer service, friendly and always ready to help you.
