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April 2024 by Lizbeth D.
This was my go to Macy's but unfortunately i won't be retuning. Maybe because i can't I got escorted out today due to the fact that my baby (2 year old) got under the one of the little tables in-front of the men's check out area and before anyone says anything i 100% understand that was not okay and i was going to fix everything and apologize but the cashier ( old guy) saw him and started screaming at my child telling him ( NO NO NO NO NO YOU CANT DO THAT LITTLE KID) like i said he was screaming not talking! screaming at a year old kid. He could've easily told me "hey ma'am watch your kid or grab your kid" but he did not he decided to scream at a 2 year old. Then i told him "you could've told him "no" once or could have told me" but he started back and forth with me and he called security and the manager. The manager ( lady with a big gap in her teeth) came with an ugly attitude telling me that there was a threat and security came later to escort me out etc. Moral of the story this is a great story to shop at if you don't have kids tbh. specially 2 year olds! it's a child come on. Mothers try their best to make sure they behave but it's hard ok give me a break! That manager definitely needs to hear out what happened first from the customer and then she can decide to have an attitude or not. They lost a loyal customer I would always shop there for my 2 year old.
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October 2023 by Deborah G.
Stonecrest Mall is a Great store! Delightful service, Wonderful selections & Terrific value!
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July 2023 by Asia G.
The ladies in the jewelry department ALWAYS have a nasty attitude. Never busy but have an attitude every time you ask a question or for them to show you something. It's unbelievable. Rolling the eyes when your literally in customer service! It's disgusting and very annoying.
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February 2023 by Stacey B.
My daughter bought me some lotion here, was told by the sales lady it could be returned. When she tried to return it she no returns on the over priced lotion. The sales lady lied to my 16 yo daughter, took advantage to make a sale. Zero stars, the place is way over priced anyway. Will be going to the avenue from now on and we were repeat customers. Very dishonest customer service.
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December 2022 by LaTonya P.
Ms.Linda and Leo in the ladies fragrance department provided excellent customer service. All employees were very pleasant, professional, and helpful.
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July 2022 by Tammy Franklin-Wideman
I want to make a serious complaint whenever I go into the Southlake Mall Macy's and purchase perfume they never have any samples I can order online from Macy's and get samples
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June 2022 by Sharon C.
Took my son to the mall early Friday morning so he could buy his dad a Fathers Day gift. We went inside Macys to the women's perfume first to get me something but the young lady was rude and snappy so I asked where was the mens cologne she just pointed towards the back. We walked to the back and Evelyn graced our presence she warmly greeted us was very knowledgeable about the different colognes even tho she was assisting more than one customer she managed her time very well and kept her patience. If you're looking for cologne head to Macys men section in South lake Mall and ask for Evelyn SHE HAD GREAT CUSTOMER SERVICE WITH A SMILE THANK YOU
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December 2021 by April W.
I chose the best day of the year (Christmas Eve) to shop so keep that in mind as you read this review lol. I had to make a return so I headed to Macys & once inside I saw the return line wrapped all the way back to nearly the jewelry & perfume counter! I just wanted to return a pair of shoes so I went over to the shoe dept but there was only 1 worker & she did not seem very pleasant. Granted she was probably pissed to be working Christmas but anyway...! After about an hour I made it through the line for my return & was quickly helped by the associate. This woman was so kind & kept a smile on her face & engaged each customer despite the stress of all the holiday shopping. After waiting for so long, I really appreciated her kindness & efficiency with my return process. Southlake may not be in the upper echelon of malls in Atl, but their staff is golden & I will continue to patronize this establishment!
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December 2021 by Kedra Kelley Hill
great atmosphere great shopping
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September 2021 by Sarina C.
Please give Nicole at the perfume counter a raise. She gave me the best service that I have had in a while. She was pleasant, very informed and has the nose of a hound dog. I am impressed with her. Get that Decadence in and I will be back. Love my purchase that she suggested.
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August 2021 by Kaila T.
Despite the aftermath of the pandemic, this Macy is still going strong. I had to buy some fall clothes so I decided to go inside the store. This Macy's still has its classy flare to it with the many different designer hand bags and performs. They have reduced staff which makes sense but everyone is hospitable and courteous. I went into the perfume section of the store. I was talking to the sales representative named Ms. Rhonda who was very nice and helpful. I ended up getting the new Juicy Couture perfume. It didn't disappoint and I was very relieved in the product they ended up giving me some samples. You honestly can't beat that at all.
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July 2021 by DrSammie Scales
the cashiers are slow as a turtle. Very irritating. Please do better.
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May 2021 by Keisha C.
This was the worst unapologetic customer service experience encountered by a major retail store! I made the mistake of choosing my Mother's Day Bag to be SUPPOSEDLY CURBSIDE vs directly from a Coach store. I arrived an hour before the cutoff time listed and announced on Macy's website and voicemail of 8 pm. Unbeknownst to me and the other sitting ducks, NO-ONE every answered the phone or came out. Once you register that you're outside, they release a message asking you to open your trunk and an associate will be out shortly. After sitting for nearly an hour, and only choosing curbside because of a physical condition, I had to drag myself inside to retrieve my poorly presented product! Yes, you got it... the associate never answered , nor serviced curbside, never apologized for not providing any service, simply did a silent transaction and went to the back to do the unbelievable!!!!! She brought out a half wrapped $500 + tax bag, inside of a nearly lunch size Macy's bag! The experience that you normally get when buying directly from a Coach store was embarrassing for the brand. Coach has made a come back with must have styles, a pricey-price point and allowing Macy's lazy associates poorly present their bags to hard working customers. You can tell she knows there would be no repercussions from upper management for doing a silent transaction, not explaining why she didn't service curbside or advise those waiting she wouldn't be coming out or anyone else got that matter. Never apologized! I truly wanted to return the bag right then and there so that I could receive a new bag wrapped properly, placed in a proper bag and service with a smile. LESSON LEARNED! Go directly to the designers store not 3rd party sellers who can careless about your experience during the purchase. CLOSE CURBSIDE AND LET POOR PERFORMING EMPLOYEES STAY HOME AND BE MISERABLE, NOT SHIW UP TO RUIN MY RETAIL THERAPY! Yes, I've filed a complaint to corporate whether it helps or not.
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March 2021 by Vernita Allen-Hunter
Great place to shop! Colleagues are friendly and helpful!
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December 2020 by Roxie A Barber
Friendly and very pleasant staff!