Macy's, established in 1858, is known as the Great American Department Store, offering a wide selection of top fashion brands and products. At the Rogue Valley Mall location, customers appreciate the good service and reasonable prices. Many shoppers enjoy spending time in the store due to the variety of items available, often finding great deals on clothing and accessories. Staff members are noted for their helpfulness, going above and beyond to assist customers, even staying late to resolve issues. While some shoppers feel Macy's can be expensive, they recognize the quality of the clothing and are drawn back for special occasions or gifts. However, experiences with return policies can be frustrating for some, especially when purchasing in advance. Overall, Macy's provides a positive shopping experience with a diverse range of products, making it a go-to destination for fashion and home goods.