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January 2024 by Peronica Stephens
Everyone was very nice and never gave up to get me in a car I want way more than I expected to pay monthly but sustainable. I love how they see their was a lack and moving forward to make sure all work together as a team to make the customer experience better. Awesome. Chauncey, Lamont, Terrell and one name I forgot. But got me through all the paperwork. Thanks Nissan Morrow.
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January 2024 by Kati Carter
Avoud this dealership at all costs! I found a car I was interested in on line. I was quickly contacted by 2 people via text message and email. I told them I would come the following day. On the way down I got a call to see what time I would be there. When I arrived I told the young lady I was there to see a specific car. She couldn't find it so I found the stock number. I was told that a manager named Chris was driving it for his demo car that weekend. I suggested she show me what she has that is similar. She took me to one car and left to move another. The car smelled bad. I got out and walked around a little to see other cars on the lotm as it was cold, I got back in the car that smelled bad. After 10 minutes of being alone, Darrell came out to tell me she couldn't find the car. At this point I'm beyond frustrated, so I tell him I will be leaving and I will come back. The next day to see the car if it is available. He assured me that it was available and told me he would send me videos and pictures the next day. I received nothing, so I reached out to the other 2 people who had contacted me and finally one told me the car had been sold. I've never encountered people less interested in selling a car or helping a consumer in my life. I would never send anyone to this dealership. Hopefully they are all just so successful they don't have to try.
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January 2024 by charde mcgraw
I purchased a car May 2023 from Nissan South Morrow and since then have not had a fully functioning vehicle. I get constant malfunction signals , my USB ports don’t all work and I was to receive a second Key. (In addition to other listed items that were not given to me at the time of purchase.)… i still have yet to receive my second key. (Electric battery so the first one is dead already)I contacted Rod the Service Manager several times and he was to have emailed me yesterday with a plan of action for the shortages/ damages in my car. This man gave me false email addresses to his manager. they are extremely difficult to deal with and are unreliable and unprofessional.so I really can’t stress the importance of making sure you’re working with integral dealers. Dont spend your time or money there.
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January 2024 by Tiffany Robinson
I had a great experience. I was able to send in documents online while I was at work so when I came in all I had to do was pick s vehicle and sign. Nick did an excellent job and was very supportive. He answered all my questions. The manager was very friendly and made sure I understood all my documents before I signed. I will be back for sure!
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January 2024 by Kimberley Landers
Awesome Experience:From my initial call to the dealership to the close of my deal. My experience was professional and absolutely amazing. The customer service provided to me was superb! My salesman Derrick was patient, attentive, responsive, honest and provided top tier care and phenomenal customer service. In fact, every staffer that I encountered from Brittany who answered my initial call to LaMarcus the Finance Manager who closed the deal was awesome. My encounters with Terrell and DeMarcus in their prospective roles were equally helpful and professional as well. As a first time customer of Nissan of South Morrow, I was quite impressed. I highly recommend Nissan of South Morrow as you will certainly experience a friendly no hassle friendly environment. I will definitely be buying my next vehicle when the time comes from Nissan of South Morrow. Great Job!
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January 2024 by Angela “LaLa” Reneé
Overall, my visit was as expected. But, I will say that the last 2 times I came for services, I was offered the usual complimentary car wash as well as a vacuum. However, neither of those services were honored, which actually would've been nice considering being offered something that I didn't ask for... It gives me the impression that the worker's who are getting paid to provide all of the services, including the complimentary one's, are getting paid to actually not do them. Both occasions were honest disappointments because THEY ASKED ME if I wanted the services. So to get my vehicle back without the services completed, that were free, makes me feel like the worker's must think that they don't get paid enough to extend their services... There's no sensible reason for customer's to spend hours at a time, that are literally taken away from other things, to wait at a dealership for their vehicle's to be serviced only for ALL of the discussed services to not be provided... With that being said, and in my opinion, the worker's that are hands-on with the vehicle's need their work ethics to be monitored and checked. I shouldn't walk away with a receipt that reflects services having been done that actually weren't. It doesn't matter if certain services in particular are complimentary. Don't offer them to me for being loyal, but then don't even provide them and my vehicle appears the same as before...
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January 2024 by Lynda Lambert
The service rep who processed my paperwork was not the most professional. The service wait area was crowded, people were loud talking on their phones, so a young lady, who I assumed worked in the sales area, told me there was another waiting area that was upfront. While waiting for my car to be serviced I received a text regarding recommendations for additional service. He knew I was waiting. After waiting for over 2 hours I decided to go out and check on my car. When I walked out I saw my car parked outside. When I asked him why he didn’t let me know the car was ready he said he walked into the waiting area and called my name. I told him I was in the other waiting area and he just said that area was for sales, so he didn’t come up there. I don’t know how long my car had been ready and I was still waiting. It was very rude and disrespectful of him. I don’t know his name but you can get it from your records and see who processed me in.
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December 2023 by Valeka Walton
Customer Service Representative J. Battles was very friendly professional and knowledgeable concerning the work I was having done and also informed me of the upcoming maintenance I needed in my (transmission) which is a flush the next time I am there due to mileage. I appreciate him because he did not try to up sale the customer.
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November 2023 by Nesh ..
Any other time I would have a representative calling to ask about my experience but the last two times have been awful and surprisingly no one has called. Like the other review said, the sales department and service department are two different things! SERVICE DEPARTMENT SUCKSSSS. My car is officially at the dealership over night and has been there since it opened...you would think I'm getting a new transmission put in! I could've found a shade tree mechanic to have my car fixed in half the damn time!They are so slow even when it comes down to changing oil (I've waited 3-4 hours before...usually around 3 hours depending on the day/time) and there's no way to contact them directly so I had absolutely NO KNOWLEDGE that I would be without a car for over 24 hours as if that's not inconvenient for a person with children who is in pain because her baby is due within a week. I've been waiting a month for parts that was ordered TWICE and no one reached out to tell me they had arrived. It took for me to call the Parts department twice and go in person to get an answer. I will neverrrrrr deal with this service department nor the service advisor Andre ever again . And let's not talk about how I went to pick up my car the last visit and it was left running in the parking lot until I arrived. How long was my car like this? No one knows. No explanation no solution to the problem from the manager nor advisor. At this point I want to know who tf is the manager over this dealership.
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September 2023 by Maurice Jones
Andre and Stacie are your best two service agents at nissan of morrow location you have there. I recommend if you need help for the care of your car like me, those would be the individuals you would want to talk to. They get the work done. I give them both five stars.
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September 2023 by Ellen Peek
The service technician was very helpful and knowledgeable of her job. She kept me informed of actions that were being taken on my wife's vehicle and provided an estimated time of completion for the work. I was very happy with the professionalism and positive attitude of the technician. Kudos to her for the job that she performed.
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September 2023 by Mallory
Our Service advisor Stephanie was amazing. She was very helpful and went above and beyond to respond to the questions I had , and was in contact with us through the whole process
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September 2023 by Mark Catania
Wasted 3 hours for nothing.I came in to get a dashboard warning light checked out. I waited in the service area lounge for 3 hours, finally getting up to stretch my legs I walk to the service station to find out my car has been parked outside for 25mins.I asked the service person (Stephanie) if my car is done and why I wasn’t notified? To my surprise she didn’t know how long the car has been there and then told me I had a nail in my tire.I asked to speak with the service manager (who was very nice btw) and then found out that the tire hasn’t been fixed and still has the nail in it.“So you had my car for three hours, diagnosed the problem then parked it back outside without contacting me?”He sheepishly said yes and said he could plug the tire, with another 45 min wait. That’s crazy!“You had my car on the rack, diagnosed the issue, never contact me, then I have to search for the status on my car, find my car outside, and then I would have to wait for additional time to do the work?”I took the keys and said I’d get the work done somewhere else. That’s SOME kind of service protocol you have there huh? Reset the warning light and you’re done. Don’t actually do any of the work.I wasn’t charged for the service time, thankfully, not sure I would’ve paid it if I was though. Maybe, just maybe Nissan should treat their customers like our time is important too!3 hours gone and left with my car just the way came in, only angry and frustrated.This. This is how you lose customers.Do better.2 stars bc the service manager was nice, but should’ve been 1 star honestly.
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September 2023 by Josey
I'm glad I chose to check Nissan out. Tiffanni was amazing and made sure I left that lot not just with something I liked but a brand new something for a crazy good price. If you go here definitely ask for her. She's the GOAT.
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September 2023 by Emma Eakley
If I could give more then 5 stars I would! Max and Bryce were the best to work with! I was able to let them know my budget and negotiation on a price smoothly. I am about two hours away from this store but would make the drive 1million times!! Thank you for being a lifesaver after multiple car dealership did not help! Thank you!!! Thank you!! Go see them!!!
