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November 2023 by Sue Nelson
I made an appointment. The staff was great. I will be back to review the service later. ?
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November 2023 by Nesh ..
Any other time I would have a representative calling to ask about my experience but the last two times have been awful and surprisingly no one has called. Like the other review said, the sales department and service department are two different things! SERVICE DEPARTMENT SUCKSSSS. My car is officially at the dealership over night and has been there since it opened...you would think I'm getting a new transmission put in! I could've found a shade tree mechanic to have my car fixed in half the damn time!They are so slow even when it comes down to changing oil (I've waited 3-4 hours before...usually around 3 hours depending on the day/time) and there's no way to contact them directly so I had absolutely NO KNOWLEDGE that I would be without a car for over 24 hours as if that's not inconvenient for a person with children who is in pain because her baby is due within a week. I've been waiting a month for parts that was ordered TWICE and no one reached out to tell me they had arrived. It took for me to call the Parts department twice and go in person to get an answer. I will neverrrrrr deal with this service department nor the service advisor Andre ever again . And let's not talk about how I went to pick up my car the last visit and it was left running in the parking lot until I arrived. How long was my car like this? No one knows. No explanation no solution to the problem from the manager nor advisor. At this point I want to know who tf is the manager over this dealership.
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October 2023 by Lachelle Campbell
Excellent service just a little slow.
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October 2023 by Alonza Morgan
Great, but long wait!!!!!!!
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October 2023 by Maurice Jones
If you want great customer service agents that care about you and the care of your car ask for Stacie or Andre the best agents that will take care of your car service needs i guarantee i give them both 5 Stars
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September 2023 by Shirley Brassell
Service Was Completed! Great Job!
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August 2023 by Cynthia F.
DO NOT BRING YOUR CAR FOR SERVICE HERE!!!! They need to get rid of the service manager and the lead foreman!!! Neither of them knows what they are doing!!! WORST EXPERIENCE EVER!!! This is my 2nd vehicle from here. The sales department is top notch...but that service department sucks!!! I said with an appointment for over 2 hours and my car had not been touched!!! I had to look for my service advisor to get an update and she advised that it would be a few more hours ... but I was next. Girl bye!!! GIVE ME MY DAMN CAR!!!! My time is valuable and to not have been told that at any point is ridiculous!!! I've had plenty of issues with this service department but this was the last straw!!!!
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May 2023 by Allimarie Wallace
I brought my car in to be serviced w/ an appointment and appreciated being out in about an hour. That was great because the waiting area left a lot to be desired. It was small and the chairs are awkward with your back facing everything. There were no freshments like I'm used to when I go to a Nissan location, but paid vending was fully stocked. They also tried to upsale me entirely too much. There was a gentleman walking around the service waiting area trying to talk people into a new loan, which I declined, and theb they turned around and called me 20 minutes after I left to try and sell me on another car once again. I'm not sure if I'll be returning to this location.
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February 2023 by Ernest Miller Jr
Everything is ok
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February 2023 by Gloria Dyer
Used the car rental service it was good
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February 2023 by Queen Shanise
Must have an appointment to be seen.... I over slept and missed it and can't call yo make another one... ???? no answering of the phone is the issue...
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August 2022 by Rachana A.
Worst service ever. The staff is so unprofessional that you can't even imagine. Manager is worthless. The sales team is a big scam. Don't buy anything from this place.
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May 2022 by Reza C.
I had a pretty awful experience at this dealership. I'm in the market for a used car for my daughter and thought I'd take a look at what the dealership may have since she has narrowed down her choice of cars which includes a Nissan Sentra. The salesperson, who shall remain nameless because he's not worth wasting the time to type his name, started out okay with bringing out a car and letting my daughter test drive. She drove it around the lot and she liked it but this was also the first car that we'd looked at so we didn't want to commit to purchasing the car until we'd looked at it a couple of others. But of course, in order to get a final price you have to go into the "office". Mind you, I just wanted to get the price of the car but I'm having to give information, including my first name which the salesperson couldn't even spell correctly. Anyway the salesperson comes back out with a price that was slightly above my budget, so I definitely wanted to make sure that the car was truly worth the cost because if my daughter decided that it was what she wanted, I wouldn't mind going over the budget. So, I made the comment that "I think the car may have been in an accident. Do you have a CarFax report I can see?" This dude acted as if I'd asked for one of his kidneys and came back with "This car hasn't been in an accident" To which I replied okay, then show me the CarFax report. This is when things went left because then he starts talking about he's on commission and I'm wasting his time and if I wasn't buying the car then he wasn't going to bring me a CarFax report. I kid you not, this is what he said. He also said some pretty other outlandish stuff, like "This isn't a buy here, pay here lot", I don't know what the car buying experience is at a buy here pay here lot because I've never bought a car there but I assumed it was because I was a black woman who he assumed has bad credit (mind you I wasn't even seeking financing as I was buying the car with cash). Well, needless to say, I still have $20,000 in the bank collecting interest while he's still scraping the car lot trying to get a commission because time is money. However, if you're looking for a Nissan go to Nissan in McDonough where they actually have salespeople who want to work for their commission.
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May 2022 by Lsk T.
i bought a new sentra 2020 car. in june 2020 , after some time running , it happened a lot of car problems like 4 ways doors can't unlock and lock car , screen sometimes doesn't work , can't start car engine by the key, and the car dealer told me that sometimes when I leave the keys in the car, the car won't lock and signal but one time I forgot and the car was locked and there was no way to open it so I called someone to open the key When I bring my car to repair, my car had 45k miles on it, they told me that my car was out of maintenance. I just hope that in the future, if I come back to buy a car, I hope that when I buy a car, I won't have so many problems. Now I have to run a car with a bunch of problems.
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April 2022 by K B.
My check engine light was on. I took my car to Nissan South Morrow for a check-up. I was sent an invoice on the suggested repairs. The check engine light was attributed to an issue that they "fixed". Well, two days later, my check engine light was back on! I called and was told that a "deeper issue" must be the problem. Deeper issue? So that means that my car was not checked thoroughly. If there is a deeper issue, my car is not safe to drive. So I have to miss work to take my car back to the same incompetent people and hope they fix it. Never. Again